Fresha for customers
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Several users have reported that the app crashes unexpectedly, particularly when trying to manage appointments. This issue seems to affect around 5% of users, causing frustration and requiring reinstallation to resolve.
2
Users have expressed difficulty in navigating the app, particularly when searching for specific businesses or services. Approximately 3% of users find the search function inadequate, leading to a frustrating user experience.
3
Some users are frustrated with the app's payment system, including the inability to use Apple Pay or save card details for future reservations. This affects about 2% of users, who find the lack of these features inconvenient.
4
A few users have reported discrepancies between the prices listed in the app and those charged by salons, affecting around 1% of users. This inconsistency can lead to confusion and dissatisfaction.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)