GalateaTV

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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GalateaTV

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of GalateaTV's key feedback

1

High Cost Barrier

Many users express frustration over the high cost of accessing content, with complaints about the lack of affordable subscription options and the expensive coin system. Approximately 40% of users mention cost as a significant barrier to enjoying the app.

I can't justify spending $70 a year when other apps offer more affordable options.

2

Limited Free Access

Users are dissatisfied with the limited number of free episodes available, often having to wait 24 hours for a new episode or pay to continue. This affects about 30% of users who feel the app's free content is insufficient.

You only get a few free episodes, then you have to wait a day or pay to watch more.

3

Coin System Issues

There are numerous complaints about the coin system, with users reporting disappearing coins and feeling scammed after purchasing coins that don't provide the expected value. This issue impacts around 25% of users.

I bought 500 coins, used 50, and then all my coins were gone.

4

Technical Glitches

Some users experience technical issues such as app crashes, freezing, and episodes not loading, which disrupts their viewing experience. Approximately 15% of users report these technical problems.

The app keeps crashing and won't load videos, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Radish Fiction
Radish Fiction receives positive feedback for its diverse and engaging romance stories, with users appreciating the variety of genres available. However, some users express frustration with the coin system and the need to wait for episodes, although they still find the app enjoyable overall.

#2 RUNNER UP

Wattpad
Wattpad is praised for its vast library and community engagement, with many users enjoying the platform for reading and writing. However, recent updates have led to frequent app crashes and freezing issues, causing frustration among long-time users.

#3 Straggler

GalateaTV
GalateaTV, now CandyJarTV, offers high-quality content and engaging stories, but users are frustrated with the expensive coin system and lack of free viewing options. While the content is appreciated, the cost and limited free access are significant drawbacks.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Radish Fiction
#1 Users Choice
Radish Fiction receives positive feedback for its diverse and engaging romance stories, with users appreciating the variety of genres available. However, some users express frustration with the coin system and the need to wait for episodes, although they still find the app enjoyable overall.
Wattpad
#2 Runner-up
Wattpad is praised for its vast library and community engagement, with many users enjoying the platform for reading and writing. However, recent updates have led to frequent app crashes and freezing issues, causing frustration among long-time users.
GalateaTV
#3 Straggler
GalateaTV, now CandyJarTV, offers high-quality content and engaging stories, but users are frustrated with the expensive coin system and lack of free viewing options. While the content is appreciated, the cost and limited free access are significant drawbacks.

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Nuggets

Major Highlights of the Week

Deletion Issues
Users are unable to delete the app from their devices, indicating a potential bug or oversight in the app's uninstall process.
I tried deleting the app, but it won't delete from my phone.
Coin Disappearance
There are numerous reports of purchased coins disappearing without being used, suggesting a critical flaw in the coin management system.
I bought 1000 coins, used 50, and then my balance was zero.
Subscription Confusion
The app's subscription model is misleading, with users being charged annually despite expecting monthly billing, leading to unexpected financial commitments.
I thought I was paying $5.99 a month, but I was charged $70 for the year.
Content Access Limitations
Users express frustration over limited access to content, with episodes being too short and requiring long wait times or additional payments to continue watching.
You only get a couple of minutes of content and then have to wait 24 hours for more.
Lack of Free Rewards
The app lacks a system for earning free coins or episodes through ads or daily rewards, which is a common feature in similar apps.
There's no way to earn free coins or watch ads to unlock episodes.
Technical Glitches
Frequent app crashes and loading issues prevent users from accessing content, indicating a need for technical improvements.
The app just shows a black screen and won't load any videos.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Deletion Issues
Users are unable to delete the app from their devices, indicating a potential bug or oversight in the app's uninstall process.
Coin Disappearance
There are numerous reports of purchased coins disappearing without being used, suggesting a critical flaw in the coin management system.
Subscription Confusion
The app's subscription model is misleading, with users being charged annually despite expecting monthly billing, leading to unexpected financial commitments.
Content Access Limitations
Users express frustration over limited access to content, with episodes being too short and requiring long wait times or additional payments to continue watching.
Lack of Free Rewards
The app lacks a system for earning free coins or episodes through ads or daily rewards, which is a common feature in similar apps.
Technical Glitches
Frequent app crashes and loading issues prevent users from accessing content, indicating a need for technical improvements.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great but it would be better if CandyJarTV at least came with the Galatea subscription. If one launches with the other, then it would be better to have an add-on feature for either of them.
Positively Happy
Week of July 24th, 2025
I love the stories but should be a better way to earn coins and not take a day for you to get just ONE episode that’s only a minute long. Please update different ways to earn coins.
crys1821
Week of July 24th, 2025
I really wanted to buy the overpriced subscription because I have the summer off and I can watch them. After reading reviews from several subscribers who have paid and didn’t get the service advertised really scared me away. Glad I’m not going to waste money I really need.
Rachel1183❤️
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great but it would be better if CandyJarTV at least came with the Galatea subscription. If one launches with the other, then it would be better to have an add-on feature for either of them.
Candice Wu
App Store
I love the stories but should be a better way to earn coins and not take a day for you to get just ONE episode that’s only a minute long. Please update different ways to earn coins.
Kelly Williams
Google Play
I really wanted to buy the overpriced subscription because I have the summer off and I can watch them. After reading reviews from several subscribers who have paid and didn’t get the service advertised really scared me away. Glad I’m not going to waste money I really need.
Koray Okumus
Google Play

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