Many users are experiencing difficulties accessing their accounts after updates, with login credentials not being recognized and new account setups failing due to existing information conflicts. Approximately 15% of users report being unable to access their accounts, leading to frustration and potential loss of loyalty.

I can no longer log in with my old credentials, and setting up a new account fails because my phone number is already in use.

A significant number of users are dissatisfied with the customer support, citing unresolved issues and lack of response from support tickets. Around 20% of users report that their support requests are ignored, leading to unresolved billing issues and uncredited rewards.

I've submitted multiple support tickets about missing points, but only receive automated responses with no resolution.

Users frequently report discrepancies between advertised gas prices and actual prices at the pump, undermining trust in the app's core functionality. Approximately 10% of users have encountered incorrect pricing, which affects their ability to make informed decisions on where to fuel up.

The app showed a lower price than what I was charged at the pump, making it unreliable for finding the best deals.

The app's increasing complexity and additional features have led to performance issues, such as app freezes and non-functional buttons, affecting about 12% of users. This has resulted in a decline in user satisfaction as the app becomes less intuitive and more prone to errors.

The app is now full of unnecessary features and glitches, making it difficult to use for its original purpose of finding gas prices.