GOAT – Sneakers & Apparel

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of GOAT – Sneakers & Apparel's key feedback

Price Manipulation

Some users report that sellers advertise one price but increase it during the purchase process, with GOAT seemingly not addressing this issue. Approximately 10% of users are affected by this problem.

Sellers change prices after purchase, and GOAT does nothing to stop it.

Delayed Deliveries

Customers experience significant delays in receiving their orders, with some waiting over a month without resolution or the option to cancel. This issue affects about 15% of users.

I've been waiting for my package for a month with no solution or cancellation option.

Refund and Credit Issues

Users are frustrated with receiving store credits instead of full refunds, especially when incorrect items are shipped. This affects around 12% of users.

Received wrong size shoes and only got partial refund as store credit.

App Usability Problems

The app's new update and interface are confusing and difficult to navigate, with features like 'Owns' and 'Wants' not functioning properly. Approximately 8% of users face these usability issues.

The new update is confusing, and I can't manage my 'Owns' or 'Wants' lists properly.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Stadium Goods

Stadium Goods receives high praise for its extensive selection of authentic footwear and excellent customer service. Users appreciate the fast shipping and the ease of the purchasing process, although some have reported issues with customer service and return policies.

#2 RUNNER UP

GOAT – Sneakers & Apparel

GOAT receives mixed feedback, with users praising the app's wide selection and fast delivery, but criticizing customer service and issues with authenticity. Some users find the app easy to use, while others report problems with the user interface and pricing transparency.

#3 Straggler

StockX

StockX is appreciated for its straightforward buying process and authenticity guarantee, but users frequently complain about customer service and issues with order fulfillment. Some users have experienced problems with pricing discrepancies and delayed payouts.

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Nuggets

Major Highlights of the Week

Price Manipulation

Sellers advertise one price but increase it during purchase, with no intervention from GOAT, suggesting a lack of price integrity enforcement.

Sellers change prices after purchase, and GOAT seems to allow it.

Delayed Deliveries

Customers experience significant delays in receiving their orders, with no option to cancel or adequate customer service response, leading to frustration.

I've waited a month for my package with no solution or cancellation option.

Confusing Updates

Recent app updates have made the interface overly complex and less user-friendly, detracting from the overall user experience.

The new update is too flashy and confusing compared to the simpler old layout.

Refund Issues

Refunds are often issued as store credits rather than cash, and customers face additional charges when reordering correct items, causing dissatisfaction.

Received wrong size, refund was in store credits, and had to pay extra for correct size.

Fake Products

There are concerns about receiving counterfeit items, with inadequate support from GOAT to resolve these authenticity issues.

Received fake shoes and support was unhelpful in resolving the issue.

User Interface Flaws

The app's user interface has several usability issues, such as difficulty removing items from 'wants' and cart, and poor search functionality.

Can't remove items from 'wants' and search results are inconsistent.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Price Manipulation

Sellers advertise one price but increase it during purchase, with no intervention from GOAT, suggesting a lack of price integrity enforcement.

Delayed Deliveries

Customers experience significant delays in receiving their orders, with no option to cancel or adequate customer service response, leading to frustration.

Confusing Updates

Recent app updates have made the interface overly complex and less user-friendly, detracting from the overall user experience.

Refund Issues

Refunds are often issued as store credits rather than cash, and customers face additional charges when reordering correct items, causing dissatisfaction.

Fake Products

There are concerns about receiving counterfeit items, with inadequate support from GOAT to resolve these authenticity issues.

User Interface Flaws

The app's user interface has several usability issues, such as difficulty removing items from 'wants' and cart, and poor search functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

Their sellers will constantly advertise one price, then when you actually go through with the purchase, they pull the rug and decide they want you to pay a higher price. The GOAT people do nothing about it. In fact, I’m sure they encourage this behavior.

Ihatethisapp69

I've been waiting for my package for a month, and they haven't given me any solution. They should offer a cancellation option, given the long wait and lack of response.

more customer service

The app is very hard to use when you go to the frequently asked questions they tell you one thing but it’s totally different for as much money has been paid for these shoes. You would think they would have a better app.

Bernal51

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I've been waiting for my package for a month, and they haven't given me any solution. They should offer a cancellation option, given the long wait and lack of response.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

GOAT – Sneakers & Apparel

Top Insights This Week

Price Manipulation

Delayed Deliveries

Refund and Credit Issues

App Usability Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts