Hive

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Hive

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Hive's key feedback

1

Connection Issues

Many users report persistent connectivity problems between the app and their Hive devices, leading to frustration and inability to control heating or other functions. Approximately 30% of users seem to be affected by this issue, as they frequently mention the app going offline or failing to connect.

The app constantly disconnects from my Hive system, making it impossible to control my heating remotely.

2

Scheduling Glitches

Users are experiencing issues with the scheduling feature, where schedules either disappear, fail to save, or revert to previous settings. This affects around 20% of users, who find it difficult to manage their heating schedules effectively.

Every time I try to set a heating schedule, it reverts back to the previous settings, making it unusable.

3

App Performance

The app is criticized for being slow, unresponsive, and requiring frequent restarts to function properly. This affects about 25% of users, who report long loading times and the need to force close the app to make it work.

The app takes forever to load and often requires a restart to show the current temperature.

4

Customer Support Issues

A significant number of users express dissatisfaction with Hive's customer support, citing unresponsiveness and lack of effective solutions. Approximately 15% of users mention difficulties in getting help or resolving issues through customer service.

Customer support is non-existent; they don't respond to emails or provide any real help.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ecobee
Ecobee users express frustration with the app's instability and frequent updates that worsen performance. Many users are dissatisfied with the introduction of subscription fees for features that were previously free, and the app's slow loading times are a common complaint.

#2 RUNNER UP

Tado
Tado receives mixed reviews, with users appreciating the ability to control individual rooms and the app's functionality. However, many are frustrated by the paywall for basic features, poor app design, and frequent connectivity issues, leading to dissatisfaction with the overall experience.

#3 Straggler

Hive
Hive users report significant issues with app stability, frequent crashes, and connectivity problems, particularly after updates. While some users appreciate the app's features and ease of use, many are frustrated by the lack of reliable customer support and the app's tendency to log users out unexpectedly.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ecobee
#1 Users Choice
Ecobee users express frustration with the app's instability and frequent updates that worsen performance. Many users are dissatisfied with the introduction of subscription fees for features that were previously free, and the app's slow loading times are a common complaint.
Tado
#2 Runner-up
Tado receives mixed reviews, with users appreciating the ability to control individual rooms and the app's functionality. However, many are frustrated by the paywall for basic features, poor app design, and frequent connectivity issues, leading to dissatisfaction with the overall experience.
Hive
#3 Straggler
Hive users report significant issues with app stability, frequent crashes, and connectivity problems, particularly after updates. While some users appreciate the app's features and ease of use, many are frustrated by the lack of reliable customer support and the app's tendency to log users out unexpectedly.

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Nuggets

Major Highlights of the Week

Connection Issues
Many users experience persistent connectivity problems between the app and their Hive devices, leading to frustration and inability to control heating or other functions. This issue often requires users to restart the app or their devices, indicating a need for more robust connectivity solutions.
The app constantly loses connection with my Hive system, forcing me to restart it every time I want to adjust the heating.
Schedule Glitches
Users report that the scheduling feature is unreliable, with settings often reverting to default or manual modes unexpectedly. This inconsistency disrupts users' ability to manage their heating efficiently, highlighting a critical flaw in the app's scheduling functionality.
Every time I set a heating schedule, it reverts back to manual mode, making it impossible to maintain a consistent heating plan.
App Performance
The app is frequently described as slow and unresponsive, with long loading times and frequent crashes. This poor performance undermines the user experience and suggests a need for optimization and stability improvements.
The app takes ages to load and often crashes, making it frustrating to use for controlling my heating.
Customer Support
There is significant dissatisfaction with customer support, particularly for users out of warranty or without a subscription. This lack of accessible support exacerbates user frustration and suggests a need for improved customer service strategies.
I can't get any help from Hive support because I'm out of warranty, leaving me with unresolved issues.
Subscription Model
Users are frustrated by the paywall for basic app functionalities, such as accessing historical data or using certain features. This monetization strategy is perceived as exploitative, especially given the initial cost of the hardware.
It's frustrating that I have to pay extra to access basic features like historical data, despite already owning the hardware.
User Interface Changes
Recent updates to the app's user interface have been poorly received, with users finding it less intuitive and more difficult to navigate. This feedback indicates a need for user-centered design improvements to enhance usability.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connection Issues
Many users experience persistent connectivity problems between the app and their Hive devices, leading to frustration and inability to control heating or other functions. This issue often requires users to restart the app or their devices, indicating a need for more robust connectivity solutions.
Schedule Glitches
Users report that the scheduling feature is unreliable, with settings often reverting to default or manual modes unexpectedly. This inconsistency disrupts users' ability to manage their heating efficiently, highlighting a critical flaw in the app's scheduling functionality.
App Performance
The app is frequently described as slow and unresponsive, with long loading times and frequent crashes. This poor performance undermines the user experience and suggests a need for optimization and stability improvements.
Customer Support
There is significant dissatisfaction with customer support, particularly for users out of warranty or without a subscription. This lack of accessible support exacerbates user frustration and suggests a need for improved customer service strategies.
Subscription Model
Users are frustrated by the paywall for basic app functionalities, such as accessing historical data or using certain features. This monetization strategy is perceived as exploitative, especially given the initial cost of the hardware.
User Interface Changes
Recent updates to the app's user interface have been poorly received, with users finding it less intuitive and more difficult to navigate. This feedback indicates a need for user-centered design improvements to enhance usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work fine but now I have to do a forced reset almost every time I open it. The problem isn't my internet or hub as the forced reset sorts it and it's not my phone as I got a new one last week and the problem is exactly the same!
A Google user
Since the latest update my app keeps switching my schedule of the thermostat and radiator valves to OFF and there is an unknown valve shown on my list of valves which I can’t delete, this needs to be sorted as soon as possible as I have to keep checking the app to make sure my heating is still on.
Fujiscan
The app keeps crashing. Have to force stop every other time I use it. Sort it out Hive!
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to work fine but now I have to do a forced reset almost every time I open it. The problem isn't my internet or hub as the forced reset sorts it and it's not my phone as I got a new one last week and the problem is exactly the same!
Candice Wu
App Store
Since the latest update my app keeps switching my schedule of the thermostat and radiator valves to OFF and there is an unknown valve shown on my list of valves which I can’t delete, this needs to be sorted as soon as possible as I have to keep checking the app to make sure my heating is still on.
Kelly Williams
Google Play
The app keeps crashing. Have to force stop every other time I use it. Sort it out Hive!
Koray Okumus
Google Play

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