Flip: Watch, Create, Shop

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Flip: Watch, Create, Shop

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Flip: Watch, Create, Shop's key feedback

1

Notification Issues

Some users experience problems with notifications, where attempts to open them result in a perpetual loading screen. Approximately 10% of users might be affected by this issue.

Notifications lead to a loading screen and never open.

2

Feature Limitations

While the app is praised for its simplicity, some users feel it lacks certain features like video calls, notification sounds for desktop, and media file search capabilities. This could affect around 5% of users.

The app lacks video calls and media file search features.

3

Non-Functional Code

A small percentage of users report that certain functionalities, such as code execution, do not work as expected, which can hinder their experience. This issue might impact about 3% of users.

The code functionality doesn't work at all.

4

General Discontent

A minority of users express a general dissatisfaction with the app without specifying particular issues, indicating a potential gap in meeting user expectations. This could affect around 2% of users.

I don't like the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Flip: Watch, Create, Shop
Flip receives high praise for its ease of use, seamless communication features, and effective integration with other apps. Users appreciate its ability to bring teams together and its user-friendly interface, although some mention missing features and occasional technical issues.

#2 RUNNER UP

Slack
Slack is highly regarded for its intuitive design, ease of use, and effectiveness as a communication tool. Users appreciate its features for team collaboration, although some express frustration with notification issues and the complexity of message organization.

#3 Straggler

Workplace from Meta
Workplace from Meta is praised for its familiar interface and effectiveness in connecting teams, especially in large organizations. Users appreciate its ease of use and communication capabilities, though some report technical glitches and issues with app updates.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Flip: Watch, Create, Shop
#1 Users Choice
Flip receives high praise for its ease of use, seamless communication features, and effective integration with other apps. Users appreciate its ability to bring teams together and its user-friendly interface, although some mention missing features and occasional technical issues.
Slack
#2 Runner-up
Slack is highly regarded for its intuitive design, ease of use, and effectiveness as a communication tool. Users appreciate its features for team collaboration, although some express frustration with notification issues and the complexity of message organization.
Workplace from Meta
#3 Straggler
Workplace from Meta is praised for its familiar interface and effectiveness in connecting teams, especially in large organizations. Users appreciate its ease of use and communication capabilities, though some report technical glitches and issues with app updates.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Code Malfunction
The app's code functionality is broken, preventing users from utilizing the app effectively. This issue severely impacts user experience and requires immediate technical attention.
The app's code doesn't work at all.
Notification Loading
Notifications fail to open properly, leading users to a perpetual loading screen. This disrupts the app's core communication feature and needs urgent resolution.
Notifications just lead to a loading screen and never open.
Missing Features
The app lacks essential features such as video calls, notification sounds on desktop, and media file search in conversations. These omissions limit the app's functionality and user satisfaction.
Desktop Notification Sound
The absence of notification sounds on the desktop version hinders effective communication alerts. This gap in functionality can lead to missed messages and decreased productivity.
There's no notification sound on the desktop version.
Media File Search
Users cannot search for media files sent through conversations, complicating information retrieval. This limitation affects the app's usability and efficiency in communication.
General Discontent
Some users express a general dislike for the app without specifying reasons, indicating potential areas for improvement in user engagement and satisfaction.
I don't like the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Code Malfunction
The app's code functionality is broken, preventing users from utilizing the app effectively. This issue severely impacts user experience and requires immediate technical attention.
Notification Loading
Notifications fail to open properly, leading users to a perpetual loading screen. This disrupts the app's core communication feature and needs urgent resolution.
Missing Features
The app lacks essential features such as video calls, notification sounds on desktop, and media file search in conversations. These omissions limit the app's functionality and user satisfaction.
Desktop Notification Sound
The absence of notification sounds on the desktop version hinders effective communication alerts. This gap in functionality can lead to missed messages and decreased productivity.
Media File Search
Users cannot search for media files sent through conversations, complicating information retrieval. This limitation affects the app's usability and efficiency in communication.
General Discontent
Some users express a general dislike for the app without specifying reasons, indicating potential areas for improvement in user engagement and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Flip has made it easy to communicate with the whole team across locations, and it does a great job integrating our other apps!
Eleanor Pike
Its simple and easy to use yet it's lacking some features like video calls and notification sounds for desktop. I hope these features will be included in the next update.
ricardo frias
Very user friendly, it has brought our workforce together.
Charles Thompson

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
Flip has made it easy to communicate with the whole team across locations, and it does a great job integrating our other apps!
Candice Wu
App Store
Its simple and easy to use yet it's lacking some features like video calls and notification sounds for desktop. I hope these features will be included in the next update.
Kelly Williams
Google Play
Very user friendly, it has brought our workforce together.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.