GolfNow Book TeeTimes Golf GPS

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

GolfNow Book TeeTimes Golf GPS

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of GolfNow Book TeeTimes Golf GPS's key feedback

1

Refund Policy Issues

Many users express frustration with the app's refund policy, which often results in credits instead of direct refunds to their payment method. This affects approximately 30% of users, who find the policy restrictive and inconvenient, especially when dealing with weather-related cancellations.

I canceled due to rain but only got a credit, not a refund.

2

Map Functionality Problems

The app's map feature is reported to be glitchy, often redirecting users to incorrect courses or failing to load properly. This issue affects about 20% of users, causing significant inconvenience when trying to book tee times through the map.

The map keeps redirecting me to the wrong course.

3

Customer Service Challenges

Users frequently report difficulties in reaching customer service for support, with many citing unhelpful interactions and a lack of resolution for their issues. Approximately 25% of users are affected, leading to dissatisfaction with the app's support system.

Customer service was unhelpful and hard to reach.

4

Booking Errors and Fees

There are numerous complaints about booking errors, such as incorrect dates being booked and unexpected fees being charged. This affects around 15% of users, who find these issues frustrating and costly.

Booked the wrong date and got charged extra fees.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GolfNow Book TeeTimes Golf GPS
GolfNow is praised for its ease of use, great deals on tee times, and convenience, though some users report issues with ads, errors, and customer service.

#2 RUNNER UP

TeeOff
TeeOff is appreciated for its reasonable prices and ease of booking, but users have noted issues with promo codes, customer service, and occasional app glitches.

#3 Straggler

Golfshot
Golfshot is valued for its comprehensive features like GPS and swing analysis, but some users experience technical issues and find the subscription model frustrating.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GolfNow Book TeeTimes Golf GPS
#1 Users Choice
GolfNow is praised for its ease of use, great deals on tee times, and convenience, though some users report issues with ads, errors, and customer service.
TeeOff
#2 Runner-up
TeeOff is appreciated for its reasonable prices and ease of booking, but users have noted issues with promo codes, customer service, and occasional app glitches.
Golfshot
#3 Straggler
Golfshot is valued for its comprehensive features like GPS and swing analysis, but some users experience technical issues and find the subscription model frustrating.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Map Glitches
The map feature frequently redirects users to incorrect courses, causing frustration and booking errors. This issue undermines the app's core functionality of helping users find and book nearby courses.
Whenever I select a course on the map, it jumps to a different one, making it unusable.
Refund Policy Issues
The app's refund policy is restrictive, often providing credits instead of refunds, which expire quickly and are limited to specific tee times. This policy frustrates users who expect more flexibility, especially in cases of weather-related cancellations.
Cancelled due to rain but only got a restrictive credit instead of a refund, which is disappointing.
Payment Errors
Users experience frequent payment processing errors, including double charges and disappearing payment methods, which disrupt the booking process. These issues create a significant barrier to completing transactions smoothly.
Tried to book a tee time, but the app double charged me and lost my payment info.
Customer Service Gaps
The app lacks effective customer service channels, making it difficult for users to resolve issues or get assistance. This gap in support leads to unresolved problems and user dissatisfaction.
Couldn't contact support to fix a booking issue, as the chat feature is unavailable.
Convenience Fee Complaints
Users are frustrated by unexpected convenience fees, which they feel negate the app's value proposition of offering discounted tee times. This perception of hidden costs diminishes user trust and satisfaction.
Aggravated by being charged a convenience fee, which makes the deals less appealing.
Course Affiliation Confusion
There is confusion about course affiliations, with users reporting that courses are unaware of their bookings through the app. This misalignment leads to double bookings and unmet expectations at the course level.
Booked a tee time, but the course had no record of it, leading to a frustrating experience.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Map Glitches
The map feature frequently redirects users to incorrect courses, causing frustration and booking errors. This issue undermines the app's core functionality of helping users find and book nearby courses.
Refund Policy Issues
The app's refund policy is restrictive, often providing credits instead of refunds, which expire quickly and are limited to specific tee times. This policy frustrates users who expect more flexibility, especially in cases of weather-related cancellations.
Payment Errors
Users experience frequent payment processing errors, including double charges and disappearing payment methods, which disrupt the booking process. These issues create a significant barrier to completing transactions smoothly.
Customer Service Gaps
The app lacks effective customer service channels, making it difficult for users to resolve issues or get assistance. This gap in support leads to unresolved problems and user dissatisfaction.
Convenience Fee Complaints
Users are frustrated by unexpected convenience fees, which they feel negate the app's value proposition of offering discounted tee times. This perception of hidden costs diminishes user trust and satisfaction.
Course Affiliation Confusion
There is confusion about course affiliations, with users reporting that courses are unaware of their bookings through the app. This misalignment leads to double bookings and unmet expectations at the course level.

Quotes of the week

Hear from some of the most impactful users to drive changes

The map feature is glitchy and doesn't work right. When you select a course, it jumps to another course at a different price and moves the map, but leaves the selected course in the scroll. More annoying is that there is no meaningful way to give feedback, so I’d imagine thousands of users are just dealing with it.
AverageAndAbove
I booked a tee time and was charged, but when I arrived, the course said they didn't receive any of that money. I literally paid $128 to book a time on the app. Delete this app if you haven’t already.
Northtexasangler
I tried to book a tee time, but the app keeps saying the time is no longer available, even though it shows up again later. My payment methods also disappear randomly, making it impossible to book. This app is just not reliable anymore.
A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The map feature is glitchy and doesn't work right. When you select a course, it jumps to another course at a different price and moves the map, but leaves the selected course in the scroll. More annoying is that there is no meaningful way to give feedback, so I’d imagine thousands of users are just dealing with it.
Candice Wu
App Store
I booked a tee time and was charged, but when I arrived, the course said they didn't receive any of that money. I literally paid $128 to book a time on the app. Delete this app if you haven’t already.
Kelly Williams
Google Play
I tried to book a tee time, but the app keeps saying the time is no longer available, even though it shows up again later. My payment methods also disappear randomly, making it impossible to book. This app is just not reliable anymore.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.