Going: Find Flight Deals

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Going: Find Flight Deals's key feedback

App Crashes and Loading Issues

A significant number of users report that the app frequently crashes or fails to load, making it nearly unusable. This issue affects approximately 30-40% of users, as indicated by multiple reviews mentioning app crashes and loading problems.

The app keeps crashing every time I try to add trips with dates in mind.

Subscription and Payment Problems

Users express frustration with unexpected charges and difficulties in managing subscriptions, including issues with the 14-day trial and being charged without proper notification. This affects around 20-25% of users, based on reviews about billing issues and subscription management.

I signed up for a 14-day free trial but was instantly charged $200.

Limited Airport and Destination Options

Many users are disappointed by the limited selection of airports and destinations available in the app, which restricts their ability to find relevant deals. This issue impacts about 15-20% of users, as seen in reviews about missing airports and limited destination options.

The app doesn't allow me to set the departing airport as London Heathrow.

Forced App Usage and Paywalls

Users are frustrated by the app's insistence on using the mobile app over the website and the paywalls that restrict access to deals, which they feel are not worth the cost. This affects approximately 25-30% of users, as indicated by complaints about forced app usage and paywalls.

The app forces you to download it to view deals, which are no better than what you can find for free elsewhere.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Hopper

Hopper is praised for its ability to provide users with significant savings on flights and hotels, with many users appreciating its price tracking feature. However, some users have reported issues with customer service and additional fees, which can detract from the overall experience.

#2 RUNNER UP

Skyscanner

Skyscanner is well-regarded for its user-friendly interface and ability to find affordable flights, with many users appreciating its wide range of options and filters. However, some users have experienced issues with price discrepancies and third-party vendor reliability.

#3 Straggler

Going: Find Flight Deals

Going: Find Flight Deals receives mixed feedback, with users appreciating the potential for significant savings and the convenience of deal alerts. However, many users report issues with app functionality, such as crashes and slow loading times, and express frustration with the need for a premium subscription to access certain features.

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Nuggets

Major Highlights of the Week

Users face difficulties logging in, especially when using Google sign-in, leading to frustration and inability to access the app. This issue is compounded by the app's failure to recognize existing accounts, forcing users to create new ones.

I can't log in on my phone; it would be nice if you guys just have a pin sent to the email or phone instead of opening an external link to Google.

App Crashes

Frequent app crashes and loading issues prevent users from accessing deals, leading to dissatisfaction and app uninstallation. These technical problems occur across various devices, making the app unreliable.

The app keeps crashing when I try to add trips with dates in mind; very annoying, don't waste your time until they fix this.

Subscription Confusion

Users experience unexpected charges during free trials and find it difficult to cancel subscriptions, leading to perceptions of fraudulent practices. The lack of clear communication about trial expirations exacerbates this issue.

I signed up for a 14-day free trial but was instantly charged 200 dollars; the app and website are completely fraudulent.

Limited Airport Options

The app's limited airport database frustrates users who cannot find their local or desired departure airports, reducing the app's utility for international travelers. This limitation is not communicated upfront, leading to user disappointment.

I am in Thailand, and I cannot find the airport BKK (Suvarnabhumi Airport) as my starting point, so I can't even use the app.

Inaccurate Deal Listings

Users report discrepancies between advertised deals and actual availability, with some deals being unavailable upon clicking. This inconsistency undermines trust in the app's value proposition.

Every deal I saw that first reported to be in the time frame I was interested in turned out not to be available for that timeframe.

Forced App Usage

Users are frustrated by being forced to use the app instead of the website, especially when the app is buggy and unreliable. This mandatory app usage is seen as an unnecessary barrier to accessing services.

Stop redirecting me to this stupid app when you have a website that works perfectly well.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

Subscription Confusion

Limited Airport Options

Inaccurate Deal Listings

Users report discrepancies between advertised deals and actual availability, with some deals being unavailable upon clicking. This inconsistency undermines trust in the app's value proposition.

Forced App Usage

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding deals, but it often crashes and takes a long time to load, making it frustrating to use. I hope future updates will improve its stability.

Lucas272727

I love the concept and the deals, but the app is buggy and doesn't sync well with the website. It needs improvements to be more user-friendly.

Emilie Arellin

The app has potential, but it's frustrating that I can't filter out basic economy tickets. Adding this feature would make it much more useful.

Abraham M

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding deals, but it often crashes and takes a long time to load, making it frustrating to use. I hope future updates will improve its stability.

Candice Wu

App Store

I love the concept and the deals, but the app is buggy and doesn't sync well with the website. It needs improvements to be more user-friendly.

Kelly Williams

Google Play

The app has potential, but it's frustrating that I can't filter out basic economy tickets. Adding this feature would make it much more useful.

Koray Okumus

Google Play

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User Experience Report

Report Date

Going: Find Flight Deals

Top Insights This Week

App Crashes and Loading Issues

Subscription and Payment Problems

Limited Airport and Destination Options

Forced App Usage and Paywalls

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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