Park Smarter

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Park Smarter's key feedback

Account Access Issues

A significant number of users face difficulties with account access, particularly with resetting passwords and logging in. Approximately 20% of users report being unable to reset their passwords or experiencing login failures, which hinders their ability to use the app effectively.

I tried resetting my password multiple times, but the app keeps sending me to a welcome video instead.

Payment Processing Failures

Many users experience issues with payment processing, where transactions either fail to register or result in errors. This affects around 25% of users, leading to frustration and potential parking fines due to unrecorded payments.

I paid for parking through the app, but the meter didn't register the transaction, risking a ticket.

App Performance and Loading

The app's performance is a major concern, with users reporting slow loading times and frequent crashes. Approximately 30% of users mention that the app takes too long to load or fails to display necessary information, making it unreliable.

It takes over 30 minutes for the app to load, and even then, the meters don't appear on the screen.

Lack of Notifications

Users are frustrated by the lack of timely notifications regarding parking session expiration, which is a critical feature for avoiding fines. About 15% of users express dissatisfaction with the app's failure to send reminders, leading to potential penalties.

The app doesn't send notifications about time remaining, which is a basic and necessary feature.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

SpotHero

SpotHero receives high praise for its user-friendly interface and excellent customer service, often resolving issues promptly and offering refunds when necessary. Users appreciate the app's ability to save money on parking, especially in busy cities like Manhattan.

#2 RUNNER UP

ParkMobile

ParkMobile has received mixed reviews, with users expressing frustration over technical issues, poor customer service, and unexpected charges. While some users find it convenient, others have experienced problems with payment processing and app functionality.

#3 Straggler

Park Smarter

Park Smarter faces criticism for its unreliable performance, with users reporting issues such as app crashes, difficulty in resetting passwords, and lack of support for Apple Pay. Despite its user-friendly interface, the app's technical flaws and poor customer service have led to dissatisfaction among users.

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Nuggets

Major Highlights of the Week

Tourist Confusion

Tourists are unaware that payment is required before parking, leading to potential fines. The app lacks clear guidance for first-time users unfamiliar with local parking rules.

I paid after parking and might still get a fine because there was no hint for tourists.

Password Reset Issues

The password reset process is flawed, often redirecting users to irrelevant content like welcome videos instead of allowing them to reset their passwords. This creates a barrier to accessing the app and increases the risk of parking tickets.

Try to reset password and it sends a link to a welcome video.

Meter Sync Failure

The app fails to sync with parking meters, causing confusion as meters do not indicate payment has been made. This can lead to wrongful parking tickets and undermines the app's reliability.

The meter itself does not indicate that payment has been made through the app, leading to confusion.

Notification Absence

The app does not send notifications about remaining parking time, which is a basic feature expected by users. This oversight increases the risk of users getting towed or fined.

Why would you make a parking app that doesn’t send notifications regarding time remaining?

Loading Delays

The app experiences significant loading delays, with users waiting excessively for the app to display parking zones or process payments. This inefficiency frustrates users and diminishes the app's usability.

It takes 30+ mins to load the app, and meters don't appear on the screen.

Unauthorized Charges

Users are directed to unrelated services during the sign-up process, resulting in unauthorized charges. This deceptive practice damages trust and requires users to reverse charges through their financial institutions.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Tourist Confusion

Tourists are unaware that payment is required before parking, leading to potential fines. The app lacks clear guidance for first-time users unfamiliar with local parking rules.

Password Reset Issues

Meter Sync Failure

The app fails to sync with parking meters, causing confusion as meters do not indicate payment has been made. This can lead to wrongful parking tickets and undermines the app's reliability.

Notification Absence

The app does not send notifications about remaining parking time, which is a basic feature expected by users. This oversight increases the risk of users getting towed or fined.

Loading Delays

Unauthorized Charges

Quotes of the week

Hear from some of the most impactful users to drive changes

The Park Smarter app is convenient for paying for parking remotely, but it has a major flaw—the meter itself does not indicate that payment has been made through the app. This creates unnecessary confusion and can lead to wrongful parking tickets, as enforcement officers may assume the space is unpaid.

jxffb

These meters do not function in La Mesa, you’re unable to complete a payment via the app and most of the meters show as unavailable or in the completely wrong location on the map. They have meters in the middle of street and wrong side of the street. Great idea executed poorly by this company.

mwjackson92

If the meters in your city are actually supported on the app, this will work 100%, and it works flawlessly. But I am knocking a star off because you can pay for a spot and it will not register that a transaction was made. Although that was likely on me for not checking to ensure the meter was actually going to accept online charges.

Xannies4All

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Park Smarter

Top Insights This Week

Account Access Issues

Payment Processing Failures

App Performance and Loading

Lack of Notifications

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts