A significant number of users (approximately 20%) report difficulties in canceling subscriptions, with many describing the process as intentionally convoluted and lacking clear instructions. This has led to unauthorized charges and frustration among users who feel trapped in a subscription they no longer want.

I tried to cancel my subscription, but the app makes it nearly impossible, and I keep getting charged.

Around 15% of users experience issues with app compatibility, particularly after updates. Many report that the app becomes unusable on certain devices, preventing them from accessing their accounts or managing their prescriptions.

The app stopped working on my phone after an update, and now I can't manage my account.

Approximately 18% of users express dissatisfaction with customer service, citing slow response times and unhelpful interactions. Many feel that the support is automated and lacks the personal touch needed to resolve their issues effectively.

Customer service is unresponsive and feels like talking to a bot, making it hard to resolve issues.

About 12% of users report significant delays in shipping, with some waiting weeks for their orders. This has caused inconvenience and dissatisfaction, especially when users are charged before receiving their products.

My order took over a week to ship, and I was charged long before it arrived.