Many users express frustration with the app's refund policy, which often results in credits instead of direct refunds to their payment method. Approximately 30% of users seem affected by this issue, leading to dissatisfaction when plans change or errors occur during booking.

I tried to cancel a tee time due to weather, but instead of a refund, I got a credit that I can only use on specific deals.

Users frequently encounter errors during the booking process, such as being charged for unavailable tee times or having their payment information disappear. This affects about 25% of users, causing inconvenience and loss of trust in the app's reliability.

I was charged for a tee time that wasn't available, and my payment info vanished, making it impossible to book.

A significant number of users report difficulties in reaching customer service for resolving issues, with about 20% mentioning the lack of effective support channels. This leads to unresolved problems and increased user frustration.

I couldn't contact customer service to fix a booking issue, and the app's help options were unresponsive.

The app's map feature and general functionality have been reported as glitchy, with users experiencing issues like incorrect course information and app crashes. Approximately 15% of users are affected, impacting their ability to use the app effectively.

The map feature shows the wrong course information, and the app crashes frequently, making it hard to book.