hOn

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

hOn

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of hOn's key feedback

1

Connection Issues

Many users experience significant difficulties in connecting their appliances to the app, with some unable to establish a connection at all. Approximately 20% of users report persistent connectivity problems, affecting their ability to use the app effectively.

I've been unable to reconnect my washing machine for months after initial setup difficulties.

2

Notification Failures

A notable number of users are not receiving notifications for completed cycles or errors, which diminishes the app's utility in managing appliances remotely. This issue affects around 15% of users, leading to frustration and missed alerts.

The app stopped sending notifications for completed cycles despite all settings being enabled.

3

Inventory Management Glitches

Users managing wine inventories report frequent data loss, with their lists disappearing unexpectedly, causing inconvenience and loss of trust in the app's reliability. Approximately 10% of users face this issue, particularly those using the wine cellar feature.

My wine list disappears frequently, and there's no way to recover the data.

4

Program Scheduling Errors

Some users encounter problems with program scheduling, where settings change unexpectedly or do not adhere to user inputs, affecting about 12% of users. This leads to inefficiencies and dissatisfaction with the app's performance.

Scheduled programs change times on their own, not respecting my set intervals.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Amazon Alexa
Amazon Alexa receives mixed feedback, with users praising its utility and integration in smart homes, but criticizing its frequent disconnections and outdated technology. Many users find it indispensable, while others are frustrated by its complexity and lack of intuitive design.

#2 RUNNER UP

hOn
hOn app feedback is polarized; users appreciate its intuitive design and functionality, especially for managing appliances remotely, but many report issues with connectivity, slow performance, and intrusive ads. Some users find it indispensable, while others are frustrated by recent updates and lack of support.

#3 Straggler

SmartThings
SmartThings is generally well-received for its comprehensive smart home management capabilities, but users report issues with connectivity and app crashes. While many find it useful and feature-rich, others are frustrated by its occasional unreliability and complex setup process.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Amazon Alexa
#1 Users Choice
Amazon Alexa receives mixed feedback, with users praising its utility and integration in smart homes, but criticizing its frequent disconnections and outdated technology. Many users find it indispensable, while others are frustrated by its complexity and lack of intuitive design.
hOn
#2 Runner-up
hOn app feedback is polarized; users appreciate its intuitive design and functionality, especially for managing appliances remotely, but many report issues with connectivity, slow performance, and intrusive ads. Some users find it indispensable, while others are frustrated by recent updates and lack of support.
SmartThings
#3 Straggler
SmartThings is generally well-received for its comprehensive smart home management capabilities, but users report issues with connectivity and app crashes. While many find it useful and feature-rich, others are frustrated by its occasional unreliability and complex setup process.

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Nuggets

Major Highlights of the Week

Connection Issues
Users experience persistent connectivity problems between the app and their appliances, leading to frustration and inability to use key features. This issue is exacerbated by the app's failure to maintain a stable connection, even after updates.
After the latest update, my phone says the washing machine isn't connected, but it is, and I no longer receive wash cycle notifications.
Wine Inventory Loss
The app's wine inventory feature is unreliable, with users reporting that their wine lists frequently disappear, causing significant inconvenience. This issue is compounded by the inability to recover lost data or report the problem effectively through the app.
For the fourth time this year, my wine inventory reset to zero, and there's no way to recover the data or report the issue.
Program Scheduling Errors
Users face issues with program scheduling, where settings such as wash and dry cycles change unexpectedly or fail to execute as planned. This inconsistency undermines the app's reliability for managing appliance operations.
When I schedule a wash-only cycle, the app adds 30 minutes of drying, forcing me to manually intervene.
Family Sharing Problems
The app's family sharing feature is problematic, with users unable to share appliance control effectively, leading to dissatisfaction. This issue is particularly evident in the inability to generate or use QR codes for sharing.
I can't generate a QR code to share the app with my family, making it impossible to connect their devices.
VoiceOver Accessibility
VoiceOver functionality is impaired, with users unable to hear cycle names, limiting accessibility for visually impaired users. This regression in accessibility features is a significant concern for inclusivity.
In the cycle list, VoiceOver only repeats 'program Selector' instead of reading the cycle names.
Intrusive Advertising
The app's interface is cluttered with advertisements, detracting from the user experience and complicating appliance control. This issue is particularly frustrating when users encounter ads while trying to perform simple tasks.
Connecting to turn on the air conditioner is frustrating due to ads trying to sell wine or appliances.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connection Issues
Users experience persistent connectivity problems between the app and their appliances, leading to frustration and inability to use key features. This issue is exacerbated by the app's failure to maintain a stable connection, even after updates.
Wine Inventory Loss
The app's wine inventory feature is unreliable, with users reporting that their wine lists frequently disappear, causing significant inconvenience. This issue is compounded by the inability to recover lost data or report the problem effectively through the app.
Program Scheduling Errors
Users face issues with program scheduling, where settings such as wash and dry cycles change unexpectedly or fail to execute as planned. This inconsistency undermines the app's reliability for managing appliance operations.
Family Sharing Problems
The app's family sharing feature is problematic, with users unable to share appliance control effectively, leading to dissatisfaction. This issue is particularly evident in the inability to generate or use QR codes for sharing.
VoiceOver Accessibility
VoiceOver functionality is impaired, with users unable to hear cycle names, limiting accessibility for visually impaired users. This regression in accessibility features is a significant concern for inclusivity.
Intrusive Advertising
The app's interface is cluttered with advertisements, detracting from the user experience and complicating appliance control. This issue is particularly frustrating when users encounter ads while trying to perform simple tasks.

Quotes of the week

Hear from some of the most impactful users to drive changes

L'app ha un design chiaro e funzioni veramente interessanti, ma da qualche settimana aggiunge 30' di asciugatura ai programmi di lavaggio, anche dopo aggiornamenti.
ItalianPavek
Uso l'app per la cantinetta vini, ma spesso la lista delle bottiglie risulta vuota e non c'è modo di recuperare lo storico. È frustrante e l'app non funziona bene.
Nips750
L'app è intuitiva e semplice da usare, ma dopo l'ultimo aggiornamento non posso più programmare lavaggi ed asciugature.
jpogg69

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The quotes of the week

Hear from some of the most impactful users to drive changes
L'app ha un design chiaro e funzioni veramente interessanti, ma da qualche settimana aggiunge 30' di asciugatura ai programmi di lavaggio, anche dopo aggiornamenti.
Candice Wu
App Store
Uso l'app per la cantinetta vini, ma spesso la lista delle bottiglie risulta vuota e non c'è modo di recuperare lo storico. È frustrante e l'app non funziona bene.
Kelly Williams
Google Play
L'app è intuitiva e semplice da usare, ma dopo l'ultimo aggiornamento non posso più programmare lavaggi ed asciugature.
Koray Okumus
Google Play

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