Many users experience issues with booking tee times, where the app shows availability but fails during the payment process, leading to frustration and potential double charges. Approximately 20% of users report this issue. Example: 'Every time I book a tee time it switches the dates and this app is buns don’t use.'

Every time I book a tee time it switches the dates and this app is buns don’t use.

Users are dissatisfied with the refund policy, as credits are often issued instead of refunds, and these credits are restricted to 'Hot Deals' only, which limits their usability. This affects about 15% of users. Example: 'Booked a tee time, two of the people got sick, i tried to cancel the tee time 48 hours before golfnow app would not let me cancel was giving me an error and to try later never worked and now they are charging me to full price for a no show will not be using this app again.'

Booked a tee time, two of the people got sick, i tried to cancel the tee time 48 hours before golfnow app would not let me cancel was giving me an error and to try later never worked and now they are charging me to full price for a no show will not be using this app again.

A significant number of users find it difficult to reach customer service for assistance, often encountering automated systems that do not resolve their issues. This is a problem for about 10% of users. Example: 'Customer Service is a joke, they're hard to get a hold of but quick to charge and take your money.'

Customer Service is a joke, they're hard to get a hold of but quick to charge and take your money.

Users frequently report that promo codes and discounts do not work as expected, leading to dissatisfaction with the app's value proposition. This issue affects around 12% of users. Example: 'Promo codes don't work properly. I'm ready to cancel.'

Promo codes don't work properly. I'm ready to cancel.