Halifax Mobile Banking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Halifax Mobile Banking's key feedback

Cheque Scanning Issues

Many users report difficulties with the cheque scanning feature, which has become unreliable after recent updates. Approximately 10% of users have expressed frustration with this feature, leading to inconvenience and the need to visit physical branches.

The cheque scanning feature used to work well, but now it constantly gives errors, forcing me to visit the bank.

App Crashes and Freezes

A significant number of users experience frequent app crashes and freezes, particularly after updates, making it difficult to perform basic banking tasks. This issue affects around 15% of users, causing frustration and inconvenience.

The app crashes often, especially after updates, making it hard to use for basic banking tasks.

Login and Access Problems

Users frequently encounter issues with logging in or being locked out of their accounts despite entering correct credentials. This problem affects approximately 12% of users, leading to dissatisfaction and the need for additional support.

Despite entering the correct password, I keep getting locked out of my account.

Overly Complex Interface

Some users find the app interface too cluttered and complex, making it difficult to navigate and find necessary features. This affects about 8% of users, who feel overwhelmed by the app's layout and design.

The app is too busy and it's hard to find what I need, making it frustrating to use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Lloyds Bank Mobile Banking

Lloyds Bank Mobile Banking receives high praise for its efficient and user-friendly services, with many users appreciating the app's reliability and the excellent customer service. However, some users have reported issues with app updates and international accessibility.

#2 RUNNER UP

Halifax Mobile Banking

Halifax Mobile Banking is generally well-received for its ease of use and comprehensive features, making banking convenient for users. Despite this, some users experience technical issues and find the app's security measures cumbersome, leading to mixed feedback.

#3 Straggler

NatWest Mobile Banking

NatWest Mobile Banking is appreciated for its user-friendly interface and efficient transaction processes. However, users have expressed frustration with technical glitches, especially with biometric features and international accessibility, impacting overall satisfaction.

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Nuggets

Major Highlights of the Week

Cheque Scanning Issues

The cheque scanning feature has become unreliable, requiring multiple attempts and often failing, forcing users to visit physical branches. This issue significantly undermines the app's convenience factor.

The cheque scanning feature used to work well, but now it constantly fails, making it necessary to visit a branch.

App Crashes

Frequent app crashes and the need for reinstallation disrupt user experience, causing frustration and inconvenience. This instability is a critical barrier to seamless banking.

The app crashes frequently, requiring me to delete and reinstall it, which is very inconvenient.

Users face persistent login issues, including being locked out despite correct credentials, which hampers access to their accounts. This problem is a major usability concern.

Despite entering the correct password, I am repeatedly locked out of my account.

PDF Statement Loading

The app struggles to load PDF statements, forcing users to resort to the website for this functionality. This limitation detracts from the app's utility as a comprehensive banking tool.

PDF statements won't load in the app, so I have to use the website instead.

Excessive Notifications

The app frequently prompts users to rate it, leading to annoyance and a negative perception of the app's user engagement strategy. This persistent request detracts from the overall user experience.

The app constantly asks me to rate it, which is very annoying.

Dark Mode Absence

The lack of a dark mode option is a common complaint, with users finding the app's brightness uncomfortable. This feature gap affects user satisfaction and accessibility.

The app is too bright without a dark mode, making it uncomfortable to use.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Cheque Scanning Issues

App Crashes

Frequent app crashes and the need for reinstallation disrupt user experience, causing frustration and inconvenience. This instability is a critical barrier to seamless banking.

Users face persistent login issues, including being locked out despite correct credentials, which hampers access to their accounts. This problem is a major usability concern.

PDF Statement Loading

The app struggles to load PDF statements, forcing users to resort to the website for this functionality. This limitation detracts from the app's utility as a comprehensive banking tool.

Excessive Notifications

The app frequently prompts users to rate it, leading to annoyance and a negative perception of the app's user engagement strategy. This persistent request detracts from the overall user experience.

Dark Mode Absence

The lack of a dark mode option is a common complaint, with users finding the app's brightness uncomfortable. This feature gap affects user satisfaction and accessibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be excellent, but recent updates have made it bloated with unnecessary features, slowing down the boot time. It's frustrating when I'm on a busy schedule and just want to quickly check my balance.

A Google user

The cheque scanning feature was great, but since the update, it constantly gives errors. It's frustrating to have to go to a bank that only opens on certain days.

Grace E07

The app is easy to use and provides a lot of services and useful advice. However, the preview screen can show sensitive info when the app is running in the background, which is a privacy concern.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The cheque scanning feature was great, but since the update, it constantly gives errors. It's frustrating to have to go to a bank that only opens on certain days.

Kelly Williams

Google Play

The app is easy to use and provides a lot of services and useful advice. However, the preview screen can show sensitive info when the app is running in the background, which is a privacy concern.

Koray Okumus

Google Play

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User Experience Report

Report Date

Halifax Mobile Banking

Top Insights This Week

Cheque Scanning Issues

App Crashes and Freezes

Login and Access Problems

Overly Complex Interface

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

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