GoHenry: Kids & Teens Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users are frustrated with the high fees associated with GoHenry, including monthly subscription fees and additional charges for certain transactions. Approximately 15% of users have expressed dissatisfaction with these costs, feeling that similar services could be obtained for free elsewhere.
2
Some users experience frequent app glitches, such as errors when trying to log in or check account balances, which can be frustrating and inconvenient. Around 10% of users have reported these technical issues, impacting their ability to manage accounts effectively.
3
Users have reported difficulties in managing accounts, such as issues with closing accounts or transferring funds, which can lead to frustration and financial inconvenience. Approximately 8% of users have encountered these problems, affecting their overall experience with the service.
4
A portion of users are dissatisfied with the customer service provided by GoHenry, citing slow response times and unresolved issues. About 7% of users have mentioned these concerns, which can diminish trust and satisfaction with the service.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)