Hatch Sleep

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Hatch Sleep

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Hatch Sleep's key feedback

1

Connectivity Issues

A significant number of users, approximately 30%, report persistent connectivity issues with the Hatch app, particularly when trying to connect to Wi-Fi or Bluetooth. This problem often results in the device being unusable, especially in critical moments like bedtime. Users express frustration over the app's inability to maintain a stable connection, which undermines the product's reliability.

The app constantly disconnects from the device, making it impossible to use when needed.

2

App Glitches and Crashes

Around 25% of users experience frequent app crashes and glitches, which severely impact the usability of the Hatch device. These technical issues often require users to restart the app multiple times, leading to frustration, especially during nighttime when quick adjustments are needed.

The app crashes every time I try to connect to the monitor, making it unusable.

3

Subscription Model Frustration

Approximately 20% of users are dissatisfied with the subscription model, feeling that essential features are locked behind a paywall. Many express disappointment that after purchasing an expensive device, they are required to pay extra for basic functionalities, which they believe should be included.

I can't believe I have to pay a subscription to access basic features on a device I already bought.

4

Complex and Unintuitive UI

About 15% of users find the app's user interface overly complicated and not user-friendly. This complexity makes it difficult for users to perform simple tasks, such as setting alarms or changing sounds, which detracts from the overall user experience.

The app is so difficult to navigate, making it hard to do even the simplest things.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

Alexandra Motto
Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Calm
Calm receives high praise for its effectiveness in helping users with sleep and anxiety, with many appreciating its sleep stories and meditation features. However, some users express frustration over the need for a subscription to access premium content.

#2 RUNNER UP

Hatch Sleep
Hatch Sleep garners mixed feedback; users love the product's concept and its ability to aid sleep routines, but many report connectivity issues and app glitches. Despite these technical challenges, the device's features are appreciated by those who manage to use it successfully.

#3 Straggler

Headspace
Headspace is valued for its meditation content and daily mindfulness exercises, but recent updates have led to user dissatisfaction due to interface changes and the introduction of AI features. Long-time users express disappointment over the app's shift towards monetization and complexity.

Go from analysis to action-ready insights, fast.

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Calm
#1 Users Choice
Calm receives high praise for its effectiveness in helping users with sleep and anxiety, with many appreciating its sleep stories and meditation features. However, some users express frustration over the need for a subscription to access premium content.
Hatch Sleep
#2 Runner-up
Hatch Sleep garners mixed feedback; users love the product's concept and its ability to aid sleep routines, but many report connectivity issues and app glitches. Despite these technical challenges, the device's features are appreciated by those who manage to use it successfully.
Headspace
#3 Straggler
Headspace is valued for its meditation content and daily mindfulness exercises, but recent updates have led to user dissatisfaction due to interface changes and the introduction of AI features. Long-time users express disappointment over the app's shift towards monetization and complexity.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

WiFi Limitations
The app's inability to connect to networks using MAC addresses or unsecured WiFi severely limits its usability in various environments, such as college dorms or hotels. This restriction undermines the product's portability and convenience, especially for users who travel frequently.
I can't use my Hatch in my college dorm because it doesn't support MAC address WiFi.
Subscription Frustration
Many users are frustrated by the paywall for basic features, such as sound and light options, which they feel should be included with the initial purchase. This model is perceived as a bait-and-switch tactic, leading to dissatisfaction and a sense of being nickel-and-dimed.
App Connectivity Issues
The app frequently disconnects from the device, causing delays and frustration, especially when users need to make quick adjustments. This unreliability is particularly problematic during critical moments, such as when trying to soothe a crying baby.
The app disconnects every time I try to adjust the sound, which is infuriating at night.
Complex User Interface
The app's user interface is overly complicated and unintuitive, making it difficult for users to perform simple tasks like setting alarms or changing sounds. This complexity detracts from the user experience and increases the learning curve unnecessarily.
The app is so confusing that I can't even set a simple alarm without getting lost.
Update Instability
Recent updates have introduced significant bugs, causing features to malfunction or become inaccessible. This instability has led to increased user frustration and a decline in trust towards the app's reliability.
After the latest update, I can't change my alarm settings without the app crashing.
Inadequate Customer Support
Users report a lack of effective customer support, with unresolved issues and unresponsive service channels. This lack of support exacerbates user frustration, especially when dealing with persistent technical problems.
I've reached out multiple times for help, but customer service never responds.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
WiFi Limitations
The app's inability to connect to networks using MAC addresses or unsecured WiFi severely limits its usability in various environments, such as college dorms or hotels. This restriction undermines the product's portability and convenience, especially for users who travel frequently.
Subscription Frustration
Many users are frustrated by the paywall for basic features, such as sound and light options, which they feel should be included with the initial purchase. This model is perceived as a bait-and-switch tactic, leading to dissatisfaction and a sense of being nickel-and-dimed.
App Connectivity Issues
The app frequently disconnects from the device, causing delays and frustration, especially when users need to make quick adjustments. This unreliability is particularly problematic during critical moments, such as when trying to soothe a crying baby.
Complex User Interface
The app's user interface is overly complicated and unintuitive, making it difficult for users to perform simple tasks like setting alarms or changing sounds. This complexity detracts from the user experience and increases the learning curve unnecessarily.
Update Instability
Recent updates have introduced significant bugs, causing features to malfunction or become inaccessible. This instability has led to increased user frustration and a decline in trust towards the app's reliability.
Inadequate Customer Support
Users report a lack of effective customer support, with unresolved issues and unresponsive service channels. This lack of support exacerbates user frustration, especially when dealing with persistent technical problems.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the app and product, but the newer versions are over-engineered, making simple functions difficult. I just want the light and sound to come on at a specific time without writing a whole outline and hoping it works.
Boner Jamz '03
The app is extremely frustrating to use, especially on Android. It constantly disconnects, and the interface is not intuitive. I just want to play a sound without creating a routine.
A Google user
I love my Hatch, but the app crashes a lot and doesn't display alarms that are set for every day. The widget on my phone says the alarm is set, but when I open the app, it prompts me to set an alarm. Wish this would be fixed!
MB1D13

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
I love the app and product, but the newer versions are over-engineered, making simple functions difficult. I just want the light and sound to come on at a specific time without writing a whole outline and hoping it works.
Candice Wu
App Store
The app is extremely frustrating to use, especially on Android. It constantly disconnects, and the interface is not intuitive. I just want to play a sound without creating a routine.
Kelly Williams
Google Play
I love my Hatch, but the app crashes a lot and doesn't display alarms that are set for every day. The widget on my phone says the alarm is set, but when I open the app, it prompts me to set an alarm. Wish this would be fixed!
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore