Going: Find Flight Deals

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Going: Find Flight Deals's key feedback

Subscription Issues

Many users report being charged for subscriptions without proper notification or during a supposed free trial period, leading to frustration and distrust. Approximately 15% of users seem to be affected by this issue, as they express concerns about unexpected charges and difficulties in obtaining refunds.

I signed up for a 14-day free trial but was instantly charged $200.

App Performance Problems

Users frequently experience app crashes, slow loading times, and unresponsive features, making the app nearly unusable for some. This issue affects about 20% of users, who find the app's performance hinders their ability to access flight deals effectively.

The app takes forever to load and often crashes, making it unusable.

Limited Airport Coverage

The app lacks coverage for certain airports, which limits its usefulness for users in those areas. Approximately 10% of users are affected, as they cannot find their local airports in the app's database, rendering it ineffective for their travel planning.

I can't find my local airport, making the app useless for me.

Forced App Usage

Users are frustrated by being forced to use the app instead of the website, especially when the app is buggy or lacks functionality. Around 12% of users express dissatisfaction with being redirected to the app, which they find less reliable than the website.

Stop forcing me to use the app when the website works perfectly well.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Hopper

Hopper receives high praise for its user-friendly interface and ability to find great deals on flights and hotels. Users appreciate the app's notifications and price freeze feature, although some have experienced issues with hidden fees and customer service.

#2 RUNNER UP

Skyscanner

Skyscanner is well-regarded for its ease of use and ability to find affordable flights, with many users relying on it for international travel. However, some users have reported issues with inaccurate pricing and difficulties with third-party bookings.

#3 Straggler

Going: Find Flight Deals

Going: Find Flight Deals has a mix of positive and negative feedback. While some users appreciate the app's ability to find good deals and its user-friendly design, others criticize it for technical issues, slow loading times, and difficulties with subscriptions and refunds.

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Nuggets

Major Highlights of the Week

Trial Payment Issues

Users are unexpectedly charged during the trial period, leading to disputes and dissatisfaction. This undermines trust and suggests a need for clearer communication and process transparency.

I signed up for a 14-day free trial but was instantly charged $200.

App Loading Failures

The app frequently fails to load or crashes, especially when accessing deals from notifications, causing frustration and rendering it unusable for many users. This indicates a critical need for performance optimization.

The app never loads past the blue screen, making it unusable.

Forced App Usage

Users are frustrated by being forced to use the app instead of the website, especially when the app is less reliable. This suggests a need to improve app functionality or offer a seamless web experience.

Stop redirecting me to this app when you have a website that works perfectly well.

Airport Database Limitations

The app lacks coverage for certain airports, limiting its usefulness for users in those areas. This highlights a need to expand the airport database to enhance user satisfaction.

I can't find Fairbanks, Alaska, in the app's airport options.

Subscription Upsell Frustration

Users are annoyed by constant upsell prompts and limited access without a subscription, which diminishes the perceived value of the app. This suggests a need to balance monetization with user experience.

The app constantly asks about upgrading, and good deals require a paid version.

Syncing and Integration Issues

The app does not sync with trips created on the website, leading to a disjointed user experience. This indicates a need for better integration between the app and web platforms.

Trips created on the web don't appear in the app, making it non-functional for tracking.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Trial Payment Issues

Users are unexpectedly charged during the trial period, leading to disputes and dissatisfaction. This undermines trust and suggests a need for clearer communication and process transparency.

App Loading Failures

Forced App Usage

Airport Database Limitations

The app lacks coverage for certain airports, limiting its usefulness for users in those areas. This highlights a need to expand the airport database to enhance user satisfaction.

Subscription Upsell Frustration

Syncing and Integration Issues

The app does not sync with trips created on the website, leading to a disjointed user experience. This indicates a need for better integration between the app and web platforms.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is almost unusable. I’ve been a big fan of Scott’s Cheap Flights and used to have a premium subscription. I just downloaded Going and while the app itself is beautiful, it takes forever to load things when you click on a deal or change parameters of your filters. It’s almost unusable. So frustrating. Terrible, quick uninstall.

Clong23

I downloaded the app and upgraded to the 14-day trial elite membership. I was charged $211 and never received the elite membership. I immediately canceled the trial, but I was still charged $211. I spent the last three nights dealing with the company, and they told me they could not find my account and that I needed a refund from the Apple Store. I have an account and can log in. I sent them screenshots of my account with the email, my credit card statement, and the order number on Apple. They told me the account doesn't exist! Scam

Ambo0305

I have used this app since its inception and am usually very happy with it. But recently it has stopped working. I continue to get push notifications but when I click on one, the app tries to load but even after 10 mins it never opens. I just see the G spinning around and around. This happens on both my iPhone and iPad. I am only able to get the deals from the email alerts (which do open in the app). I’m hoping an update soon will fix this glitch.

lubellcruz

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The quotes of the week

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Candice Wu

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Kelly Williams

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User Experience Report

Report Date

Going: Find Flight Deals

Top Insights This Week

Subscription Issues

App Performance Problems

Limited Airport Coverage

Forced App Usage

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts