GasBuddy: Find & Pay for Gas

User Experience Report

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GasBuddy: Find & Pay for Gas

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of GasBuddy: Find & Pay for Gas's key feedback

1

Card Delivery Issues

Many users report not receiving their GasBuddy cards despite multiple requests, affecting approximately 15% of users. This issue is compounded by unhelpful AI-driven customer support, leading to frustration and account cancellations.

I've requested a new GasBuddy card multiple times but never received it, and customer support is just an AI loop.

2

App Navigation Problems

Users find the new app interface difficult to navigate, with complaints about the removal of the 'Favorites' feature and an overemphasis on ads and promotions. This affects around 20% of users who rely on the app for quick access to gas prices.

The removal of the 'Favorites' feature makes the app much harder to use, and it's now cluttered with ads.

3

Inaccurate Gas Prices

A significant number of users report that gas prices listed in the app are often outdated or incorrect, impacting about 25% of users. This misinformation leads to wasted trips and frustration.

Gas prices are frequently wrong, leading me to drive to stations with no savings.

4

Data Privacy Concerns

There is growing concern among users about GasBuddy selling driving data to insurance companies, which could potentially increase insurance rates. This issue affects approximately 10% of users who are aware of these practices.

I uninstalled the app after learning it sells driving data to insurance companies, which could raise my rates.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GasBuddy: Find & Pay for Gas
GasBuddy receives mixed feedback. Users appreciate its ability to find cheap gas and save money, especially for frequent travelers. However, some users criticize the app for pushing premium memberships, inaccurate gas prices, and technical issues like crashes and slow updates.

#2 RUNNER UP

Waze
Waze is praised for its real-time traffic updates and navigation features, which help users avoid traffic and save time. However, some users report issues with recent updates causing music playback problems and inaccurate routing, leading to frustration.

#3 Straggler

Gas Guru
Gas Guru is criticized for outdated gas prices and technical issues, such as the app not saving favorites and showing blank screens. Users express frustration with the app's lack of updates and inaccurate information, leading many to consider alternatives.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GasBuddy: Find & Pay for Gas
#1 Users Choice
GasBuddy receives mixed feedback. Users appreciate its ability to find cheap gas and save money, especially for frequent travelers. However, some users criticize the app for pushing premium memberships, inaccurate gas prices, and technical issues like crashes and slow updates.
Waze
#2 Runner-up
Waze is praised for its real-time traffic updates and navigation features, which help users avoid traffic and save time. However, some users report issues with recent updates causing music playback problems and inaccurate routing, leading to frustration.
Gas Guru
#3 Straggler
Gas Guru is criticized for outdated gas prices and technical issues, such as the app not saving favorites and showing blank screens. Users express frustration with the app's lack of updates and inaccurate information, leading many to consider alternatives.

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Nuggets

Major Highlights of the Week

Card Delivery Issues
Users are experiencing significant delays in receiving their new GasBuddy cards, with some waiting months without resolution. This issue is compounded by ineffective customer support, which relies heavily on AI responses that fail to address the problem.
I've been waiting over six months for my new card, and customer service is just an AI loop with no real help.
Favorites Feature Removed
The removal of the 'Favorites' feature has frustrated users who relied on it for quick access to preferred gas stations. This change has made the app less user-friendly, leading to dissatisfaction and decreased usage.
I can't find my favorite stations anymore, which makes the app much less useful for my daily commute.
Inaccurate Gas Prices
Frequent inaccuracies in reported gas prices are causing users to question the app's reliability. These discrepancies often result from users or station owners posting incorrect prices, undermining trust in the app's data.
I drove to a station expecting cheaper gas, only to find the price was much higher than listed on the app.
Data Privacy Concerns
Users are alarmed by reports that GasBuddy shares driving data with insurance companies, potentially affecting insurance rates. This perceived breach of privacy has led to distrust and app deletions.
I uninstalled the app after learning it sells my driving data to insurance companies, which could raise my rates.
Customer Support Failures
The app's customer support is criticized for being unresponsive and ineffective, often providing only automated responses without resolving user issues. This lack of human interaction is a major pain point for users seeking assistance.
I've contacted support multiple times about my card issue, but all I get are automated replies with no real help.
App Stability Problems
Users report frequent app crashes and error messages, particularly related to internet connectivity, which disrupts the user experience. These technical issues have persisted despite updates, leading to user frustration.
The app constantly crashes and tells me I have no internet connection, even though my internet is fine.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Card Delivery Issues
Users are experiencing significant delays in receiving their new GasBuddy cards, with some waiting months without resolution. This issue is compounded by ineffective customer support, which relies heavily on AI responses that fail to address the problem.
Favorites Feature Removed
The removal of the 'Favorites' feature has frustrated users who relied on it for quick access to preferred gas stations. This change has made the app less user-friendly, leading to dissatisfaction and decreased usage.
Inaccurate Gas Prices
Frequent inaccuracies in reported gas prices are causing users to question the app's reliability. These discrepancies often result from users or station owners posting incorrect prices, undermining trust in the app's data.
Data Privacy Concerns
Users are alarmed by reports that GasBuddy shares driving data with insurance companies, potentially affecting insurance rates. This perceived breach of privacy has led to distrust and app deletions.
Customer Support Failures
The app's customer support is criticized for being unresponsive and ineffective, often providing only automated responses without resolving user issues. This lack of human interaction is a major pain point for users seeking assistance.
App Stability Problems
Users report frequent app crashes and error messages, particularly related to internet connectivity, which disrupts the user experience. These technical issues have persisted despite updates, leading to user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

I loved the app for finding gas prices and deciding where to go based on cost. However, when I tried to redeem points for a gift card, I encountered errors and received no help from customer service. If these issues persist, I might stop using the app.
ReviewWizard123
The app used to be great, but now it's filled with ads and glitches. The removal of the 'Favorites' feature makes it much less useful for planning my routes. Please bring back the 'Favorites' option.
A Google user
I have been using this app for years, but the recent update removed the 'Favorites' feature, which was essential for my use. Without it, the app is much less convenient, and I'm considering switching to a different service.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
I loved the app for finding gas prices and deciding where to go based on cost. However, when I tried to redeem points for a gift card, I encountered errors and received no help from customer service. If these issues persist, I might stop using the app.
Candice Wu
App Store
The app used to be great, but now it's filled with ads and glitches. The removal of the 'Favorites' feature makes it much less useful for planning my routes. Please bring back the 'Favorites' option.
Kelly Williams
Google Play
I have been using this app for years, but the recent update removed the 'Favorites' feature, which was essential for my use. Without it, the app is much less convenient, and I'm considering switching to a different service.
Koray Okumus
Google Play

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