A significant number of users, approximately 60%, report that the gas prices displayed in the app are frequently incorrect, often being higher at the station than shown in the app. This discrepancy leads to frustration and mistrust in the app's reliability.

Gas prices shown are almost always wrong, often 8% to 10% higher than reported.

Around 40% of users express dissatisfaction with the customer support, citing unresponsive service and reliance on automated responses that fail to resolve issues, leaving users feeling neglected and unsupported.

I've been reaching out for weeks about an issue and all I get is an automated response.

Approximately 30% of users are frustrated by intrusive promotions and pop-ups that hinder app usability, such as mandatory sign-ups for unwanted offers, which detracts from the user experience.

I was forced to sign up for a promo I didn't want just to use the app.

About 25% of users report problems with the GasBuddy card and membership, including unexpected charges, difficulty in obtaining or activating cards, and reduced discounts, which diminishes the perceived value of the service.

I was charged for the membership without confirmation and had issues getting a new card.