HSBC UK Business Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 30%, are frustrated by the absence of push notifications for transactions and balance updates, which they consider a basic feature for modern banking apps. This lack of real-time alerts is causing operational headaches for businesses that rely on timely financial updates.
2
Around 25% of users report that the app frequently freezes or crashes, making it difficult to perform essential banking tasks. This issue is particularly problematic when users attempt to log in or make payments, leading to a frustrating user experience.
3
Approximately 20% of users experience compatibility issues with the app, particularly after updates. These issues include the app not opening or being incompatible with certain devices, which prevents users from accessing their accounts.
4
About 15% of users are dissatisfied with the reliance on outdated security devices and the cumbersome process of obtaining digital security codes. This issue is exacerbated by delays in receiving necessary codes, which hinders access to accounts.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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