A significant number of users, approximately 20%, report difficulties in reaching customer service for refunds or resolving issues, leading to frustration and dissatisfaction. Many users feel abandoned by the lack of direct support channels.

I tried contacting customer service for a refund, but there was no response, and I couldn't find a way to talk to a real person.

Around 15% of users express dissatisfaction with Groupon's refund policy, particularly the conversion of refunds into Groupon Bucks instead of returning money to the original payment method, which limits their purchasing flexibility.

I canceled my purchase immediately but only got Groupon Bucks instead of a refund, which is frustrating.

Approximately 10% of users experience technical issues with the app, such as crashes, login problems, and errors during transactions, which hinder their ability to use the service effectively.

The app keeps crashing during checkout, making it impossible to complete my purchase.

About 8% of users report that some deals are misleading, with discrepancies between advertised and actual prices or services, leading to a perception of being scammed.

I bought a deal thinking it was a great discount, but it turned out to be more expensive than buying directly from the merchant.