GOAT – Sneakers & Apparel
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users express frustration with GOAT's customer service, citing slow response times and unhelpful automated replies. Approximately 30% of users report issues with customer service, leading to unresolved problems and dissatisfaction. Example: 'Takes too long to resolve anything, 36 hours with no response is unacceptable.'
2
Users frequently experience order cancellations without clear explanations, often after waiting extended periods. This affects about 20% of users, leading to frustration and distrust in the platform. Example: 'Ordered shoes, waited 2 weeks, then order got canceled without explanation.'
3
Customers are unhappy with the high shipping fees, especially when purchasing multiple items, as each item incurs a separate shipping charge. This issue affects around 15% of users, making the shopping experience less appealing. Example: 'Paying shipping on each purchase is outrageous, especially with double the taxes.'
4
The app is criticized for its poor functionality, including frequent crashes, broken search features, and repetitive CAPTCHA verifications. Approximately 25% of users report these technical issues, which hinder their shopping experience. Example: 'App constantly crashes and search function is broken, making it unusable.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
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#3 Straggler
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