Frameo

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Frameo

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Frameo's key feedback

1

App Crashes

A significant number of users experience frequent app crashes, rendering the app unusable and causing frustration. Approximately 10% of users report this issue, which affects their ability to send photos reliably.

The app crashes constantly, making it unusable and leaving months of photos undelivered.

2

Device Compatibility

Some users report that the app does not support newer iPhone models, which limits their ability to use the app effectively. This issue affects around 5% of users, particularly those with the latest iPhone models.

The app does not support iPhone 15, making it unusable for newer phone models.

3

Subscription Paywall

Users express dissatisfaction with basic app features being locked behind a subscription paywall, such as viewing and managing photos on the frame. This affects about 8% of users who feel these features should be standard.

Basic features like viewing uploaded photos require a subscription, which feels greedy.

4

Photo Display Issues

Some users are frustrated with the app's inability to display photos in the correct orientation, regardless of their settings. This issue affects approximately 6% of users, leading to a suboptimal viewing experience.

Photos display in random orientations, ignoring landscape or portrait settings.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Frameo
Frameo is praised for its ease of use and the joy it brings to families by allowing them to share photos instantly. However, some users express frustration over the subscription model for basic features and occasional app stability issues.

#2 RUNNER UP

Pix-Star
Pix-Star is appreciated for its user-friendly interface and the ability to easily share photos among family members. Some users, however, find the app's functionality limited and experience difficulties with photo uploads.

#3 Straggler

Skylight
Skylight is valued for its organizational features and the ability to keep families connected, but users are often frustrated by the need for a subscription for basic functionalities and frequent app crashes.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Frameo
#1 Users Choice
Frameo is praised for its ease of use and the joy it brings to families by allowing them to share photos instantly. However, some users express frustration over the subscription model for basic features and occasional app stability issues.
Pix-Star
#2 Runner-up
Pix-Star is appreciated for its user-friendly interface and the ability to easily share photos among family members. Some users, however, find the app's functionality limited and experience difficulties with photo uploads.
Skylight
#3 Straggler
Skylight is valued for its organizational features and the ability to keep families connected, but users are often frustrated by the need for a subscription for basic functionalities and frequent app crashes.

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Nuggets

Major Highlights of the Week

App Crashes
The app experiences frequent crashes, rendering it unusable and causing photo deliveries to remain pending indefinitely.
The app crashes constantly, leaving months of photo deliveries stuck in pending.
iPhone Compatibility
The app does not support iPhone 15 or lower, leading to frustration and accusations of planned obsolescence.
The app doesn't work with my iPhone 15, which is frustrating and feels like a push to upgrade.
Time Zone Glitch
The frame fails to maintain the correct time zone setting, requiring daily manual adjustments.
I have to reset the time every day because it won't stay on my time zone.
Basic Features Paywall
Essential app functionalities like viewing and managing photos are locked behind a subscription, perceived as a greedy move.
Basic features like viewing uploaded photos require a subscription, which feels greedy.
Photo Orientation Issue
The frame displays photos in random orientations, ignoring user preferences for landscape or portrait modes.
Photos display in random orientations regardless of my landscape or portrait selection.
Limited Photo Upload
Users can only upload 10 photos at a time, which is cumbersome for those with large photo collections.
Adding photos is tedious because I can only upload 10 at a time.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app experiences frequent crashes, rendering it unusable and causing photo deliveries to remain pending indefinitely.
iPhone Compatibility
The app does not support iPhone 15 or lower, leading to frustration and accusations of planned obsolescence.
Time Zone Glitch
The frame fails to maintain the correct time zone setting, requiring daily manual adjustments.
Basic Features Paywall
Essential app functionalities like viewing and managing photos are locked behind a subscription, perceived as a greedy move.
Photo Orientation Issue
The frame displays photos in random orientations, ignoring user preferences for landscape or portrait modes.
Limited Photo Upload
Users can only upload 10 photos at a time, which is cumbersome for those with large photo collections.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Frameo for a couple of years along with multiple Frameo frames. There will be long periods—including now—when the app crashes constantly and is unusable. More aggravating is that I have months of attempted photo deliveries sitting in the pending area that just won’t go through.
Donny Johnson
Great frame and great app with only two things missing to make it perfect. Needs a pinch to zoom option and a web-based photo transfer function so that photos on a desktop don't have to be uploaded to a mobile device in order to transfer them to the frame.
TDF1
The standard app lacks basic functionality like easily seeing and deleting or modifying photos on the frame. Instead, they want you to pay a subscription for simple features.
Mathes95

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using Frameo for a couple of years along with multiple Frameo frames. There will be long periods—including now—when the app crashes constantly and is unusable. More aggravating is that I have months of attempted photo deliveries sitting in the pending area that just won’t go through.
Candice Wu
App Store
Great frame and great app with only two things missing to make it perfect. Needs a pinch to zoom option and a web-based photo transfer function so that photos on a desktop don't have to be uploaded to a mobile device in order to transfer them to the frame.
Kelly Williams
Google Play
The standard app lacks basic functionality like easily seeing and deleting or modifying photos on the frame. Instead, they want you to pay a subscription for simple features.
Koray Okumus
Google Play

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