GOAT – Sneakers & Apparel

User Experience Report

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GOAT – Sneakers & Apparel

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of GOAT – Sneakers & Apparel's key feedback

1

Customer Service Issues

A significant number of users, approximately 30%, report difficulties in reaching customer service for resolving issues such as incorrect deliveries or order cancellations. The lack of direct communication channels exacerbates their frustration.

I've been trying to contact customer service for weeks about my order, but I only get automated responses.

2

Shipping Delays

Around 25% of users experience long shipping times and lack of updates, leading to dissatisfaction. This issue is particularly frustrating for those who pay extra for expedited shipping.

I paid extra for fast shipping, but my order is still delayed with no updates.

3

Search and Filter Problems

Approximately 20% of users find the app's search and filter functions ineffective, often returning irrelevant results and making it difficult to find desired items.

The search function is broken; I can't find what I'm looking for despite using filters.

4

Refund and Return Policy Concerns

About 15% of users are unhappy with the refund and return policies, particularly the use of store credit instead of cash refunds and the additional fees involved.

I received damaged shoes and was only offered store credit, not a full refund.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GOAT – Sneakers & Apparel
GOAT receives mixed feedback with many users praising its wide selection, authenticity assurance, and user-friendly interface. However, some users report issues with app crashes, slow shipping, and poor customer service.

#2 RUNNER UP

StockX
StockX is generally well-received for its authenticity and wide selection, but users often complain about high fees and slow shipping. Some users have also experienced issues with customer service and order cancellations.

#3 Straggler

Stadium Goods
Stadium Goods is praised for its extensive inventory and reliable service, with many users appreciating the authenticity and quick delivery. However, some users have reported issues with customer service and high prices.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GOAT – Sneakers & Apparel
#1 Users Choice
GOAT receives mixed feedback with many users praising its wide selection, authenticity assurance, and user-friendly interface. However, some users report issues with app crashes, slow shipping, and poor customer service.
StockX
#2 Runner-up
StockX is generally well-received for its authenticity and wide selection, but users often complain about high fees and slow shipping. Some users have also experienced issues with customer service and order cancellations.
Stadium Goods
#3 Straggler
Stadium Goods is praised for its extensive inventory and reliable service, with many users appreciating the authenticity and quick delivery. However, some users have reported issues with customer service and high prices.

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Nuggets

Major Highlights of the Week

Customer Service Gaps
Users experience significant delays and lack of response from customer service, leading to unresolved issues and frustration. This gap in support undermines trust and satisfaction, especially when dealing with order problems.
I have been trying for weeks to contact customer service about my order, but no response.
Authentication Concerns
There are multiple reports of receiving items that do not match the advertised condition, raising doubts about the authenticity and quality control processes. This inconsistency damages the platform's credibility in ensuring genuine products.
Ordered brand new shoes but received a used and damaged pair.
Search Functionality Issues
The app's search and filter functions are reportedly ineffective, often returning irrelevant results and complicating the shopping experience. This inefficiency can deter users from finding desired products efficiently.
Refund Policy Frustrations
The refund process is criticized for being restrictive, often offering only store credit instead of cash refunds, which frustrates users who receive incorrect or unsatisfactory items. This policy can deter future purchases.
Received damaged shoes and was only offered store credit, not a refund.
App Stability Problems
Frequent app crashes and login issues disrupt the user experience, preventing access to essential features and causing frustration. These technical issues can lead to decreased user engagement and retention.
Shipping Delays
Users report long shipping times and lack of updates, which diminishes the overall shopping experience. Delays in receiving products can lead to dissatisfaction and reduced likelihood of repeat purchases.
Waited over a month for my order with no updates on delivery.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Customer Service Gaps
Users experience significant delays and lack of response from customer service, leading to unresolved issues and frustration. This gap in support undermines trust and satisfaction, especially when dealing with order problems.
Authentication Concerns
There are multiple reports of receiving items that do not match the advertised condition, raising doubts about the authenticity and quality control processes. This inconsistency damages the platform's credibility in ensuring genuine products.
Search Functionality Issues
The app's search and filter functions are reportedly ineffective, often returning irrelevant results and complicating the shopping experience. This inefficiency can deter users from finding desired products efficiently.
Refund Policy Frustrations
The refund process is criticized for being restrictive, often offering only store credit instead of cash refunds, which frustrates users who receive incorrect or unsatisfactory items. This policy can deter future purchases.
App Stability Problems
Frequent app crashes and login issues disrupt the user experience, preventing access to essential features and causing frustration. These technical issues can lead to decreased user engagement and retention.
Shipping Delays
Users report long shipping times and lack of updates, which diminishes the overall shopping experience. Delays in receiving products can lead to dissatisfaction and reduced likelihood of repeat purchases.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have been trying for the last 2 weeks to contact their customer service after my package was delivered to a random area. No response from them! I've ordered before without issues, but now that I need help, they're nowhere to be found. Make sure everything is correct before ordering because I'm sitting here with no shoes or money.
NINA AINT THERE
Charging a mandatory 2.9% to cash out without any free option and not disclosing this on the seller page is robbery.
NIVLEKSITRAMS
The sorting and filtering is off, and I'm getting results for things I'm not searching for and very little of what I am searching for. Fix the app or lose a customer that buys 2-3 pairs a month.
Jdhsvab

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have been trying for the last 2 weeks to contact their customer service after my package was delivered to a random area. No response from them! I've ordered before without issues, but now that I need help, they're nowhere to be found. Make sure everything is correct before ordering because I'm sitting here with no shoes or money.
Candice Wu
App Store
Charging a mandatory 2.9% to cash out without any free option and not disclosing this on the seller page is robbery.
Kelly Williams
Google Play
The sorting and filtering is off, and I'm getting results for things I'm not searching for and very little of what I am searching for. Fix the app or lose a customer that buys 2-3 pairs a month.
Koray Okumus
Google Play

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