Users frequently experience problems with the app's location services, leading to incorrect delivery addresses or ride pickups. Approximately 15% of users report this issue, which can cause significant inconvenience and delays.

The app defaults to an old location, causing deliveries to go to the wrong address.

Many users express frustration with the lack of effective customer service, including unhelpful support agents and inadequate resolution of issues. This affects around 20% of users, who feel their concerns are not adequately addressed.

Support was useless and ignored my detailed problem description.

There is a notable dissatisfaction with sudden and unexplained price increases for rides and deliveries, with about 10% of users feeling that the service has become overpriced and less competitive.

Taxi fares have almost doubled without clear reasons, making the service feel overpriced.

Users report problems with order cancellations and delays, including being charged for unfulfilled orders or long wait times before cancellation is allowed. Approximately 12% of users are affected by these issues, leading to frustration and inconvenience.

I had to wait 30 minutes to cancel an order that wasn't being fulfilled.