A significant number of users, approximately 20%, report that the app frequently freezes or gets stuck, particularly during login or payment confirmation, making it unusable at times. This issue disrupts business operations and causes frustration among users who rely on the app for quick transactions.

The app frequently freezes, just as another reviewer highlighted in December.

Around 15% of users express dissatisfaction with the absence of push notifications for transactions and balance updates. This feature is considered essential for managing business finances efficiently, and its absence is a major inconvenience compared to other banking apps.

I cannot get app notifications for when money is received, which is causing me operational headaches.

Approximately 10% of users experience difficulties with the initial setup and login process, often due to outdated security device requirements or app glitches. This results in a cumbersome user experience, especially for long-time customers.

Terrible time trying to set this up and I have been a customer since 1998.

About 8% of users are frustrated with transaction limits and missing features, such as the inability to pay large amounts or lack of Apple Pay support. These limitations hinder the app's functionality for business users who need to make substantial payments.

You can only pay £500 in at a time, this is really bad for a business banking app.