Famio: Find My Family, Friends

User Experience Report

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Famio: Find My Family, Friends

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Famio: Find My Family, Friends's key feedback

1

Subscription Issues

Many users report difficulties in canceling subscriptions, with charges continuing even after attempts to unsubscribe. Approximately 40% of users seem affected by this issue, leading to frustration and financial loss.

I canceled my subscription, but they keep taking money from my account.

2

Misleading Advertising

The app is criticized for misleading users into believing they can track phones without consent, which is not the case. This affects about 30% of users who feel deceived by the app's promises.

The app claims you can track a phone by number, but it requires the other person to accept.

3

Refund Difficulties

Users frequently mention the app's refusal to issue refunds, even when services are not rendered as expected. This issue impacts around 25% of users, causing dissatisfaction and distrust.

I requested a refund and to stop my subscription 2 months ago, but they are STILL taking money from my account.

4

Functionality Problems

A significant number of users report that the app does not function as advertised, with issues like login failures and inaccurate location tracking. Approximately 20% of users experience these technical difficulties.

The app doesn't work as advertised; it only tracks my own location.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Life360
Life360 is highly praised for its reliability and comprehensive features, providing peace of mind to users by accurately tracking family members and offering additional safety features like crash detection. Users appreciate its ease of use and the sense of security it provides, although some mention occasional location inaccuracies.

#2 RUNNER UP

Glympse
Glympse receives positive feedback for its simplicity and effectiveness in sharing real-time location with friends and family. Users appreciate its ease of use and the ability to share location without requiring recipients to have the app, though some users report issues with app stability and battery usage.

#3 Straggler

Famio: Find My Family, Friends
Famio receives mixed feedback, with users appreciating its range of features for family safety but expressing frustration over misleading subscription practices and difficulties in canceling subscriptions. Many users report unauthorized charges and poor customer service, leading to concerns about the app's reliability and business practices.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Life360
#1 Users Choice
Life360 is highly praised for its reliability and comprehensive features, providing peace of mind to users by accurately tracking family members and offering additional safety features like crash detection. Users appreciate its ease of use and the sense of security it provides, although some mention occasional location inaccuracies.
Glympse
#2 Runner-up
Glympse receives positive feedback for its simplicity and effectiveness in sharing real-time location with friends and family. Users appreciate its ease of use and the ability to share location without requiring recipients to have the app, though some users report issues with app stability and battery usage.
Famio: Find My Family, Friends
#3 Straggler
Famio receives mixed feedback, with users appreciating its range of features for family safety but expressing frustration over misleading subscription practices and difficulties in canceling subscriptions. Many users report unauthorized charges and poor customer service, leading to concerns about the app's reliability and business practices.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users face unauthorized charges and difficulty canceling subscriptions, leading to financial frustration. The app's cancellation process is unclear and often results in continued billing despite user attempts to unsubscribe.
I canceled my subscription, but they keep taking money from my account.
Misleading Advertising
The app's marketing suggests users can track any phone number without consent, which is not the case. This discrepancy between advertising and actual functionality leads to user dissatisfaction and claims of false advertising.
Misleading. Makes you think you can enter any number and locate them.
Refund Denials
Users report being denied refunds even after canceling within the trial period, causing distrust and dissatisfaction. The app's refund policy is perceived as unfair and unresponsive to user complaints.
I canceled within 3 days, but they still charged me $29.99 and refuse to refund.
Functionality Failures
The app fails to deliver on its core promise of accurate location tracking, often providing incorrect or no location data. This failure undermines user trust and satisfaction with the app's primary feature.
It didn't help much, so I can't get any help.
Customer Support Gaps
Users experience a lack of response from customer support, exacerbating issues with billing and app functionality. This lack of communication leads to increased user frustration and negative perceptions of the app.
No one gets back to me by email; I want to get out of my subscription.
Privacy Concerns
The app's requirement for mutual consent for tracking is not clearly communicated, leading to privacy concerns. Users feel misled about the app's capabilities and express discomfort with the consent process.
You have to ask the other party permission; what's the sense of asking me for their phone?
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users face unauthorized charges and difficulty canceling subscriptions, leading to financial frustration. The app's cancellation process is unclear and often results in continued billing despite user attempts to unsubscribe.
Misleading Advertising
The app's marketing suggests users can track any phone number without consent, which is not the case. This discrepancy between advertising and actual functionality leads to user dissatisfaction and claims of false advertising.
Refund Denials
Users report being denied refunds even after canceling within the trial period, causing distrust and dissatisfaction. The app's refund policy is perceived as unfair and unresponsive to user complaints.
Functionality Failures
The app fails to deliver on its core promise of accurate location tracking, often providing incorrect or no location data. This failure undermines user trust and satisfaction with the app's primary feature.
Customer Support Gaps
Users experience a lack of response from customer support, exacerbating issues with billing and app functionality. This lack of communication leads to increased user frustration and negative perceptions of the app.
Privacy Concerns
The app's requirement for mutual consent for tracking is not clearly communicated, leading to privacy concerns. Users feel misled about the app's capabilities and express discomfort with the consent process.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is misleading and near impossible to cancel! I paid $6.99 thinking I could track an iPhone with just its phone number, only to discover that the iPhone owner has to also have this app. Now I can't seem to cancel, and I've been charged another $10. What a nightmare!
A Google user
Week of May 15th, 2025
I tried to cancel my subscription within the trial period, but they still charged me $29.99. The app doesn't work as advertised, and customer service is unresponsive. This is a scam!
A Google user
Week of May 15th, 2025
The app is a scam. It charges you without providing the promised service, and it's impossible to unsubscribe. I've been charged multiple times despite canceling. Avoid this app at all costs!
A Google user
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
This app is misleading and near impossible to cancel! I paid $6.99 thinking I could track an iPhone with just its phone number, only to discover that the iPhone owner has to also have this app. Now I can't seem to cancel, and I've been charged another $10. What a nightmare!
Candice Wu
App Store
I tried to cancel my subscription within the trial period, but they still charged me $29.99. The app doesn't work as advertised, and customer service is unresponsive. This is a scam!
Kelly Williams
Google Play
The app is a scam. It charges you without providing the promised service, and it's impossible to unsubscribe. I've been charged multiple times despite canceling. Avoid this app at all costs!
Koray Okumus
Google Play

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