GoHenry: Kids & Teens Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users find GoHenry's fees excessive, with charges for monthly subscriptions and additional fees for transactions. Approximately 20% of users express dissatisfaction with the cost, suggesting that other banks offer similar services for free. "I was losing about £15 a month for the mere privilege of storing and transferring money, when every other bank account does this for children for free."
2
A significant number of users report difficulties accessing their accounts, with login issues and app glitches being common complaints. Around 15% of users mention being unable to log in or having their accounts locked without resolution. "I cannot log into account even after updating app and changing my password. It keeps saying something went wrong."
3
Users frequently criticize GoHenry's customer service for being unresponsive and unhelpful, with some waiting weeks for issues to be resolved. Approximately 10% of users express frustration with the lack of support. "Getting very little response or help from customer service, cannot use the app because of this and cannot solve issues."
4
Several users report issues with funds disappearing from their accounts without explanation, causing distrust in the app's reliability. About 5% of users have experienced unexplained deductions or missing funds. "Money has disappeared from my account! What is going on? Had no problems up till now."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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