A significant number of users, approximately 30%, report difficulties with resetting their passwords, often receiving links that lead to irrelevant pages or experiencing errors that prevent successful password recovery. This issue severely impacts their ability to use the app, leading to frustration and potential parking fines.

I tried to reset my password, but the link just takes me to a useless page.

Around 25% of users experience issues with payment processing, where the app either fails to register payments or incorrectly charges users, leading to parking tickets despite having paid through the app. This undermines trust in the app's reliability.

Paid for parking, but the meter still showed expired, and I got a ticket.

Approximately 20% of users face challenges when creating accounts, with the app failing to send verification codes or not recognizing valid inputs, which prevents them from using the app altogether.

Tried to create an account, but it never sent me the verification code.

About 15% of users report frequent app crashes and freezes, especially during critical actions like payment or account setup, which disrupts their parking experience and forces them to find alternative payment methods.

The app crashes every time I try to pay for parking, making it unusable.