A significant number of users, approximately 20%, report being unable to log in to the app, facing persistent error messages and being redirected to the login screen repeatedly. This issue is particularly frustrating for those using the latest devices and has led to users resorting to the website for access.

I can't log in at all on my new iPhone; it just keeps restarting at the login screen.

Around 15% of users experience delays in transferring funds to their bank accounts, with some waiting up to 14 days. This delay is particularly problematic for users in urgent need of funds, causing significant distress and dissatisfaction.

It's taking 14 days to get the money I desperately need for my son's medical expenses.

Approximately 10% of users express frustration with the lack of effective customer support, often only interacting with AI bots that fail to resolve their issues. This lack of human assistance exacerbates user dissatisfaction, especially when dealing with urgent matters.

I can't find anyone human to talk to about my fund transfer issue; the AI bot is no help.

A smaller segment, about 5%, of users with disabilities report that the app is not accessible, particularly for those who are blind. The app's failure to comply with accessibility standards makes it unusable for these users, violating the Americans with Disabilities Act.

As a blind user, I can't log in without visual assistance, making the app unusable for me.