Grammarly: AI Writing Keyboard

User Experience Report

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Grammarly: AI Writing Keyboard

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Grammarly: AI Writing Keyboard's key feedback

1

Data Loss Issues

A significant number of users report losing their work due to the app deleting text unexpectedly, affecting approximately 10% of users. This issue is particularly frustrating for those who rely on Grammarly for important documents.

Grammarly deleted my entire essay, and I couldn't recover it, which was a huge setback.

2

Premium Upsell Frustration

Many users are frustrated with the aggressive upselling of the Premium version, with about 15% feeling that essential features are locked behind a paywall, reducing the app's utility.

The app used to be helpful, but now it hardly offers any grammar assistance unless you pay.

3

Update Discontent

Recent updates have left some long-time users dissatisfied, with around 8% expressing confusion and disappointment over changes that have altered their user experience negatively.

I hate the last update; it's confusing, and the options to modify are horrible.

4

Technical Glitches

Users frequently encounter technical issues such as the app crashing or not functioning properly, affecting approximately 12% of users, which disrupts their writing process.

The app keeps crashing and I always have to re-enable it in the settings.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Grammarly: AI Writing Keyboard
Grammarly receives mixed feedback, with many users praising its grammar correction and writing assistance features, while others express frustration over recent updates, bugs, and subscription costs. Some users report issues with the app's functionality on mobile devices, leading to dissatisfaction.

#2 RUNNER UP

SwiftKey
SwiftKey is generally well-received for its ease of use and customization options, with many users appreciating its predictive text and swipe typing features. However, recent updates have caused glitches, particularly on iOS, leading to frustration among some users.

#3 Straggler

ChatGPT
ChatGPT is highly praised for its versatility and ability to assist with a wide range of tasks, from creative writing to problem-solving. Despite its popularity, some users are disappointed with recent limitations and bugs, which have affected its performance and reliability.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Grammarly: AI Writing Keyboard
#1 Users Choice
Grammarly receives mixed feedback, with many users praising its grammar correction and writing assistance features, while others express frustration over recent updates, bugs, and subscription costs. Some users report issues with the app's functionality on mobile devices, leading to dissatisfaction.
SwiftKey
#2 Runner-up
SwiftKey is generally well-received for its ease of use and customization options, with many users appreciating its predictive text and swipe typing features. However, recent updates have caused glitches, particularly on iOS, leading to frustration among some users.
ChatGPT
#3 Straggler
ChatGPT is highly praised for its versatility and ability to assist with a wide range of tasks, from creative writing to problem-solving. Despite its popularity, some users are disappointed with recent limitations and bugs, which have affected its performance and reliability.

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Nuggets

Major Highlights of the Week

Data Loss Issues
Users experience significant data loss when Grammarly deletes their work, with no recovery options available. This issue is exacerbated by inadequate customer support, leaving users frustrated and without solutions.
Grammarly deleted my entire essay and I couldn't recover it, making me redo everything.
Premium Pushback
Recent updates have limited free features, pushing users towards premium subscriptions, which many find overpriced. This shift has led to dissatisfaction among long-time users who feel forced to pay for previously free services.
Grammarly used to be helpful, but now you hardly get any grammar assistance unless you pay.
Update Confusion
Recent updates have confused users, particularly with changes to the tone and modification options, leading to dissatisfaction with the app's usability. Long-time premium users threaten to cancel subscriptions if the app doesn't revert to its previous state.
I hate the last update; it's confusing and ruined my favorite tone feature.
Keyboard Removal
The removal of the Grammarly keyboard has upset users who found it beneficial for real-time corrections. The new floating assistant is seen as intrusive and less effective, leading to calls for the keyboard's return.
Bring back the Grammarly keyboard! The floating icon is annoying and less useful.
Connectivity Problems
Users frequently encounter connectivity issues, with the app failing to recognize stable internet connections. This problem disrupts the app's functionality, causing frustration and hindering its reliability.
Grammarly keeps saying 'no internet connection' despite my strong network.
Subscription Management
Users face difficulties managing subscriptions, particularly with cancellations and unexpected charges. The lack of in-app cancellation options and poor customer support exacerbate these issues, leading to accusations of fraudulent practices.
I was charged for a subscription I didn't want, and support ignored my refund request.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Data Loss Issues
Users experience significant data loss when Grammarly deletes their work, with no recovery options available. This issue is exacerbated by inadequate customer support, leaving users frustrated and without solutions.
Premium Pushback
Recent updates have limited free features, pushing users towards premium subscriptions, which many find overpriced. This shift has led to dissatisfaction among long-time users who feel forced to pay for previously free services.
Update Confusion
Recent updates have confused users, particularly with changes to the tone and modification options, leading to dissatisfaction with the app's usability. Long-time premium users threaten to cancel subscriptions if the app doesn't revert to its previous state.
Keyboard Removal
The removal of the Grammarly keyboard has upset users who found it beneficial for real-time corrections. The new floating assistant is seen as intrusive and less effective, leading to calls for the keyboard's return.
Connectivity Problems
Users frequently encounter connectivity issues, with the app failing to recognize stable internet connections. This problem disrupts the app's functionality, causing frustration and hindering its reliability.
Subscription Management
Users face difficulties managing subscriptions, particularly with cancellations and unexpected charges. The lack of in-app cancellation options and poor customer support exacerbate these issues, leading to accusations of fraudulent practices.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love Grammarly, but the recent updates have made it confusing and less useful. The tone feature, which was my favorite, is now ruined, and I might cancel my premium subscription if it stays this way.
"name is taken"
Grammarly was great until the latest update. Now, it tries to rewrite my entire text instead of just correcting it, which is frustrating. I miss the old version that was more straightforward.
A Google user
The app is helpful, but the floating icon is intrusive and often blocks my view. I preferred the old keyboard integration, which was more seamless.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love Grammarly, but the recent updates have made it confusing and less useful. The tone feature, which was my favorite, is now ruined, and I might cancel my premium subscription if it stays this way.
Candice Wu
App Store
Grammarly was great until the latest update. Now, it tries to rewrite my entire text instead of just correcting it, which is frustrating. I miss the old version that was more straightforward.
Kelly Williams
Google Play
The app is helpful, but the floating icon is intrusive and often blocks my view. I preferred the old keyboard integration, which was more seamless.
Koray Okumus
Google Play

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