Hard Rock Bet: Betting, Casino
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users experience frequent and frustrating login issues, with the app logging them out repeatedly, even after short periods of inactivity. This affects approximately 20% of users, making it difficult to place bets or check account status efficiently. "I have to log in every time I want to place a bet, which is incredibly annoying and time-consuming."
2
The app is plagued with glitches, including freezing, slow loading times, and unresponsive buttons, which disrupt the betting experience. Around 15% of users report these issues, leading to missed betting opportunities and general dissatisfaction. "The app constantly freezes and lags, making it nearly impossible to place bets in real-time."
3
Users are frustrated with the limited betting options compared to other platforms, particularly in Florida where Hard Rock Bet holds a monopoly. This affects about 10% of users who feel restricted in their betting choices. "The app offers fewer betting options than competitors, and the odds are often worse, which is disappointing."
4
Customer support is often unhelpful, with users reporting unresolved issues and a lack of effective communication. Approximately 10% of users express dissatisfaction with the support they receive. "Customer service is terrible; they don't resolve issues and often leave chats without helping."
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