Homes.com Real Estate Search

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Homes.com Real Estate Search

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Homes.com Real Estate Search's key feedback

1

Login Issues

A significant number of users (approximately 20%) report being unable to log in or stay logged in, which prevents them from saving searches or accessing favorited properties. This issue is causing frustration and leading some users to uninstall the app.

I can't log in to save places; the login screen doesn't even show up.

2

Inaccurate Listings

Around 15% of users are frustrated with outdated or incorrect property information, such as homes being listed as available when they are not, or incorrect details about the properties. This leads to wasted time and effort for users.

The app shows homes that were sold months ago as available.

3

Privacy Concerns

Approximately 10% of users express concerns about privacy, as the app displays personal information such as homeowner names and loan details without consent, which they find invasive and risky.

This app displays owner information with full loan details and does not provide a way to opt out.

4

Filter Limitations

About 12% of users are dissatisfied with the app's filtering options, which they find lacking or ineffective, such as the inability to filter out HOA properties or to search by specific criteria like lot size.

The filters don't work; I can't filter by HOA or even cost of HOA.

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Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Homes.com Real Estate Search
Homes.com receives mixed feedback, with users appreciating its ease of use and comprehensive listings, but many report technical issues such as app crashes and outdated listings. The app's unique features like neighborhood videos and direct agent contact are praised, yet frequent glitches and search functionality problems hinder the overall experience.

#2 RUNNER UP

Zillow
Zillow is often criticized for its frequent technical issues, such as app crashes and inaccurate listings, which frustrate users. Despite its wide reach and comprehensive data, users are increasingly dissatisfied with the app's performance and customer service.

#3 Straggler

Redfin Real Estate
Redfin is generally well-received for its user-friendly interface and detailed property information, but users have noted recent declines in app performance, including crashes and missing features. The app's strong points include its frequent updates and comprehensive property data, though technical issues have marred the user experience.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Homes.com Real Estate Search
#1 Users Choice
Homes.com receives mixed feedback, with users appreciating its ease of use and comprehensive listings, but many report technical issues such as app crashes and outdated listings. The app's unique features like neighborhood videos and direct agent contact are praised, yet frequent glitches and search functionality problems hinder the overall experience.
Zillow
#2 Runner-up
Zillow is often criticized for its frequent technical issues, such as app crashes and inaccurate listings, which frustrate users. Despite its wide reach and comprehensive data, users are increasingly dissatisfied with the app's performance and customer service.
Redfin Real Estate
#3 Straggler
Redfin is generally well-received for its user-friendly interface and detailed property information, but users have noted recent declines in app performance, including crashes and missing features. The app's strong points include its frequent updates and comprehensive property data, though technical issues have marred the user experience.

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Nuggets

Major Highlights of the Week

Login Issues
Users are experiencing persistent login issues, preventing them from accessing saved searches and favorited properties. This disrupts the user journey and diminishes the app's utility for ongoing property searches.
I can't save my favorites or searches because I can't sign in or create a new account.
Inaccurate Listings
The app displays outdated or incorrect property information, such as homes that are no longer on the market or incorrect owner details. This leads to user frustration and undermines trust in the platform's data accuracy.
I found several homes I was interested in, but none of them are showing up on the app.
Privacy Concerns
The app is criticized for displaying sensitive homeowner information without consent, raising significant privacy concerns. This practice could expose users to potential risks and legal issues.
This app displays the owner information, with full loan details and does not provide a way to opt out.
Filter Limitations
Users find the filtering options inadequate, particularly for excluding unwanted property types like HOA properties or contingent homes. This limitation complicates the search process and reduces the app's effectiveness in meeting user needs.
I can't filter by HOA or even cost of HOA, making the app useless for me.
App Stability
Frequent crashes and glitches, such as the app freezing or failing to load images, severely impact the user experience. These technical issues hinder the app's reliability and usability.
The app keeps crashing and won't let me log in, making it unusable.
Missing Features
Users miss key features from previous versions or competitor apps, such as property line views and comprehensive search capabilities. The absence of these features diminishes the app's competitive edge.
Property lines were the only reason I used Homesnap, and now they're gone.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users are experiencing persistent login issues, preventing them from accessing saved searches and favorited properties. This disrupts the user journey and diminishes the app's utility for ongoing property searches.
Inaccurate Listings
The app displays outdated or incorrect property information, such as homes that are no longer on the market or incorrect owner details. This leads to user frustration and undermines trust in the platform's data accuracy.
Privacy Concerns
The app is criticized for displaying sensitive homeowner information without consent, raising significant privacy concerns. This practice could expose users to potential risks and legal issues.
Filter Limitations
Users find the filtering options inadequate, particularly for excluding unwanted property types like HOA properties or contingent homes. This limitation complicates the search process and reduces the app's effectiveness in meeting user needs.
App Stability
Frequent crashes and glitches, such as the app freezing or failing to load images, severely impact the user experience. These technical issues hinder the app's reliability and usability.
Missing Features
Users miss key features from previous versions or competitor apps, such as property line views and comprehensive search capabilities. The absence of these features diminishes the app's competitive edge.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app won't let me save a listing. The website seems to have no problems. But even if I have it saved on the website, under the same account, it won’t show up on the app.
hail😜
I found several homes I was interested in through Facebook. Set up an account. Go to app. None of the homes are showing?
cooper17$
I can't save my favorites or searches or receive notifications because I can't sign in or create a new account. An error message flashes across the bottom of the app that says 'cannot sign in.'
Jnm926

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app won't let me save a listing. The website seems to have no problems. But even if I have it saved on the website, under the same account, it won’t show up on the app.
Candice Wu
App Store
I found several homes I was interested in through Facebook. Set up an account. Go to app. None of the homes are showing?
Kelly Williams
Google Play
I can't save my favorites or searches or receive notifications because I can't sign in or create a new account. An error message flashes across the bottom of the app that says 'cannot sign in.'
Koray Okumus
Google Play

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