Halifax Mobile Banking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Halifax Mobile Banking's key feedback

App Performance Issues

A significant number of users, approximately 20%, report that the app frequently fails or crashes, causing frustration and inconvenience, especially when trying to perform essential banking tasks.

The app fails all the time-it’s a massive let down.

Slow Login Process

Around 15% of users experience slow login times, which can be particularly frustrating when quick access to banking services is needed.

It gets longer and longer to logon with each update.

Transaction Visibility Problems

Approximately 10% of users are affected by issues with transaction visibility, where payments are acknowledged but not processed, or transactions are not displayed in chronological order, leading to confusion.

The app acknowledges payments as if they’ve gone through — but they don’t.

Update-Induced Bugs

About 12% of users report that app updates introduce new bugs, such as issues with cheque deposits and scrolling through transactions, which degrade the user experience.

Each update seems to make me dislike the app more and more.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lloyds Bank Mobile Banking

Lloyds Bank Mobile Banking is praised for its user-friendly interface and comprehensive features, making it easy for users to manage their finances. However, some users have reported issues with technical glitches and customer service, which can be frustrating.

#2 RUNNER UP

Halifax Mobile Banking

Halifax Mobile Banking receives mixed feedback, with many users appreciating its ease of use and reliability. However, some users experience technical issues and slow app performance, which can hinder their banking experience.

#3 Straggler

Barclays Mobile Banking

Barclays Mobile Banking is highly regarded for its ease of use and comprehensive features, allowing users to manage their finances effectively. Despite this, some users have encountered technical issues and customer service challenges.

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Nuggets

Major Highlights of the Week

App Crashes

The app frequently crashes during critical tasks like cheque deposits and payment confirmations, causing significant inconvenience and time wastage for users without nearby branches.

The app crashes when I try to deposit a cheque, wasting my time as there's no branch nearby.

Transaction Blocks

Transactions are acknowledged as successful but are silently blocked without notification, leading to confusion and frustration as users cannot access their funds.

Payments are shown as successful but the money remains in my account, causing confusion.

Slow Login

Logging in takes longer with each update, which is frustrating.

Update Issues

Recent updates have introduced bugs, such as non-chronological transaction listings and problematic scrolling, which hinder the user experience.

Updates have made transaction listings non-chronological, complicating balance tracking.

Customer Support Delays

There are significant delays in customer support responses, with some users waiting weeks for a reply to their complaints.

I filed a complaint weeks ago and still haven't received a response.

Apple Pay Validation

Users face difficulties validating their credit cards for Apple Pay, with security codes sent by Halifax failing to be accepted.

I can't validate my credit card for Apple Pay as the code from Halifax isn't accepted.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

The app frequently crashes during critical tasks like cheque deposits and payment confirmations, causing significant inconvenience and time wastage for users without nearby branches.

Transaction Blocks

Transactions are acknowledged as successful but are silently blocked without notification, leading to confusion and frustration as users cannot access their funds.

Slow Login

Update Issues

Recent updates have introduced bugs, such as non-chronological transaction listings and problematic scrolling, which hinder the user experience.

Customer Support Delays

There are significant delays in customer support responses, with some users waiting weeks for a reply to their complaints.

Apple Pay Validation

Users face difficulties validating their credit cards for Apple Pay, with security codes sent by Halifax failing to be accepted.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great when it works but it can be a little buggy when you don’t need it to!

Scri88lez

I’ve banked with Halifax for 26 years and the one thing over the last decade that has stopped me from switching banks is the ease of use of the app and the additional features that it offers such as increasing/decreasing overdraft limits, credit score tracker, opening new accounts savings/ISA.

Meeedge

The app now acknowledges payments as if they’ve gone through — but they don’t. The money stays in my account, and the transaction is silently blocked without any warning or notification.

Clever stuff

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great when it works but it can be a little buggy when you don’t need it to!

Candice Wu

App Store

Kelly Williams

Google Play

The app now acknowledges payments as if they’ve gone through — but they don’t. The money stays in my account, and the transaction is silently blocked without any warning or notification.

Koray Okumus

Google Play

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User Experience Report

Report Date

Halifax Mobile Banking

Top Insights This Week

App Performance Issues

Slow Login Process

Transaction Visibility Problems

Update-Induced Bugs

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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