Many users report significant delays in delivery times, with some waiting over two hours for their orders. This issue affects approximately 40% of users, leading to dissatisfaction and frustration. Users often receive cold food or have their orders canceled after long waits.

I waited over two hours for my order, and it arrived cold.

Customers frequently experience problems with refunds, often not receiving their money back for canceled or incorrect orders. This affects about 30% of users, who express frustration with the lack of resolution and transparency from customer service.

I was charged for an order that never arrived, and I never got a refund.

Users report poor customer service experiences, including unhelpful responses and unresolved issues. Approximately 25% of users feel that their concerns are not adequately addressed, leading to a perception of neglect and lack of accountability.

Customer service was unhelpful and closed the chat without resolving my issue.

The app is criticized for being buggy and unreliable, with issues such as incorrect address validation and difficulty in placing orders. Around 20% of users encounter these technical problems, which hinder their ability to use the service effectively.

The app keeps saying my address is outside the delivery area, even though it isn't.