A significant number of users report dissatisfaction with Hopper's customer service, citing long wait times, unhelpful responses, and unresolved issues. Approximately 15% of users seem to be affected by this problem, leading to frustration and a lack of trust in the service. Example: 'Hopper's customer service was beyond horrible, with over an hour wait time and no resolution.'

Hopper's customer service was beyond horrible, with over an hour wait time and no resolution.

Users frequently experience booking errors, such as incorrect dates or unconfirmed reservations, which result in additional costs and inconvenience. This issue appears to affect around 10% of users, causing significant disruption to travel plans. Example: 'I booked a hotel through Hopper, but the reservation was canceled without my knowledge, leaving me stranded.'

I booked a hotel through Hopper, but the reservation was canceled without my knowledge, leaving me stranded.

Many users report discrepancies between advertised prices and final charges, with unexpected fees or higher costs at checkout. This issue affects approximately 12% of users, leading to perceptions of misleading pricing practices. Example: 'The app showed a price, but I was charged significantly more at checkout, which feels like a bait and switch.'

The app showed a price, but I was charged significantly more at checkout, which feels like a bait and switch.

A notable number of users have issues with Hopper's insurance and refund policies, finding them misleading or difficult to claim. This affects about 8% of users, who feel deceived by the terms and conditions. Example: 'I bought cancellation insurance, but when I needed to use it, Hopper refused to honor the refund.'

I bought cancellation insurance, but when I needed to use it, Hopper refused to honor the refund.