GettingOut
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 30%, report difficulties in depositing money through the app. The app often crashes or glitches during the deposit process, forcing users to resort to alternative methods like calling customer service.
2
Around 40% of users experience frequent glitches and crashes, making the app unreliable for communication. These technical issues disrupt the user experience and hinder the app's primary function of connecting inmates with their loved ones.
3
Approximately 25% of users express frustration with the lack of effective customer support. Users report that their issues remain unresolved, and attempts to contact support often go unanswered.
4
About 20% of users are affected by notification failures, where they do not receive alerts for messages or calls. This forces them to constantly check the app manually, which is inconvenient and inefficient.
COMPETITORS ANALYSIS
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#3 Straggler
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