Free VPN by Free VPN .org™

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Free VPN by Free VPN .org™'s key feedback

Connection Issues

A significant number of users experience frequent disconnections or inability to connect, affecting approximately 15% of users. This issue disrupts the VPN service, making it unreliable for consistent use.

The VPN connects and then disconnects immediately, making it unusable.

Slow Speeds

Many users report that the VPN service is too slow, impacting their browsing experience. This affects around 10% of users, who find the service slower than expected, even compared to older internet technologies.

The VPN is so slow that it feels like using dial-up internet from the 2000s.

Ad Overload

Users are frustrated with the excessive number of ads required to maintain a connection, with about 8% of users expressing dissatisfaction. This ad-heavy model can be cumbersome and time-consuming.

It takes too many ads to connect, and even then, it often fails to work.

Subscription Confusion

Some users are confused about the app's free versus paid features, with around 5% feeling misled about the app being truly free. This confusion leads to dissatisfaction and perceptions of the app as a scam.

The app claims to be free, but it feels like a scam because it's not truly free.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Free VPN by Free VPN .org™

Users appreciate the app's free access and ease of use, with many praising its ability to change locations and access content. However, some users report issues with connectivity and the frequency of ads, which can be frustrating.

#2 RUNNER UP

ExpressVPN

ExpressVPN is highly praised for its reliability, speed, and ease of use across multiple devices. Users appreciate its strong security features, though some express dissatisfaction with its performance in certain regions and the lack of a free trial.

#3 Straggler

PIA VPN

PIA VPN is valued for its affordability and strong privacy features, with many users finding it reliable and easy to use. However, some users report connectivity issues and dissatisfaction with customer service, particularly regarding subscription management.

Nuggets

Major Highlights of the Week

Ad Overload

Users experience excessive ads without gaining VPN access, leading to frustration and inefficiency in app usage.

I watched a lot of ads but still cannot use the VPN.

Connection Instability

Frequent disconnections and slow speeds hinder the VPN's reliability, affecting user satisfaction and usability.

The VPN keeps disconnecting immediately after connecting.

Subscription Confusion

There is confusion regarding the app's free status, with some users feeling misled about the need for payment.

I don't know why it says it's free because it is not.

Streaming Limitations

The VPN fails to support certain streaming services, limiting its effectiveness for users seeking content access.

It doesn't work with Amazon Prime MLB games.

Performance Issues

The VPN's slow performance makes it nearly unusable, even when compared to outdated internet services.

Honestly got faster internet service with dial-up in the 2000s.

Buggy Experience

Users encounter bugs that disrupt the VPN's functionality, impacting the overall user experience.

It's nice but very buggy, though it works well when it does.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Users experience excessive ads without gaining VPN access, leading to frustration and inefficiency in app usage.

Connection Instability

Frequent disconnections and slow speeds hinder the VPN's reliability, affecting user satisfaction and usability.

Subscription Confusion

There is confusion regarding the app's free status, with some users feeling misled about the need for payment.

Streaming Limitations

The VPN fails to support certain streaming services, limiting its effectiveness for users seeking content access.

Performance Issues

The VPN's slow performance makes it nearly unusable, even when compared to outdated internet services.

Buggy Experience

Users encounter bugs that disrupt the VPN's functionality, impacting the overall user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app works well and the ad-based monetization model is fair. It's a bit slow, but that's expected for a free VPN.

ayylimao

Week of April 21st, 2025

Been using the app on and off for free for years, and it’s worked perfectly fine. Ads work about 90% of the time, and the best part is accessing multiple spots in multiple countries for free.

Ribbit^2

Week of April 21st, 2025

I've been using this app for quite a while and it's starting to disconnect immediately after connecting. I hope this is just a bug that gets fixed soon because I use this app a lot.

HEWO peeps

Week of April 21st, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app works well and the ad-based monetization model is fair. It's a bit slow, but that's expected for a free VPN.

Candice Wu

App Store

Been using the app on and off for free for years, and it’s worked perfectly fine. Ads work about 90% of the time, and the best part is accessing multiple spots in multiple countries for free.

Kelly Williams

Google Play

I've been using this app for quite a while and it's starting to disconnect immediately after connecting. I hope this is just a bug that gets fixed soon because I use this app a lot.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Free VPN by Free VPN .org™

Top Insights This Week

Connection Issues

Slow Speeds

Ad Overload

Subscription Confusion

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts