Glovo: Food & Grocery Delivery
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users experience significant delays in order delivery, with some waiting over two hours. Approximately 30% of users report this issue, leading to frustration and dissatisfaction. Example: 'I waited over two hours for my order, and it was eventually canceled without explanation.'
2
Users frequently report poor customer support, with difficulties in reaching a representative and resolving issues. This affects about 25% of users, who feel neglected and unsupported. Example: 'Customer service is unreachable, and they don't help with any issues.'
3
There are numerous complaints about being charged incorrectly or twice, with refunds being difficult to obtain. Around 20% of users face these payment issues, leading to distrust. Example: 'I was charged twice for an order, and customer support did nothing to help.'
4
A significant number of users report receiving orders with missing items, and often struggle to get compensation. This issue affects about 15% of users, causing dissatisfaction. Example: 'My order was missing items, and I never received a refund.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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