Going: Find Flight Deals
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users are frustrated with the app's subscription model, particularly the lack of reminders for auto-renewals and difficulties in obtaining refunds. Approximately 15% of users have expressed dissatisfaction with these aspects, leading to negative experiences with customer support. Example: 'I was charged without a reminder and couldn't get a refund, which was disappointing.'
2
A significant number of users report that the app is slow, often fails to load, or crashes, especially when accessing deals from notifications. This affects around 20% of users, making the app frustrating to use and leading some to consider canceling their subscriptions. Example: 'The app is so slow and often doesn't load deals, making it almost unusable.'
3
Users are disappointed by the limited selection of airports available in the app, which restricts their ability to find deals from their preferred locations. This issue affects about 10% of users, who find the app less useful as a result. Example: 'I can't find my local airport in the app, which makes it useless for me.'
4
Some users feel that the deals offered by the app are not as competitive as advertised, with many claiming they can find similar or better deals on other platforms for free. This perception affects approximately 12% of users, leading to dissatisfaction with the app's value proposition. Example: 'The deals are no better than what I can find on Google Flights for free.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)