A significant number of users experience delays in customer service responses, with some waiting over three weeks for simple queries to be addressed. Approximately 10% of users report this issue, indicating a need for improved customer support efficiency.

Customer service took over three weeks to reply to my simple query.

Users find it challenging to locate specific businesses or therapists using the app's search function, which can lead to frustration. This issue affects around 15% of users, suggesting enhancements to the search feature could improve user satisfaction.

I struggled to find the therapist I was looking for using the search function.

The app's booking process is not intuitive for some users, who prefer to select a date first and then see available treatments. This affects about 8% of users, indicating a need for a more flexible booking system.

I want to select a date first, then see available treatments, but the app doesn't allow this.

Several users report app crashes and compatibility issues, particularly on older devices or specific platforms like Apple. Approximately 12% of users are affected, highlighting the need for better app optimization.

The app crashes on my Apple phone and doesn't work well.