Free VPN by Free VPN .org™

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Free VPN by Free VPN .org™

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Free VPN by Free VPN .org™'s key feedback

1

Connection Issues

Many users report that the VPN frequently disconnects or fails to connect, leading to frustration and unreliable service. Approximately 20% of users seem to be affected by this issue, as they mention frequent disconnections or inability to connect. "The VPN keeps disconnecting for no reason, making it unreliable."

Analyzing reviews data...

2

Ad Overload

Users express dissatisfaction with the excessive number of ads required to gain VPN time, which can be time-consuming and frustrating. Around 15% of users mention the burden of watching numerous ads to use the service. "I watched 12 ads for 24 hours of VPN, but the time runs out without me even using it."

Analyzing reviews data...

3

Speed Problems

A significant number of users complain about the VPN's slow speed, which affects their browsing and streaming experience. This issue seems to impact about 10% of users, who find the service too slow to be useful. "Extremely slow and always interrupted, making it hard to use."

Analyzing reviews data...

4

Misleading Free Claims

Some users feel misled by the app's claim of being free, as they encounter unexpected charges or find the free version unusable. Approximately 10% of users express disappointment over the app not being truly free. "You said free, but it's not; I was charged after a week!"

Analyzing reviews data...

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Free VPN by Free VPN .org™
Users appreciate the app's free access and ease of use, with many praising its ability to change locations and access content. However, some users report issues with connectivity and the frequency of ads, which can be frustrating.

#2 RUNNER UP

ExpressVPN
ExpressVPN is highly praised for its reliability, speed, and ease of use across multiple devices. Users appreciate its strong security features, though some express dissatisfaction with its performance in certain regions and the lack of a free trial.

#3 Straggler

PIA VPN
PIA VPN is valued for its affordability and strong privacy features, with many users finding it reliable and easy to use. However, some users report connectivity issues and dissatisfaction with customer service, particularly regarding subscription management.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Free VPN by Free VPN .org™
#1 Users Choice
Users appreciate the app's free access and ease of use, with many praising its ability to change locations and access content. However, some users report issues with connectivity and the frequency of ads, which can be frustrating.
ExpressVPN
#2 Runner-up
ExpressVPN is highly praised for its reliability, speed, and ease of use across multiple devices. Users appreciate its strong security features, though some express dissatisfaction with its performance in certain regions and the lack of a free trial.
PIA VPN
#3 Straggler
PIA VPN is valued for its affordability and strong privacy features, with many users finding it reliable and easy to use. However, some users report connectivity issues and dissatisfaction with customer service, particularly regarding subscription management.

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Nuggets

Major Highlights of the Week

Ad Overload
Users are frustrated with the excessive number of ads required to gain VPN time, which disrupts the user experience and makes the app feel more like an ad platform than a VPN service. This issue is exacerbated by ads that fail to load, preventing users from earning VPN time.
I watched 12 ads and still didn't get the VPN time promised.
Connection Instability
The VPN frequently disconnects, causing interruptions in service and making it unreliable for continuous use. This instability is a significant pain point, as users expect a seamless connection once they have watched the required ads.
The VPN disconnects every 2-5 minutes, even after watching ads for connection time.
False Free Claims
The app is criticized for misleading users with the 'free' label, as many features are locked behind a paywall or require watching numerous ads. This bait-and-switch tactic damages trust and leads to user dissatisfaction.
It's not free; you either watch ads or pay to use it.
Slow Speeds
Users experience significantly reduced internet speeds when using the VPN, which affects their ability to stream or browse effectively. This performance issue contradicts the app's promise of 'lightning-fast speeds'.
The VPN slows my connection to a crawl, making it unusable.
Subscription Issues
There are numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to financial frustration and a negative perception of the app's billing practices.
I was charged for a subscription I didn't authorize and can't get a refund.
Inappropriate Ads
Some users report encountering inappropriate or adult-themed ads, which are not suitable for all audiences and detract from the app's professionalism.
The ads are not just suggestive; some are actual adult content.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Overload
Users are frustrated with the excessive number of ads required to gain VPN time, which disrupts the user experience and makes the app feel more like an ad platform than a VPN service. This issue is exacerbated by ads that fail to load, preventing users from earning VPN time.
Connection Instability
The VPN frequently disconnects, causing interruptions in service and making it unreliable for continuous use. This instability is a significant pain point, as users expect a seamless connection once they have watched the required ads.
False Free Claims
The app is criticized for misleading users with the 'free' label, as many features are locked behind a paywall or require watching numerous ads. This bait-and-switch tactic damages trust and leads to user dissatisfaction.
Slow Speeds
Users experience significantly reduced internet speeds when using the VPN, which affects their ability to stream or browse effectively. This performance issue contradicts the app's promise of 'lightning-fast speeds'.
Subscription Issues
There are numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to financial frustration and a negative perception of the app's billing practices.
Inappropriate Ads
Some users report encountering inappropriate or adult-themed ads, which are not suitable for all audiences and detract from the app's professionalism.

Quotes of the week

Hear from some of the most impactful users to drive changes

Sometimes it thinks network is 'blocked' despite my other device working fine. You have to watch ads but that takes a few min for 24 hours of VPN but I can’t complain about that because the service is free and it has an absurdly overpriced paid subscription. $10 per week for no ads and game servers is ABSOLUTELY not worth it.
someguythatlikestrains
Week of May 26th, 2025
The connection keeps going out. I really did like this one too but now it’s not letting use it without slowing down my phone.
DinerozWorld
Week of May 26th, 2025
I'm truly speechless. Despite having to watch ads for VPN time, this VPN is a one of a kind. It’s blitzing fast, keeps its word of giving you the actual VPN time you watched for, and has short, quick ads that don’t take up much time. Besides that, the only problem, or request, I have is that the VPN time still runs when you’re not connected.
Quack5926
Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Sometimes it thinks network is 'blocked' despite my other device working fine. You have to watch ads but that takes a few min for 24 hours of VPN but I can’t complain about that because the service is free and it has an absurdly overpriced paid subscription. $10 per week for no ads and game servers is ABSOLUTELY not worth it.
Candice Wu
App Store
The connection keeps going out. I really did like this one too but now it’s not letting use it without slowing down my phone.
Kelly Williams
Google Play
I'm truly speechless. Despite having to watch ads for VPN time, this VPN is a one of a kind. It’s blitzing fast, keeps its word of giving you the actual VPN time you watched for, and has short, quick ads that don’t take up much time. Besides that, the only problem, or request, I have is that the VPN time still runs when you’re not connected.
Koray Okumus
Google Play

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