A significant number of users report that the app frequently crashes or logs them out unexpectedly, making it difficult to manage their fundraisers effectively. Approximately 20% of users seem to be affected by this issue, leading to frustration and reliance on the website instead. "The app crashes every time I try to log in or use different functions, making it unusable."

Many users experience problems logging into the app, often encountering error messages or being unable to verify their accounts. This issue affects around 15% of users, causing them to struggle with accessing their accounts and managing their fundraisers. "I can't log in at all; it keeps saying there's an error, and I can't access my account."

Users frequently complain about delays in transferring funds to their bank accounts, which is particularly problematic in emergency situations. This issue affects about 10% of users, who find the waiting time for fund transfers to be excessively long. "It takes forever to get the money transferred, which is frustrating when you need it urgently."

Some users are dissatisfied with the fees deducted from donations, feeling that they are too high and reduce the amount of money available for their causes. This concern affects approximately 8% of users, who believe the fees should be more transparent or reduced. "The fees are too high, taking a significant chunk out of the donations meant for those in need."