Some users report that the app incorrectly identifies their location, such as showing them in the Bahamas when they are actually in Florida. This issue affects approximately 5% of users, causing significant inconvenience and rendering the app unusable for them.

The app mistakenly shows my location as the Bahamas, preventing me from using it in Florida.

Users express frustration with the short time drivers are visible on the screen, making it difficult to choose based on ratings or proximity. This affects around 10% of users, who find it challenging to select the best driver before options disappear.

Drivers disappear too quickly from the screen, making it hard to choose based on ratings.

There are complaints about drivers frequently asking to cancel rides or renegotiate fares, which contradicts the app's promise of user-set pricing. This issue impacts about 15% of users, leading to dissatisfaction with the app's pricing model.

Drivers often ask to cancel or change the fare, making the pricing unreliable.

In some regions, users feel unsafe due to the prevalence of unregulated drivers using old vehicles, which undermines the app's safety promises. This affects approximately 8% of users, particularly in areas like Quintana Roo, Mexico.

The app feels unsafe with unregulated drivers using old cars, especially in Quintana Roo.