HSBC UK Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 15%, are unable to access the app due to restrictions on developer mode and USB debugging. This issue is particularly problematic for developers who need these settings enabled for their work, leading to frustration and potential loss of customers. "I can't use the app because I have developer mode enabled, which I need for my job; this is forcing me to consider switching banks."
2
Around 10% of users report that the app frequently freezes, especially after logging in, making it impossible to perform any banking tasks. This issue has persisted despite attempts to reinstall the app or clear the cache, causing significant inconvenience. "The app freezes after login, and I can't do anything; I've tried everything, but nothing works."
3
Approximately 8% of users experience issues with the cheque deposit feature, which often crashes or fails to capture images correctly. This is particularly problematic as many branches have closed, making mobile deposits essential. "The cheque deposit feature crashes every time I try to use it, and with branches closed, this is a major issue."
4
About 7% of users complain about the app's slow performance, particularly during startup and login processes. This sluggishness affects the overall user experience and can deter users from using the app for quick banking tasks. "The app takes forever to load and log in, which is frustrating when I need to do quick banking tasks."
COMPETITORS ANALYSIS
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