Many users report frequent disconnections between the app and their devices, causing frustration and rendering the app unreliable. Approximately 30% of users seem to be affected by this issue, as they struggle to maintain a stable connection with their Hive systems.

The app constantly disconnects from my thermostat, making it impossible to control my heating remotely.

The new app interface is criticized for being unintuitive and difficult to navigate, with users longing for the previous version. Around 25% of users express dissatisfaction with the layout changes, which have made it harder to find and use essential features.

The new app layout is confusing, and I can't find the functions I need without spending a lot of time searching.

Users are frustrated with the lack of effective customer support, often being directed to AI chatbots that fail to resolve their issues. This affects about 20% of users who feel abandoned when they encounter problems with their Hive systems.

Customer support is non-existent; the AI chat is unhelpful, and I can't get any real assistance.

There is significant dissatisfaction with the push towards subscription services, with users feeling that essential features are being locked behind paywalls. Approximately 15% of users are unhappy with the monetization strategy, which they feel diminishes the value of their initial purchase.

The app constantly pushes for subscription upgrades, making basic features inaccessible without paying extra.