Hudl

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Hudl

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Hudl's key feedback

1

Login Issues

A significant number of users, approximately 20%, report difficulties logging into the app, with issues ranging from the app not accepting credentials to the login page not functioning properly. This problem is causing frustration as users are unable to access their accounts or team information.

I can't log into the app because the keyboard doesn't appear when I try to enter my email.

2

Video Playback Problems

Around 15% of users experience issues with video playback, such as freezing, glitches, or videos not loading properly. These problems hinder users from effectively watching game films, which is a core feature of the app.

The video freezes after the first play, making it impossible to watch game film.

3

App Functionality and Reliability

Approximately 10% of users report that the app is unreliable, with frequent crashes, slow performance, and issues accessing features like the film library. This affects the overall user experience and makes the app less dependable compared to its desktop counterpart.

The app constantly freezes and crashes when trying to access the film library.

4

Highlight Creation Challenges

About 8% of users face difficulties in creating highlight reels, with issues such as the app not allowing them to clip videos or save highlights. This is particularly frustrating for athletes who rely on highlights for sharing and analysis.

I can't create a highlight video because the app says 'no WiFi' even when I'm connected.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Dartfish
Dartfish receives high praise for its reliability and user-friendly tools, especially in sports medicine and video analysis. Users appreciate its comprehensive features and solid customer support, although some find it expensive and challenging to use on certain devices.

#2 RUNNER UP

Coach's Eye
Coach's Eye is highly regarded for its ease of use and effectiveness in coaching and training, with many users finding it invaluable for improving sports performance. However, some users report issues with video uploads and customer support.

#3 Straggler

Hudl
Hudl receives mixed feedback, with users appreciating its video analysis capabilities and support, but many report technical issues such as login problems, app crashes, and difficulties with video uploads. Despite these challenges, some users find it beneficial for sports training.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Dartfish
#1 Users Choice
Dartfish receives high praise for its reliability and user-friendly tools, especially in sports medicine and video analysis. Users appreciate its comprehensive features and solid customer support, although some find it expensive and challenging to use on certain devices.
Coach's Eye
#2 Runner-up
Coach's Eye is highly regarded for its ease of use and effectiveness in coaching and training, with many users finding it invaluable for improving sports performance. However, some users report issues with video uploads and customer support.
Hudl
#3 Straggler
Hudl receives mixed feedback, with users appreciating its video analysis capabilities and support, but many report technical issues such as login problems, app crashes, and difficulties with video uploads. Despite these challenges, some users find it beneficial for sports training.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, including being unable to enter credentials due to missing text boxes and being logged out unexpectedly. This issue disrupts access to the app's core functionalities.
I open the app to the login page, but the keyboard does not appear, preventing me from logging in.
Video Playback Freezes
Video playback frequently freezes after the first play, with the timeline continuing to run, causing frustration for users trying to analyze game footage. This affects the app's primary function of video analysis.
After the first play, the video freezes but the timeline still shows it's playing.
Highlight Creation Errors
Creating highlight reels is hindered by errors such as 'no WiFi' messages despite having a stable connection, preventing users from compiling and sharing important footage.
When trying to clip videos for a highlight, it says 'no WiFi, try again later' despite having a connection.
Subscription Confusion
Users are confused and frustrated by the subscription model, which requires additional payments to view away games despite a costly annual fee, leading to dissatisfaction with perceived value.
You have to pay $14.49 to watch away games after paying over $140.00 for a yearly subscription.
App Freezing and Crashing
The app frequently freezes and crashes, especially when accessing the film library or downloading games, making it unreliable for users who need consistent performance.
The app constantly freezes when trying to access the film library and has crashed while watching downloaded games.
Upload Failures
Video uploads often fail or crash, particularly with longer footage, which is problematic for users needing to share game recordings with their teams.
Uploads continue to crash because the Hudl application can’t handle the upload.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, including being unable to enter credentials due to missing text boxes and being logged out unexpectedly. This issue disrupts access to the app's core functionalities.
Video Playback Freezes
Video playback frequently freezes after the first play, with the timeline continuing to run, causing frustration for users trying to analyze game footage. This affects the app's primary function of video analysis.
Highlight Creation Errors
Creating highlight reels is hindered by errors such as 'no WiFi' messages despite having a stable connection, preventing users from compiling and sharing important footage.
Subscription Confusion
Users are confused and frustrated by the subscription model, which requires additional payments to view away games despite a costly annual fee, leading to dissatisfaction with perceived value.
App Freezing and Crashing
The app frequently freezes and crashes, especially when accessing the film library or downloading games, making it unreliable for users who need consistent performance.
Upload Failures
Video uploads often fail or crash, particularly with longer footage, which is problematic for users needing to share game recordings with their teams.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently freezes and glitches, making it difficult to watch game film. This is frustrating as we rely heavily on this feature for our team preparations.
alexc3424
I can't log in on my phone because the text box for entering my username and password doesn't appear. This issue persists even after reinstalling the app.
pay21!
The app's organization is poor, with videos not listed in any logical order. It would be helpful if they appeared in reverse chronological order.
Smoochie$

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently freezes and glitches, making it difficult to watch game film. This is frustrating as we rely heavily on this feature for our team preparations.
Candice Wu
App Store
I can't log in on my phone because the text box for entering my username and password doesn't appear. This issue persists even after reinstalling the app.
Kelly Williams
Google Play
The app's organization is poor, with videos not listed in any logical order. It would be helpful if they appeared in reverse chronological order.
Koray Okumus
Google Play

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