Hive

User Experience Report

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Hive

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Hive's key feedback

1

App Connectivity Issues

Many users report frequent disconnections and difficulty maintaining a stable connection with the Hive app, affecting their ability to control devices remotely. Approximately 20% of users seem to be affected by this issue.

The app often disconnects from Wi-Fi, making it hard to control my heating system remotely.

2

User Interface Problems

The recent updates to the Hive app have led to a less intuitive and cluttered user interface, causing frustration among users who find it difficult to navigate. This issue affects about 15% of users.

The app's new layout is confusing and not user-friendly, making it hard to find the features I need.

3

Lack of Support

Users express dissatisfaction with the customer support provided by Hive, citing difficulties in reaching support and receiving timely assistance. This problem impacts around 10% of users.

I can't get in touch with support; I only end up on a community hub where no one responds.

4

Feature Removal Frustration

Some users are upset about the removal of previously available features, such as the quick access widget, which they relied on for convenience. This issue affects approximately 8% of users.

The removal of the quick access widget has made it inconvenient to control my heating quickly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ecobee
Ecobee receives mixed feedback, with users appreciating its features and energy-saving capabilities, but many are frustrated with app connectivity issues and the complexity of its interface. The recent updates have caused problems for some users, leading to dissatisfaction with the app's usability.

#2 RUNNER UP

Tado
Tado users express disappointment with the subscription model for features like geofencing and window detection, which were not clearly communicated at purchase. While the hardware is generally praised, the app's functionality and customer support have been criticized, leading to a mixed overall experience.

#3 Straggler

Hive
Hive is praised for its comprehensive energy-saving features and user-friendly app, but some users have reported issues with connectivity and occasional glitches. The app's ability to integrate various smart home devices is appreciated, though there is room for improvement in stability and support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ecobee
#1 Users Choice
Ecobee receives mixed feedback, with users appreciating its features and energy-saving capabilities, but many are frustrated with app connectivity issues and the complexity of its interface. The recent updates have caused problems for some users, leading to dissatisfaction with the app's usability.
Tado
#2 Runner-up
Tado users express disappointment with the subscription model for features like geofencing and window detection, which were not clearly communicated at purchase. While the hardware is generally praised, the app's functionality and customer support have been criticized, leading to a mixed overall experience.
Hive
#3 Straggler
Hive is praised for its comprehensive energy-saving features and user-friendly app, but some users have reported issues with connectivity and occasional glitches. The app's ability to integrate various smart home devices is appreciated, though there is room for improvement in stability and support.

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Nuggets

Major Highlights of the Week

Hot Water Boost Glitch
The hot water boost function fails to turn off after the designated time, causing users to manually reset their systems. This persistent issue remains unresolved despite multiple app reinstalls.
The hot water boost doesn't switch off, requiring me to reset the system manually.
Two-Factor Authentication Hassle
The app's two-factor authentication process is cumbersome, requiring a text message code for every heating adjustment. This inconvenience is compounded by the lack of direct support, leading users to feel unsupported.
Every time I set my heating, I need a text code, and support is unreachable.
Widget Functionality Loss
The absence of a quick access widget for iOS 18, despite promises, frustrates users who relied on it for convenient control. The delay in restoring this feature suggests a lack of prioritization.
It's been nearly a year without the iOS 18 widget, despite promises of its return.
App Layout Downgrade
Recent app updates have degraded the user interface, making it less intuitive and harder to navigate. Users express dissatisfaction with hidden menus and unclear schedules, feeling trapped by their hardware investment.
EV Charger Support Issues
Users experience prolonged issues with EV chargers, facing blame-shifting between Hive and other service providers. This lack of resolution leads to additional costs for public charging.
My EV charger has been faulty for a month, with Hive and others passing the blame.
Camera Support Withdrawal
The discontinuation of support for Hive cameras has left users feeling abandoned and questioning their investment. This decision has led to dissatisfaction and a sense of wasted resources.
It's outrageous that support for Hive cameras has been withdrawn.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Hot Water Boost Glitch
The hot water boost function fails to turn off after the designated time, causing users to manually reset their systems. This persistent issue remains unresolved despite multiple app reinstalls.
Two-Factor Authentication Hassle
The app's two-factor authentication process is cumbersome, requiring a text message code for every heating adjustment. This inconvenience is compounded by the lack of direct support, leading users to feel unsupported.
Widget Functionality Loss
The absence of a quick access widget for iOS 18, despite promises, frustrates users who relied on it for convenient control. The delay in restoring this feature suggests a lack of prioritization.
App Layout Downgrade
Recent app updates have degraded the user interface, making it less intuitive and harder to navigate. Users express dissatisfaction with hidden menus and unclear schedules, feeling trapped by their hardware investment.
EV Charger Support Issues
Users experience prolonged issues with EV chargers, facing blame-shifting between Hive and other service providers. This lack of resolution leads to additional costs for public charging.
Camera Support Withdrawal
The discontinuation of support for Hive cameras has left users feeling abandoned and questioning their investment. This decision has led to dissatisfaction and a sense of wasted resources.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Hive app used to be intuitive and quick, but recent updates have made it cluttered and difficult to navigate. The layout is confusing, and I have no confidence in the hidden menus and schedules. It's frustrating to be stuck with this app because of the hardware investment.
Number 327
The app crashes at least once a week, which is very irritating. However, when it works, the functionality is great.
Dmf_1
The app has been glitching often and disconnects from Wi-Fi regularly. The updated version is worse than the original and less user-friendly.
Strathglasgow

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The quotes of the week

Hear from some of the most impactful users to drive changes
The Hive app used to be intuitive and quick, but recent updates have made it cluttered and difficult to navigate. The layout is confusing, and I have no confidence in the hidden menus and schedules. It's frustrating to be stuck with this app because of the hardware investment.
Candice Wu
App Store
The app crashes at least once a week, which is very irritating. However, when it works, the functionality is great.
Kelly Williams
Google Play
The app has been glitching often and disconnects from Wi-Fi regularly. The updated version is worse than the original and less user-friendly.
Koray Okumus
Google Play

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