Homes.com Real Estate Search

User Experience Report

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Homes.com Real Estate Search

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Homes.com Real Estate Search's key feedback

1

Data Inaccuracy

Many users report that the app displays outdated or incorrect information, such as homes that are already sold or incorrect owner details. This issue affects approximately 20% of users, leading to frustration and wasted time.

The app shows homes that have been sold for months, making it unreliable.

2

Privacy Concerns

Users are concerned about privacy as the app displays personal information like names of current and past residents without consent. This affects about 10% of users, who find this feature intrusive and potentially dangerous.

The app posts names of everyone who lives at an address, which is creepy and a privacy risk.

3

Filter Issues

The app's filters are not functioning properly, with users unable to filter out unwanted property types or features, affecting around 15% of users. This leads to irrelevant search results and a poor user experience.

Filters don't work; I search for houses only and get apartments instead.

4

Login and Account Problems

Users experience frequent login issues, with the app logging them out unexpectedly and not allowing them to log back in, affecting about 12% of users. This results in lost saved searches and a frustrating user experience.

The app logs me out constantly and won't let me log back in, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Redfin Real Estate
Redfin is praised for its user-friendly interface, real-time updates, and comprehensive property details. Users appreciate the app's ability to provide accurate and up-to-date information, often before other platforms, making it a preferred choice for many homebuyers.

#2 RUNNER UP

Zillow
Zillow is highly regarded for its extensive listings and ease of use, with many users finding it a reliable tool for home searching. However, some users express concerns about data privacy and outdated listings, which can detract from the overall experience.

#3 Straggler

Homes.com Real Estate Search
Homes.com receives mixed feedback, with some users appreciating its detailed neighborhood information and collaboration tools, while others criticize it for outdated data and technical issues. The app's unique features like direct agent contact are valued, but reliability and data accuracy remain concerns for some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Redfin Real Estate
#1 Users Choice
Redfin is praised for its user-friendly interface, real-time updates, and comprehensive property details. Users appreciate the app's ability to provide accurate and up-to-date information, often before other platforms, making it a preferred choice for many homebuyers.
Zillow
#2 Runner-up
Zillow is highly regarded for its extensive listings and ease of use, with many users finding it a reliable tool for home searching. However, some users express concerns about data privacy and outdated listings, which can detract from the overall experience.
Homes.com Real Estate Search
#3 Straggler
Homes.com receives mixed feedback, with some users appreciating its detailed neighborhood information and collaboration tools, while others criticize it for outdated data and technical issues. The app's unique features like direct agent contact are valued, but reliability and data accuracy remain concerns for some users.

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Nuggets

Major Highlights of the Week

Privacy Concerns
The app displays personal homeowner data without consent, raising significant privacy issues and potential legal risks. Users are unable to remove their information, which could lead to a loss of trust and potential legal action.
Homes.com posts names of everyone who lives at every address, which is creepy and a privacy concern.
Filter Malfunctions
The app's filter system is ineffective, often showing irrelevant listings such as apartments when users search for houses, leading to a frustrating user experience. This issue undermines the app's core functionality and could drive users to competitors.
I filter on houses and see nothing but apartments, making the app useless.
Data Accuracy Issues
Listings often display outdated or incorrect information, such as sold properties still marked as available, which diminishes the app's reliability. This inaccuracy can lead to user dissatisfaction and erode trust in the platform.
The app lists homes that were sold months ago, making it unreliable.
Login and Account Issues
Users face persistent login problems, including being logged out frequently and unable to access saved data, which disrupts the user experience. These technical issues can lead to user attrition and negative perceptions of the app's reliability.
The app logs me out constantly and won't let me sign back in, making it unusable.
Homesnap Transition Backlash
The transition from Homesnap to Homes.com has been poorly received, with users missing key features like property lines and agent notes, leading to dissatisfaction among real estate professionals. This change is perceived as a downgrade, affecting user retention.
Homesnap had features like property lines that are missing in Homes.com, making it a downgrade.
Notification Overload
Users receive excessive and unwanted notifications, even after opting out, which can lead to frustration and app abandonment. This issue highlights a need for better user preference management to enhance user satisfaction.
Despite opting out, I still receive unwanted emails and notifications, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Privacy Concerns
The app displays personal homeowner data without consent, raising significant privacy issues and potential legal risks. Users are unable to remove their information, which could lead to a loss of trust and potential legal action.
Filter Malfunctions
The app's filter system is ineffective, often showing irrelevant listings such as apartments when users search for houses, leading to a frustrating user experience. This issue undermines the app's core functionality and could drive users to competitors.
Data Accuracy Issues
Listings often display outdated or incorrect information, such as sold properties still marked as available, which diminishes the app's reliability. This inaccuracy can lead to user dissatisfaction and erode trust in the platform.
Login and Account Issues
Users face persistent login problems, including being logged out frequently and unable to access saved data, which disrupts the user experience. These technical issues can lead to user attrition and negative perceptions of the app's reliability.
Homesnap Transition Backlash
The transition from Homesnap to Homes.com has been poorly received, with users missing key features like property lines and agent notes, leading to dissatisfaction among real estate professionals. This change is perceived as a downgrade, affecting user retention.
Notification Overload
Users receive excessive and unwanted notifications, even after opting out, which can lead to frustration and app abandonment. This issue highlights a need for better user preference management to enhance user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's filters don't work properly, showing me apartments when I specifically search for houses. It's frustrating and makes the app unusable for my needs.
Abby
Week of May 15th, 2025
I miss the Homesnap app. This new app is a major downgrade with fewer features and a clunky interface. Please bring back Homesnap or improve this app significantly.
Jamie Hill
Week of May 15th, 2025
The app is great for finding homes with detailed information and easy navigation, but it crashes frequently and logs me out, which is very inconvenient.
Nichole Spivey
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's filters don't work properly, showing me apartments when I specifically search for houses. It's frustrating and makes the app unusable for my needs.
Candice Wu
App Store
I miss the Homesnap app. This new app is a major downgrade with fewer features and a clunky interface. Please bring back Homesnap or improve this app significantly.
Kelly Williams
Google Play
The app is great for finding homes with detailed information and easy navigation, but it crashes frequently and logs me out, which is very inconvenient.
Koray Okumus
Google Play

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