GoFan: Buy Tickets to Events

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of GoFan: Buy Tickets to Events's key feedback

Customer Support Issues

A significant number of users, approximately 30%, report dissatisfaction with the lack of effective customer support. Many users experience delays in response times and find the automated chat system unhelpful, leading to unresolved issues and frustration.

I had an issue with my ticket and the customer support was non-existent, just an automated chat that didn't help at all.

Apple Wallet Misrepresentation

Around 20% of users are frustrated by the app's claim to support Apple Wallet, which it does not. This misrepresentation leads to inconvenience as users cannot utilize Apple Wallet's features for easy ticket access and management.

The app claims to support Apple Wallet, but it doesn't, making ticket management more difficult.

Transaction Fees

Approximately 25% of users are unhappy with the additional transaction fees charged per ticket. This extra cost is seen as unnecessary and a burden, especially when there are no alternative payment options.

I don't understand why I have to pay an extra dollar for every ticket, it's just a money grab.

Technical Glitches

About 15% of users experience technical issues such as app errors, login difficulties, and payment failures. These glitches hinder the purchasing process and cause significant inconvenience.

The app is full of errors and barely works, making it hard to buy tickets.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Eventbrite

Eventbrite receives positive feedback for its ease of use and the ability to discover a wide range of events, including free ones. Users appreciate the app's convenience and the opportunities it provides to connect with others, although some users report issues with navigation and event filtering.

#2 RUNNER UP

GoFan: Buy Tickets to Events

GoFan receives mixed feedback, with users praising its convenience for purchasing school event tickets and ease of use. However, many users express frustration with the lack of customer support, technical issues, and additional fees, which detract from the overall experience.

#3 Straggler

StubHub

StubHub is criticized for its unreliable ticket delivery and poor customer service, with many users experiencing issues with ticket availability and refunds. Despite some users finding the app easy to use, the negative experiences with ticket fulfillment and support overshadow the positives.

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Nuggets

Major Highlights of the Week

Apple Wallet Misrepresentation

The app falsely claims to support Apple Wallet, leading to user frustration as tickets cannot be exported or managed through this feature. This misrepresentation affects user trust and limits the app's functionality compared to competitors.

The app listing states it supports Apple Wallet, but this is completely false.

Nonexistent Customer Support

Users experience significant frustration due to the lack of real-time customer support, with issues unresolved and only automated responses provided. This absence of effective support leads to unresolved problems and dissatisfaction.

There's no real-time customer support, so when you have an issue, there’s no one to help.

Transaction Errors

Frequent errors during transactions, such as double purchases and payment failures, disrupt the user experience and lead to financial losses. These issues highlight critical flaws in the app's payment processing system.

This app caused a double purchase of tickets, and there is no help desk associated with this app.

Limited Ticket Transfer

The app restricts ticket transfer options, preventing users from easily sharing or managing tickets, especially for single events. This limitation reduces flexibility and convenience for users attending multiple events.

Really need to be able to transfer single game tickets instead of the full year pass only.

Mandatory Service Fees

Users are frustrated by mandatory service fees for each ticket purchase, perceiving it as an unnecessary cost without added value. This fee structure is seen as a financial burden and a deterrent to using the app.

It is not right that I have to pay a $1 service fee and have no other option to pay for tickets.

App Performance Issues

The app frequently experiences performance issues, such as freezing and login difficulties, which hinder user access and lead to missed events. These technical problems significantly impact user satisfaction and reliability.

The app does not work; it never actually signs me in and just pinwheels and freezes.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Apple Wallet Misrepresentation

Nonexistent Customer Support

Transaction Errors

Limited Ticket Transfer

Mandatory Service Fees

App Performance Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app claims to support Apple Wallet, but it doesn't. Tickets are locked inside the app, making it a poor experience compared to other ticketing apps.

mnbutera

The app is super easy to use, but there is no customer service if you have any problems. It's non-existent, just a chat that doesn't go anywhere.

CourtneyE77

I have tried from three computers and two phones to buy tickets for my son’s game tonight and it will not work. No payment method will work either. It’s absolute garbage.

Nhl55

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app claims to support Apple Wallet, but it doesn't. Tickets are locked inside the app, making it a poor experience compared to other ticketing apps.

Candice Wu

App Store

The app is super easy to use, but there is no customer service if you have any problems. It's non-existent, just a chat that doesn't go anywhere.

Kelly Williams

Google Play

I have tried from three computers and two phones to buy tickets for my son’s game tonight and it will not work. No payment method will work either. It’s absolute garbage.

Koray Okumus

Google Play

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User Experience Report

Report Date

GoFan: Buy Tickets to Events

Top Insights This Week

Customer Support Issues

Apple Wallet Misrepresentation

Transaction Fees

Technical Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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