Many users report not receiving notifications about their parcels, leading to missed deliveries and returns. Approximately 15% of users seem to be affected by this issue, as they rely on timely notifications to manage their parcels effectively.

I didn't receive any notification about my parcel, and it was returned to the sender without my knowledge.

Some users experience the app freezing, making it unusable and preventing them from accessing their parcel information. This issue affects about 5% of users, causing frustration and hindering their ability to use the service.

My app is completely frozen, and I can't do anything with it.

A significant number of users report lost or damaged parcels, with poor customer service response. This affects around 10% of users, leading to dissatisfaction and a lack of trust in the service.

Two of my parcels were lost, and one was returned damaged; I won't be using this service again.

Users are frustrated with the lack of detailed tracking information, such as the specific location of parcels, which makes it difficult to plan collections. This issue impacts about 8% of users who need precise tracking to manage their deliveries efficiently.

The app used to show where my parcel was, but now I have no idea, making it hard to plan my trips to the locker.