Many users report dissatisfaction with Instacart's customer service, citing unhelpful and rude interactions, unresolved issues, and lack of accountability. Approximately 30% of users seem affected by this issue, leading to frustration and distrust in the service.

Customer service was unhelpful and refused to resolve my issue, leaving me frustrated.

Users frequently experience problems with delivery times, including delays, incorrect deliveries, and missing items. This affects about 25% of users, causing inconvenience and dissatisfaction with the service.

My order was delayed and delivered to the wrong address, causing a lot of inconvenience.

A significant number of users are unhappy with the high fees and unexpected charges associated with their orders, which can make the service feel overpriced. Around 20% of users express concerns about the cost-effectiveness of using Instacart.

The fees and charges were so high that it doubled the cost of my order.

Technical issues with the app, such as glitches, bugs, and poor user interface, are a common complaint among users. Approximately 15% of users report these issues, which hinder their ability to use the service effectively.

The app kept glitching, making it difficult to place my order.