invideo AI: AI Video Generator

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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invideo AI: AI Video Generator

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of invideo AI: AI Video Generator's key feedback

1

Pricing Barriers

A significant number of users, approximately 30%, express frustration with the app's pricing model, which requires additional payments for credits even after purchasing a subscription. This creates a barrier to fully utilizing the app's features and leads to dissatisfaction with the perceived value for money.

I have a subscription, yet I still need to buy credits to make videos, which feels like a rip-off.

2

Inconsistent AI Output

Around 20% of users report issues with the AI-generated content, such as errors in video synchronization and incorrect use of logos or images, which diminishes the quality and reliability of the final product.

The video had mouth synchronization issues and random logos, making it unusable.

3

Customer Support Challenges

Approximately 15% of users are dissatisfied with the customer support experience, describing it as unhelpful and scripted, which fails to address their specific issues or provide satisfactory resolutions.

Support gave me copy-and-paste responses and didn't resolve my issue.

4

Technical Difficulties

About 10% of users encounter technical problems, such as errors during video creation or issues with specific features like AI avatars, which hinder their ability to effectively use the app.

Every time I try to clone myself, there's an error, making the app unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Pictory
Pictory receives high praise for its ease of use and the quality of videos it produces. Users appreciate its intuitive interface and the ability to create professional-looking content quickly.

#2 RUNNER UP

Synthesia
Synthesia is well-regarded for its innovative AI avatars and voice cloning features. Users find it particularly useful for creating engaging and realistic training videos and product explainers.

#3 Straggler

invideo AI: AI Video Generator
Invideo AI receives mixed feedback. While some users appreciate its creative capabilities and ease of use, others criticize its pricing model and inconsistent video quality. Customer support and refund policies are also points of contention for some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Pictory
#1 Users Choice
Pictory receives high praise for its ease of use and the quality of videos it produces. Users appreciate its intuitive interface and the ability to create professional-looking content quickly.
Synthesia
#2 Runner-up
Synthesia is well-regarded for its innovative AI avatars and voice cloning features. Users find it particularly useful for creating engaging and realistic training videos and product explainers.
invideo AI: AI Video Generator
#3 Straggler
Invideo AI receives mixed feedback. While some users appreciate its creative capabilities and ease of use, others criticize its pricing model and inconsistent video quality. Customer support and refund policies are also points of contention for some users.

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Nuggets

Major Highlights of the Week

Pricing Confusion
Users are frustrated with the unclear and inconsistent pricing structure, which often leads to unexpected additional costs for credits and features. This lack of transparency in pricing is perceived as a money trap, causing dissatisfaction among users who feel misled.
I was told I needed to buy more credits even after purchasing a package, which felt like a money trap.
Support Ineffectiveness
Customer support is criticized for providing scripted, unhelpful responses that fail to address specific user issues, leading to a perception of poor service quality. Users feel that support hides behind policy rather than offering genuine solutions.
Support just repeated their refund policy instead of addressing my issue.
AI Inconsistencies
The AI-generated content often contains errors such as poor synchronization and incorrect elements, which are unacceptable for a paid service. These inconsistencies undermine the reliability of the product, leading to user dissatisfaction.
The video had mouth synchronization issues and incorrect logos, making it unusable.
Credit Limitations
The credit system is seen as restrictive, limiting users' ability to fully explore the app's features without incurring additional costs. This paywall hinders the user experience, especially for those who have already paid for a subscription.
I ran out of credits quickly and couldn't use the app without buying more.
Feature Limitations
Users are disappointed with the limited functionality of certain features, such as AI avatars and voice cloning, which often result in errors or fail to meet expectations. This limitation affects the perceived value of the app.
Every time I tried to clone myself, the app showed an error.
Quality vs. Cost
There is a disconnect between the cost of the service and the quality of the output, with users feeling that the high price does not justify the results. This mismatch leads to a perception of the app as overpriced.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Pricing Confusion
Users are frustrated with the unclear and inconsistent pricing structure, which often leads to unexpected additional costs for credits and features. This lack of transparency in pricing is perceived as a money trap, causing dissatisfaction among users who feel misled.
Support Ineffectiveness
Customer support is criticized for providing scripted, unhelpful responses that fail to address specific user issues, leading to a perception of poor service quality. Users feel that support hides behind policy rather than offering genuine solutions.
AI Inconsistencies
The AI-generated content often contains errors such as poor synchronization and incorrect elements, which are unacceptable for a paid service. These inconsistencies undermine the reliability of the product, leading to user dissatisfaction.
Credit Limitations
The credit system is seen as restrictive, limiting users' ability to fully explore the app's features without incurring additional costs. This paywall hinders the user experience, especially for those who have already paid for a subscription.
Feature Limitations
Users are disappointed with the limited functionality of certain features, such as AI avatars and voice cloning, which often result in errors or fail to meet expectations. This limitation affects the perceived value of the app.
Quality vs. Cost
There is a disconnect between the cost of the service and the quality of the output, with users feeling that the high price does not justify the results. This mismatch leads to a perception of the app as overpriced.

Quotes of the week

Hear from some of the most impactful users to drive changes

I tried this AI video generation app expecting a professional, usable product. Instead, I encountered multiple errors and inconsistencies in the video it produced — exactly what their own representative admitted were 'AI hallucinations or small errors.' That might be acceptable for free trials or beta software, but not for a paid service.
Asyouwish4
I've put many hours into this app. The AI isn't good and messes up 90% of the time. Not to mention the fact that they don't appreciate you buying a membership at all. I've been scammed out of so many credits and they force me to try to upgrade my subscription.
Balto2004
35.00 a month for a video that you left prompts out of the video, you didn't use my voice, you use credits and not enough a month to do a good quality video for TikTok under a minute long. Not going to pay for a second month.
Hallow eve

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The quotes of the week

Hear from some of the most impactful users to drive changes
I tried this AI video generation app expecting a professional, usable product. Instead, I encountered multiple errors and inconsistencies in the video it produced — exactly what their own representative admitted were 'AI hallucinations or small errors.' That might be acceptable for free trials or beta software, but not for a paid service.
Candice Wu
App Store
I've put many hours into this app. The AI isn't good and messes up 90% of the time. Not to mention the fact that they don't appreciate you buying a membership at all. I've been scammed out of so many credits and they force me to try to upgrade my subscription.
Kelly Williams
Google Play
35.00 a month for a video that you left prompts out of the video, you didn't use my voice, you use credits and not enough a month to do a good quality video for TikTok under a minute long. Not going to pay for a second month.
Koray Okumus
Google Play

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