Hatch Sleep

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Hatch Sleep's key feedback

Connectivity Issues

A significant number of users, approximately 30%, report persistent connectivity issues with the app, making it difficult to control the Hatch device remotely. This problem often results in frustration, especially when trying to adjust settings quickly, such as during a child's bedtime routine.

The app never wants to connect to the hatch, making it better to just use the buttons on the actual device.

App Performance

Around 25% of users experience frequent app crashes and slow performance, which hinders their ability to use the Hatch device effectively. This issue is particularly problematic when users need to make quick adjustments, such as changing the volume or light settings.

The app is so slow and disconnects, it's really a frustrating experience.

Subscription Model Frustration

Approximately 20% of users express dissatisfaction with the subscription model, feeling that basic features are locked behind a paywall. This has led to frustration among users who believe that the initial purchase should include more features without additional costs.

A subscription to play songs and have different colored lights? Really?

User Interface Complications

About 15% of users find the app's user interface to be overly complicated and unintuitive, making it difficult to navigate and use effectively. This complexity detracts from the overall user experience, especially for those who prefer straightforward controls.

The app is unintuitive and constantly disconnects from the device, making it a pain to operate.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Calm

Calm is praised for its relaxing content and effective sleep aids, with many users finding the app transformative for their sleep and mental well-being. However, there are complaints about the high subscription cost and limited free content, which some users find misleading.

#2 RUNNER UP

Sleep Cycle

Sleep Cycle is appreciated for its effective sleep tracking and gentle wake-up features, which many users find helpful in improving their sleep quality. Some users, however, express dissatisfaction with the subscription model and occasional inaccuracies in sleep data.

#3 Straggler

Hatch Sleep

Hatch Sleep receives mixed feedback; users appreciate the physical product for aiding sleep, but the app is criticized for connectivity issues, a confusing interface, and frequent glitches. Many users express frustration with the app's reliability and the need for improvements in user experience.

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Nuggets

Major Highlights of the Week

Connectivity Issues

Users experience frequent connectivity problems with the app, making it difficult to control the Hatch device remotely. This issue is exacerbated by the app's inability to maintain a stable connection, leading to frustration and unreliable performance.

The app constantly disconnects from the Hatch, making it nearly impossible to use.

Subscription Frustration

The app's subscription model is a major pain point, with many features locked behind a paywall, leading to dissatisfaction among users who feel they are not getting value for their money. This has resulted in negative perceptions of the product's cost-effectiveness.

I can't believe I have to pay a subscription for basic features on an already expensive device.

App Performance

The app is criticized for being slow and unresponsive, with users reporting long load times and frequent crashes. This poor performance undermines the user experience and diminishes the perceived value of the Hatch device.

The app is so slow and laggy, it's almost unusable.

UI/UX Complications

The user interface is described as unintuitive and overly complicated, making it difficult for users to navigate and utilize the app effectively. This complexity detracts from the overall user experience and usability of the product.

The app is so confusing and hard to use, it's frustrating.

Feature Limitations

Users are frustrated by the limitations on sound and light customization, particularly the inability to easily change settings without creating routines. This restricts the flexibility and functionality of the device.

I can't just play a sound without setting up a routine, which is annoying.

Inconsistent Updates

Frequent updates often introduce new issues or remove useful features, leading to user dissatisfaction and a perception of declining app quality. This inconsistency in updates erodes trust and user confidence in the product.

Every update seems to make the app worse, not better.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connectivity Issues

Subscription Frustration

App Performance

UI/UX Complications

Feature Limitations

Inconsistent Updates

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's new update has made it difficult to adjust volume and brightness settings, which is frustrating when trying to put a child to bed. The previous version with + and - buttons was much more intuitive.

JEE.86

Week of May 15th, 2025

The app is incredibly slow and often disconnects, making it hard to use the Hatch device effectively. It's disappointing for such an expensive product.

A Google user

Week of May 15th, 2025

The subscription model is frustrating, especially when basic features are locked behind a paywall. It feels like a cash grab for a device that should be straightforward.

A Google user

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is incredibly slow and often disconnects, making it hard to use the Hatch device effectively. It's disappointing for such an expensive product.

Kelly Williams

Google Play

The subscription model is frustrating, especially when basic features are locked behind a paywall. It feels like a cash grab for a device that should be straightforward.

Koray Okumus

Google Play

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User Experience Report

Report Date

Hatch Sleep

Top Insights This Week

Connectivity Issues

App Performance

Subscription Model Frustration

User Interface Complications

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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