HOF: Make Smarter Sports Picks

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of HOF: Make Smarter Sports Picks's key feedback

Subscription Issues

Several users report being charged unexpectedly or having difficulty canceling subscriptions, affecting approximately 10% of users. This issue leads to frustration and a perception of the app as a scam.

I signed up for a free trial but was charged immediately, and now I can't get a refund.

App Performance Problems

Users frequently experience app crashes, freezing, and login issues, impacting around 15% of users. These technical difficulties hinder the overall user experience and usability of the app.

The app keeps freezing and won't let me log in, making it unusable.

Missing or Inaccurate Data

Some users report missing player stats and inaccurate data, which affects their ability to make informed betting decisions, impacting about 8% of users.

Many player stats are missing, which skews the numbers and makes the app unreliable.

Forced Free Trial

Users are frustrated by being forced to enter payment information for a free trial before exploring the app, affecting approximately 5% of users. This requirement creates a barrier to entry and dissatisfaction.

I can't explore the app without entering my billing information, which is frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

DraftKings

DraftKings is highly praised for its user-friendly interface, competitive odds, and quick cashouts. Users appreciate the smooth app experience and the variety of promotions and rewards offered, although some have expressed dissatisfaction with customer service and account restrictions.

#2 RUNNER UP

HOF: Make Smarter Sports Picks

HOF receives mixed feedback, with users praising its comprehensive sports data and user-friendly interface, which helps in making informed bets. However, some users criticize the app for technical issues, subscription costs, and customer service challenges, particularly regarding refunds and account access.

#3 Straggler

FanDuel

FanDuel is appreciated for its easy navigation and competitive odds, but it faces criticism for technical glitches and poor customer service. Users have reported issues with app crashes and account management, leading to frustration despite the app's potential for rewarding betting experiences.

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Nuggets

Major Highlights of the Week

Subscription Issues

Users experience unauthorized charges and difficulties canceling subscriptions, leading to frustration and distrust. This issue is exacerbated by poor customer service responses to refund requests.

I paid for my subscription and it's still not allowing me on my account.

App Freezing

The app frequently freezes or displays a white screen, preventing users from accessing its features. This technical issue significantly hinders user experience and app usability.

Right after I signed up, the whole app just froze and isn’t leaving the home screen.

Missing Stats

Users report missing or incorrect player and game stats, which undermines the app's reliability for making informed betting decisions. This inconsistency in data presentation is a critical flaw for a stats-driven app.

All of the stats don’t pop up, some players' stats are missing like crazy.

Forced Free Trial

The app forces users to enter billing information for a free trial, which deters potential users from exploring the app. This aggressive onboarding tactic is perceived as a barrier to entry.

I don't like how you're FORCED to use the free trial to even explore the app.

Dark Mode Only

The app's recent change to a mandatory dark mode interface has frustrated users who prefer light mode for better visibility. Lack of customization options for display settings is a significant user experience oversight.

The app can now only be used in dark mode, which is not user-friendly for everyone.

Users face persistent login issues, including being stuck on the login screen or receiving error messages. These access problems prevent users from utilizing the app, leading to dissatisfaction.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Issues

Users experience unauthorized charges and difficulties canceling subscriptions, leading to frustration and distrust. This issue is exacerbated by poor customer service responses to refund requests.

App Freezing

The app frequently freezes or displays a white screen, preventing users from accessing its features. This technical issue significantly hinders user experience and app usability.

Missing Stats

Forced Free Trial

The app forces users to enter billing information for a free trial, which deters potential users from exploring the app. This aggressive onboarding tactic is perceived as a barrier to entry.

Dark Mode Only

Users face persistent login issues, including being stuck on the login screen or receiving error messages. These access problems prevent users from utilizing the app, leading to dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly intuitive and packed with valuable information that other apps don't offer. It's perfect for both beginners and serious bettors, making research and placing bets smooth and effortless.

Tempo_Sts

The app provides tons of stats for bets and player prop research, but it could use more detailed stats on how specific defenses perform against different player types like slot receivers and tight ends.

DandyDon44

I love the app for its comprehensive sports stats, but the recent update forces dark mode, which is hard on my eyes. Please give users the option to choose between light and dark modes.

Kayla0603(:

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I love the app for its comprehensive sports stats, but the recent update forces dark mode, which is hard on my eyes. Please give users the option to choose between light and dark modes.

Koray Okumus

Google Play

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User Experience Report

Report Date

HOF: Make Smarter Sports Picks

Top Insights This Week

Subscription Issues

App Performance Problems

Missing or Inaccurate Data

Forced Free Trial

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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