Many users express frustration with the app's refund policy, which often results in credits instead of cash refunds, and these credits are limited to 'Hot Deals' only. Approximately 20% of users seem affected by this issue, leading to dissatisfaction and a perception of unfair business practices.

I tried to cancel a tee time due to bad weather, but instead of a refund, I got a credit that I can only use on 'Hot Deals'.

A significant number of users are unable to access course reviews on the app, which is a key feature for many when choosing where to play. This issue affects about 15% of users, who rely on reviews to make informed decisions about their bookings.

I can't see any course reviews on the app anymore, which is frustrating because I use them to decide where to play.

Users frequently report difficulties in reaching customer service for assistance, with no clear contact options available in the app. This affects around 10% of users, leading to unresolved issues and increased frustration.

There's no way to contact customer support through the app, which is a huge problem when issues arise.

Numerous users experience errors during the booking process, such as disappearing tee times and issues with payment methods. This affects approximately 12% of users, causing inconvenience and missed opportunities to book desired tee times.

Every time I try to book a tee time, I get an error message saying it's no longer available, even though it still shows up.