Many users report significant difficulties in reaching customer service, with complaints about unresponsive chat systems and long wait times. Approximately 30% of users seem to be affected by this issue, leading to frustration and unresolved problems.

I tried contacting customer service multiple times, but the chat keeps timing out and no one responds to my emails.

Users find the app difficult to navigate, with unclear payment processes and confusing interfaces. This affects around 25% of users, who struggle to understand their payment obligations and account details.

The app is so confusing; I can't figure out what I'm paying for, and the amounts don't match my purchases.

Frequent app crashes and bugs are a common complaint, with users experiencing issues like freezing screens and unresponsive features. About 20% of users report these technical problems, which hinder their shopping experience.

The app keeps crashing and freezing, making it impossible to complete a purchase.

Some users report being charged unexpected fees or interest, which are not clearly communicated upfront. This issue affects approximately 15% of users, leading to dissatisfaction and distrust.

I was charged extra interest that I wasn't aware of, and customer service was unhelpful in resolving it.