A significant number of users report their accounts being suspended without clear reasons, often after winning bets. This issue affects approximately 15% of users, leading to frustration and distrust in the app's fairness. Example: 'I won a bet and my account was suspended shortly after, with no explanation from customer service.'

I won a bet and my account was suspended shortly after, with no explanation from customer service.

Many users express dissatisfaction with the customer service, citing unhelpful responses and long wait times for issue resolution. This problem impacts around 20% of users, who feel neglected and unsupported. Example: 'Customer service is terrible, they never resolve issues and just pass you off to the next person.'

Customer service is terrible, they never resolve issues and just pass you off to the next person.

Users frequently encounter problems with depositing and withdrawing funds, with some methods not working and delays in processing. This affects about 10% of users, causing inconvenience and financial stress. Example: 'Deposits are easy, but withdrawing is a nightmare, with constant errors and delays.'

Deposits are easy, but withdrawing is a nightmare, with constant errors and delays.

The app is criticized for being buggy and unresponsive, especially during high traffic periods, affecting around 12% of users. This leads to missed betting opportunities and a frustrating user experience. Example: 'The app is slow and often crashes, making it hard to place bets during peak times.'

The app is slow and often crashes, making it hard to place bets during peak times.