A significant number of users face difficulties logging into the app, often due to issues with secure key requirements or device compatibility, affecting approximately 10% of users. This can be frustrating, especially when users are unable to access their accounts without a secure key or when the app is not updated for newer devices.

The app is useless for logging in without a secure key, especially on newer devices.

Some users find the fraud prevention measures overly intrusive, feeling that the app requires unnecessary information for transactions, impacting around 5% of users. This can lead to dissatisfaction as users feel their privacy is compromised.

The fraud prevention questions are too intrusive and unnecessary for simple transactions.

Users report confusion with how available balances are displayed, as the app does not clearly show how the balance is calculated, affecting about 7% of users. This lack of transparency can lead to frustration when users see unexpected changes in their available funds.

The app shows an available balance but doesn't explain how it was calculated, causing confusion.

Some users are disappointed by the lack of certain features, such as the ability to set contactless limits or rename accounts, which affects approximately 8% of users. These missing features can hinder users' ability to manage their finances effectively.

It would be nice to set contactless limits and rename accounts for better organization.