inDrive. Save on city rides

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of inDrive. Save on city rides's key feedback

Driver Treatment

Many drivers feel mistreated by inDrive, citing low fares that don't cover costs and a lack of support. Approximately 20% of users express concerns about driver welfare and unfair treatment.

Drivers in Nigeria feel exploited due to low fares and lack of support.

App Errors

Users frequently encounter technical issues with the app, such as crashes and errors during critical times, affecting around 15% of users. These issues lead to frustration and inconvenience, especially when in a rush.

The app crashes at the worst times, making it unreliable in urgent situations.

Customer Support

A significant number of users report poor customer support, with unresolved issues and unhelpful responses. This affects about 10% of users, leading to dissatisfaction and a lack of trust in the service.

Support ignored my issue after losing an item in a driver's car.

Fare Discrepancies

There are complaints about fare discrepancies, where the app shows different prices before and after rides, affecting around 12% of users. This inconsistency causes confusion and dissatisfaction among riders.

The fare increased from Rs 200 to Rs 220 after the ride, which was unexpected.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Uber

Uber receives high praise for its friendly and professional drivers, with many users appreciating the clean cars and timely service. However, some users express frustration over unexpected fare increases and poor customer service.

#2 RUNNER UP

inDrive. Save on city rides

inDrive is appreciated for its affordability and user-friendly experience, with many users highlighting the convenience and friendly drivers. However, there are complaints about driver behavior, app functionality, and inconsistent service quality.

#3 Straggler

Lyft

Lyft is commended for its friendly drivers and good service, but users frequently mention high prices and inconsistent ride availability. Some users report issues with ride cancellations and poor customer support.

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Nuggets

Major Highlights of the Week

Vehicle Condition

Drivers are using poorly maintained vehicles, which compromises the quality and safety of rides. This issue highlights a need for stricter vehicle inspections and standards.

A driver picked me up in a car that was falling apart and dirty.

Driver Compensation

Drivers in various regions, particularly Nigeria and Pakistan, are struggling with low fares that barely cover operational costs. This has led to dissatisfaction and calls for fare adjustments to reflect economic realities.

The fare system in Pakistan is too low, barely covering fuel and maintenance costs.

Customer Support

The app's customer support is ineffective, often failing to resolve issues such as lost items or account problems. This lack of support undermines user trust and satisfaction.

I lost my phone in a driver's car and support closed my case without helping.

App Reliability

Frequent app errors and crashes disrupt the user experience, especially during critical times. This instability necessitates urgent technical improvements.

The app crashes at the worst times, making it unreliable in emergencies.

Driver Behavior

Some drivers exhibit unprofessional behavior, including demanding higher fares and being rude to passengers. This behavior negatively impacts the user experience and requires better driver management.

Drivers often ask for more money than the agreed fare and behave rudely.

Pricing Transparency

The app's pricing model is inconsistent, with discrepancies between quoted and actual fares. This lack of transparency frustrates users and calls for a more reliable pricing system.

The fare shown before the ride was Rs 200, but after the ride, it was Rs 220.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Vehicle Condition

Drivers are using poorly maintained vehicles, which compromises the quality and safety of rides. This issue highlights a need for stricter vehicle inspections and standards.

Driver Compensation

Customer Support

The app's customer support is ineffective, often failing to resolve issues such as lost items or account problems. This lack of support undermines user trust and satisfaction.

App Reliability

Frequent app errors and crashes disrupt the user experience, especially during critical times. This instability necessitates urgent technical improvements.

Driver Behavior

Pricing Transparency

The app's pricing model is inconsistent, with discrepancies between quoted and actual fares. This lack of transparency frustrates users and calls for a more reliable pricing system.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's fare system is unfair to drivers in Pakistan, often not covering basic costs like fuel and maintenance. The rating system is also flawed, as a single low rating can drastically affect a driver's overall score, making it difficult to recover. I hope inDrive revisits its policies to ensure fairness for drivers.

Rashid ali khan

Indrive treats its drivers in Nigeria unfairly by reducing fares despite rising vehicle maintenance costs. Drivers are sometimes forced to accept trips, and refusal can lead to being blocked from the platform. We demand that indrive adjusts fares to reflect the current economic realities.

Bolt/indrive driver

The app makes it impossible to contact past drivers. I forgot an item in the car, and the support section doesn't help at all. The app only allows contact in 'legal' terms after submitting an application.

Indrive user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

inDrive. Save on city rides

Top Insights This Week

Driver Treatment

App Errors

Customer Support

Fare Discrepancies

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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Benchmark your company's feedback against your competitors

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