Walk City - Step Counter

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Walk City - Step Counter's key feedback

Withdrawal Issues

A significant number of users, approximately 30%, report issues with withdrawing their earned rewards, often encountering errors or having their points wiped out without receiving payment.

I tried to cash out my earnings, but I kept getting errors and lost all my points without any payment.

Excessive Advertisements

Around 25% of users are frustrated by the overwhelming number of ads, which disrupt the app experience and make navigation cumbersome.

The app is overloaded with ads, making it difficult to use without constant interruptions.

Inconsistent Step Tracking

Approximately 20% of users experience problems with the app not accurately counting their steps, especially after updates, which affects their ability to earn rewards.

After the latest update, the app stopped counting my steps correctly, impacting my rewards.

Point Reduction Tactics

About 15% of users notice a decrease in the points they can earn per step over time, which they perceive as a tactic to limit reward redemption.

The app reduced the points I earn per step, making it harder to accumulate rewards.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Tree card

Tree card receives mixed feedback, with users appreciating its environmental mission and the ability to plant trees through walking. However, many users express frustration over the app's reward system, which has become less generous over time, and issues with redeeming rewards, leading to suspicions about the app's reliability.

#2 RUNNER UP

Walk City - Step Counter

Walk City - Step Counter is praised for its simple and user-friendly design, as well as its ability to motivate users to walk more by offering rewards. However, some users report issues with step tracking accuracy and difficulties in redeeming rewards, leading to concerns about the app's effectiveness and reliability.

#3 Straggler

WeWard

WeWard is criticized for its cumbersome reward system, which requires users to pay for premium features to cash out rewards, making it less appealing. Users also report issues with step tracking and the app's heavy reliance on ads, which detracts from the overall user experience.

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Nuggets

Major Highlights of the Week

Withdrawal Issues

Users experience errors when attempting to cash out their earned rewards, leading to lost points and no payment confirmation. This undermines trust in the app's reward system.

After trying to cash out, I got a 'confirmation error' and lost all my points without receiving payment.

Data Privacy Concerns

There are suspicions that user data is being sold to third parties, as users report receiving scam texts shortly after app installation. This raises significant privacy and security concerns.

After downloading the app, I started getting scam texts, which suggests my data might have been sold.

Ad Overload

The app is heavily ad-laden, requiring users to watch ads for basic navigation, which detracts from the user experience and makes earning rewards cumbersome.

The app is filled with ads, making it tedious to perform simple tasks like moving between tabs.

Point Reduction

As users accumulate more points, the app reduces the number of points redeemable per tap and the maximum points earned per steps, frustrating users and complicating reward attainment.

Despite walking 10,000 steps, my points decreased from 50 to 30, making it harder to earn rewards.

Step Counting Errors

The app fails to accurately count steps, especially after updates, which prevents users from earning rewards and diminishes the app's core functionality.

After the update, the app stopped counting my steps, affecting my ability to earn rewards.

Time Limit Frustration

The app imposes restrictive time limits on achieving step goals, which discourages users and reduces engagement with the app.

The time limits for reaching the next step goal are too strict, killing interest in the app.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Withdrawal Issues

Users experience errors when attempting to cash out their earned rewards, leading to lost points and no payment confirmation. This undermines trust in the app's reward system.

Data Privacy Concerns

There are suspicions that user data is being sold to third parties, as users report receiving scam texts shortly after app installation. This raises significant privacy and security concerns.

Ad Overload

The app is heavily ad-laden, requiring users to watch ads for basic navigation, which detracts from the user experience and makes earning rewards cumbersome.

Point Reduction

As users accumulate more points, the app reduces the number of points redeemable per tap and the maximum points earned per steps, frustrating users and complicating reward attainment.

Step Counting Errors

The app fails to accurately count steps, especially after updates, which prevents users from earning rewards and diminishes the app's core functionality.

Time Limit Frustration

The app imposes restrictive time limits on achieving step goals, which discourages users and reduces engagement with the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with ads and doesn't pay out as promised. After trying to cash out, I received a 'confirmation error' and lost all my earned points. Additionally, I started receiving scam texts after downloading the app.

Felinecritic

The app initially tracks steps well, but as you earn more points, the redemption process becomes tedious and the points per step decrease. It seems designed to make earning rewards difficult.

MeKaso TropStar

The app's requirement to keep it open and the time limits for earning rewards are frustrating. It feels like a waste of time and diminishes interest in using the app.

blikerblah

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app initially tracks steps well, but as you earn more points, the redemption process becomes tedious and the points per step decrease. It seems designed to make earning rewards difficult.

Kelly Williams

Google Play

The app's requirement to keep it open and the time limits for earning rewards are frustrating. It feels like a waste of time and diminishes interest in using the app.

Koray Okumus

Google Play

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User Experience Report

Report Date

Walk City - Step Counter

Top Insights This Week

Withdrawal Issues

Excessive Advertisements

Inconsistent Step Tracking

Point Reduction Tactics

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Send surveys and analyze them with AI

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