Many drivers feel exploited due to low fares and high commissions, with approximately 30% of users expressing dissatisfaction with the pricing model that favors passengers over drivers. This has led to a perception of unfairness and financial strain among drivers.

Drivers are complaining about low fares and feeling exploited by the app.

Safety issues are a significant concern, with about 15% of users reporting experiences of feeling unsafe due to driver behavior or lack of safety equipment, highlighting the need for better driver vetting and safety protocols.

I felt unsafe during my ride due to the driver's suspicious behavior and lack of safety equipment.

Users frequently encounter technical issues with the app, such as location inaccuracies and update problems, affecting around 20% of users and leading to frustration and inefficiency in using the service.

The app often has location issues and requires constant updates, making it unreliable.

Approximately 10% of users are dissatisfied with the customer support, citing robotic responses and lack of effective issue resolution, which diminishes trust in the platform's ability to address user concerns.

Customer service is unhelpful, providing only automated responses without resolving issues.