A significant number of users are frustrated with the additional service fees charged per ticket, which they find excessive and unjustified. Approximately 30% of users express dissatisfaction with these fees, feeling that they are being exploited financially. This issue is particularly concerning for families attending multiple events.

It's absurd that we have to pay extra fees for each ticket, making it feel like we're being gouged.

Many users report that the app frequently crashes, freezes, or fails to load, causing significant inconvenience and missed events. Around 25% of users experience these technical issues, which hinder their ability to purchase or access tickets smoothly. This problem is exacerbated by the lack of effective customer support.

The app keeps crashing and won't even open, making it impossible to buy tickets.

Users are dissatisfied with the customer support provided by GoFan, citing slow response times and unhelpful automated systems. Approximately 20% of users have expressed frustration with the lack of live support and the inability to resolve issues promptly, leading to unresolved problems and financial losses.

Customer service is awful; they only offer a slow chatbot and no real help.

The process of sharing tickets with others is cumbersome, requiring each recipient to download the app and create an account. This affects about 15% of users, particularly those purchasing tickets for groups or less tech-savvy individuals, such as seniors, who find the process challenging.

It's annoying that everyone needs the app to access transferred tickets, making it hard for seniors.