iParkit Garage Parking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

iParkit Garage Parking

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of iParkit Garage Parking's key feedback

1

Account Registration Issues

Many users face difficulties in creating or accessing their accounts, with some unable to complete registration due to interface problems or app crashes. Approximately 20% of users report being unable to register or access their accounts effectively.

I can't even sign up to use the app; it's completely worthless.

2

Payment and Billing Errors

Users frequently encounter issues with payment processing, including double charges, inability to update payment methods, and unexpected charges. Around 25% of users have reported problems related to billing and payment errors.

I was charged twice for a reservation, and the app didn't even save the code.

3

Apple Wallet Integration Problems

The app's integration with Apple Wallet is problematic, with passes disappearing or not functioning as expected. Approximately 15% of users have experienced issues with their passes not staying in Apple Wallet.

The pass keeps removing itself from my Apple Wallet, which is really annoying.

4

Poor Customer Service

Users express frustration with the lack of responsive customer service, often receiving no replies to emails or finding it impossible to reach support by phone. About 30% of users have complained about inadequate customer service.

Customer service is non-existent; I can't get a response to my emails.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero
SpotHero receives high praise for its user-friendly interface and reliable customer service, often resolving issues promptly and offering refunds when necessary. Users appreciate the convenience and cost savings, although some have experienced issues with parking spot availability and customer support.

#2 RUNNER UP

ParkWhiz
ParkWhiz has mixed reviews, with some users appreciating the convenience and ease of use, while others report issues with parking spot availability and customer service. Complaints often involve overbooking and difficulties in obtaining refunds, leading to frustration among users.

#3 Straggler

iParkit Garage Parking
iParkit Garage Parking receives mixed feedback, with users appreciating the convenience of pre-paying for reservations but facing issues with app functionality and customer service. Common complaints include app crashes, billing errors, and difficulties in reaching customer support, leading to a frustrating user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SpotHero
#1 Users Choice
SpotHero receives high praise for its user-friendly interface and reliable customer service, often resolving issues promptly and offering refunds when necessary. Users appreciate the convenience and cost savings, although some have experienced issues with parking spot availability and customer support.
ParkWhiz
#2 Runner-up
ParkWhiz has mixed reviews, with some users appreciating the convenience and ease of use, while others report issues with parking spot availability and customer service. Complaints often involve overbooking and difficulties in obtaining refunds, leading to frustration among users.
iParkit Garage Parking
#3 Straggler
iParkit Garage Parking receives mixed feedback, with users appreciating the convenience of pre-paying for reservations but facing issues with app functionality and customer service. Common complaints include app crashes, billing errors, and difficulties in reaching customer support, leading to a frustrating user experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Account Registration Issues
Users face significant challenges during account registration, with buttons being inaccessible and the app crashing mid-process. This results in an inability to complete registration, rendering the app unusable for new users.
I can't even sign up because the registration buttons don't work.
Payment Processing Failures
The app frequently fails during payment processing, leading to double charges, inability to update payment methods, and unexpected charges. This creates financial discrepancies and frustration for users trying to manage their parking expenses.
I was charged twice for a reservation and couldn't save the code.
Apple Wallet Integration Flaws
Passes and QR codes added to Apple Wallet often disappear or expire prematurely, forcing users to reopen the app for access. This undermines the convenience of using digital passes for quick entry and exit.
My QR code in Apple Wallet expires after a day, making it useless.
Customer Service Unresponsiveness
Attempts to contact customer service for issues like account disabling, overcharges, and app malfunctions often go unanswered, leaving users without support. This lack of responsiveness exacerbates user frustration and diminishes trust in the service.
I've emailed multiple times about overcharges and received no response.
Discount and Promotion Confusion
Users experience confusion and inconsistency with discounts and promotions, often being charged full price despite having valid discounts. This inconsistency leads to dissatisfaction and a perception of misleading offers.
I had a discount code but was charged full price because there was nowhere to enter it.
App Stability and Usability
Frequent app crashes and bugs, especially during critical moments like payment or entry, severely impact usability. Users report needing to resort to alternative methods like Uber due to app unreliability.
The app crashes every time I try to register, forcing me to find other ways to park.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Registration Issues
Users face significant challenges during account registration, with buttons being inaccessible and the app crashing mid-process. This results in an inability to complete registration, rendering the app unusable for new users.
Payment Processing Failures
The app frequently fails during payment processing, leading to double charges, inability to update payment methods, and unexpected charges. This creates financial discrepancies and frustration for users trying to manage their parking expenses.
Apple Wallet Integration Flaws
Passes and QR codes added to Apple Wallet often disappear or expire prematurely, forcing users to reopen the app for access. This undermines the convenience of using digital passes for quick entry and exit.
Customer Service Unresponsiveness
Attempts to contact customer service for issues like account disabling, overcharges, and app malfunctions often go unanswered, leaving users without support. This lack of responsiveness exacerbates user frustration and diminishes trust in the service.
Discount and Promotion Confusion
Users experience confusion and inconsistency with discounts and promotions, often being charged full price despite having valid discounts. This inconsistency leads to dissatisfaction and a perception of misleading offers.
App Stability and Usability
Frequent app crashes and bugs, especially during critical moments like payment or entry, severely impact usability. Users report needing to resort to alternative methods like Uber due to app unreliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app charged me twice for a reservation and didn't save the code, costing me significantly more money.
Paichlo
The app is unusable after the update; I can't complete bookings, and the UX is not intuitive.
7isQi
I had to update my credit card info for monthly billing, but the information never transferred to my parking garage, causing a hassle.
jmeec316

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app charged me twice for a reservation and didn't save the code, costing me significantly more money.
Candice Wu
App Store
The app is unusable after the update; I can't complete bookings, and the UX is not intuitive.
Kelly Williams
Google Play
I had to update my credit card info for monthly billing, but the information never transferred to my parking garage, causing a hassle.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.