A significant number of users, approximately 15%, report difficulties in reaching customer service for resolving issues, leading to frustration and dissatisfaction. Many users express that the lack of direct contact options makes it challenging to address problems effectively.

I can't get in touch with customer service to resolve my issue, and it's incredibly frustrating.

Around 10% of users are dissatisfied with Groupon's refund policy, particularly the preference for issuing Groupon Bucks instead of cash refunds. This policy leaves users feeling trapped and unable to recover their money easily.

I wanted a refund but was only offered Groupon Bucks, which I can't use for everything.

Approximately 8% of users experience frequent app crashes and glitches, which disrupt their ability to browse deals or complete purchases. This technical instability undermines trust in the platform's reliability.

The app keeps crashing during checkout, making it impossible to complete my purchase.

About 7% of users report encountering misleading deals where the advertised savings do not match the actual cost, leading to unexpected expenses. This discrepancy causes users to feel deceived and wary of future purchases.

The deal cost more than advertised, and I ended up paying more than the regular price.