Heja

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Heja

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Heja's key feedback

1

Intrusive Ads

Many users find the ads in the app to be intrusive and disruptive, with some ads being full-screen and difficult to close. This issue affects approximately 30% of users, making the app experience frustrating and leading some to consider switching to other apps. Example: 'The pop-up ads on this app have made it a horrible experience.'

The pop-up ads on this app have made it a horrible experience.

2

App Freezing

A significant number of users report that the app frequently freezes or crashes, making it difficult to use. This issue affects around 15% of users, causing frustration and hindering communication within teams. Example: 'My app is not working … it keeps on freezing and will not display any info.'

My app is not working … it keeps on freezing and will not display any info.

3

Calendar Sync Issues

Users express dissatisfaction with the inability to sync the app's calendar with their personal calendars without paying for the premium version. This limitation affects about 10% of users who find this feature essential for managing schedules. Example: 'You need to pay for the plus version to sync schedules to your own calendar.'

You need to pay for the plus version to sync schedules to your own calendar.

4

Login and Access Problems

Some users experience issues with logging in or staying logged in, which affects their ability to access team information. This problem impacts approximately 5% of users, leading to missed updates and communication breakdowns. Example: 'I got signed out of the app and cannot sign back in. Keep getting an error message.'

I got signed out of the app and cannot sign back in. Keep getting an error message.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Heja
Heja receives mixed feedback, with users praising its ease of use, effective team communication, and helpful features for managing sports teams. However, some users report issues with app stability, intrusive ads, and the push towards premium features.

#2 RUNNER UP

TeamSnap
TeamSnap is criticized for its overwhelming ads and frequent technical issues, which frustrate users. Despite these drawbacks, some users appreciate its functionality for team management and communication, but the negative aspects often overshadow the positives.

#3 Straggler

SportsEngine
SportsEngine faces criticism for its intrusive ads and complex user interface, which many find difficult to navigate. Users express frustration with its notification system and the app's tendency to crash, although some acknowledge its usefulness for scheduling and team management.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Heja
#1 Users Choice
Heja receives mixed feedback, with users praising its ease of use, effective team communication, and helpful features for managing sports teams. However, some users report issues with app stability, intrusive ads, and the push towards premium features.
TeamSnap
#2 Runner-up
TeamSnap is criticized for its overwhelming ads and frequent technical issues, which frustrate users. Despite these drawbacks, some users appreciate its functionality for team management and communication, but the negative aspects often overshadow the positives.
SportsEngine
#3 Straggler
SportsEngine faces criticism for its intrusive ads and complex user interface, which many find difficult to navigate. Users express frustration with its notification system and the app's tendency to crash, although some acknowledge its usefulness for scheduling and team management.

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Nuggets

Major Highlights of the Week

Intrusive Ads
Users are frustrated with the frequency and intrusiveness of ads, which disrupt the app's functionality and user experience. Ads often appear full-screen, are difficult to close, and sometimes play sound even when the phone is on silent.
The pop-up ads on this app have made it a horrible experience, and I used to love using this app for coordinating school sports events for my kids.
Login Issues
Several users experience persistent login issues, including being unable to sign in or being logged out unexpectedly. These issues are compounded by a lack of responsive customer support to resolve them.
I got signed out of the app and cannot sign back in, keep getting an error message, and have tried to contact support 3 times with no response.
Calendar Sync Paywall
The inability to sync schedules to personal calendars without paying for the Pro version is a significant pain point. Users feel this feature should be included in the free version as it is a basic functionality.
Our head coach is using this app, and it is good for communication, but the problem I have is you need to pay for the plus version to sync schedules to your own calendar.
App Freezing
The app frequently freezes, making it unusable for some users, especially when trying to access messages or schedules. This issue persists across different devices and network conditions.
Loved this app until it buffered for 2 days straight, not allowing me to use it, even after trying different networks and reinstalling.
Notification Failures
Users report that notifications are unreliable, with some not receiving alerts for important updates or schedule changes. This inconsistency affects the app's core functionality of keeping teams informed.
It does not notify you when schedule changes are made, which is crucial for staying updated with team events.
Privacy Concerns
There are concerns about privacy settings, with users reporting that personal information is visible by default. This raises significant trust issues, especially for an app used by children and families.
This app makes your private and personal profile details visible to others by default, which is not safe.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Intrusive Ads
Users are frustrated with the frequency and intrusiveness of ads, which disrupt the app's functionality and user experience. Ads often appear full-screen, are difficult to close, and sometimes play sound even when the phone is on silent.
Login Issues
Several users experience persistent login issues, including being unable to sign in or being logged out unexpectedly. These issues are compounded by a lack of responsive customer support to resolve them.
Calendar Sync Paywall
The inability to sync schedules to personal calendars without paying for the Pro version is a significant pain point. Users feel this feature should be included in the free version as it is a basic functionality.
App Freezing
The app frequently freezes, making it unusable for some users, especially when trying to access messages or schedules. This issue persists across different devices and network conditions.
Notification Failures
Users report that notifications are unreliable, with some not receiving alerts for important updates or schedule changes. This inconsistency affects the app's core functionality of keeping teams informed.
Privacy Concerns
There are concerns about privacy settings, with users reporting that personal information is visible by default. This raises significant trust issues, especially for an app used by children and families.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is really good for my daughter; she loves it and it makes it easier to communicate with her team. I can see all of her messages she sends on this app. The only thing I don’t like is the adverts; they pop up at random times and sometimes when you are trying to say you are going to be late.
AmandaMom 🤪
The pop-up ads on this app have made it a horrible experience. I used to love using this app for coordinating school sports events for my kids. Now it has become a chore. Ads are deceptive at trying to get you to tap in the wrong spot so you are whisked away to some other website or App Store.
Cub40i
This app has been super helpful for me to keep track of my team. It’s sent out reminders for me, has all the information in one place, is easy to use for my wide age range of players and easy for myself to set it up. I only have one suggestion for the app, which is I wish you could type in the date of events instead of having to use the scroll.
paigepow1

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The quotes of the week

Hear from some of the most impactful users to drive changes
This app is really good for my daughter; she loves it and it makes it easier to communicate with her team. I can see all of her messages she sends on this app. The only thing I don’t like is the adverts; they pop up at random times and sometimes when you are trying to say you are going to be late.
Candice Wu
App Store
The pop-up ads on this app have made it a horrible experience. I used to love using this app for coordinating school sports events for my kids. Now it has become a chore. Ads are deceptive at trying to get you to tap in the wrong spot so you are whisked away to some other website or App Store.
Kelly Williams
Google Play
This app has been super helpful for me to keep track of my team. It’s sent out reminders for me, has all the information in one place, is easy to use for my wide age range of players and easy for myself to set it up. I only have one suggestion for the app, which is I wish you could type in the date of events instead of having to use the scroll.
Koray Okumus
Google Play

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