Hims: Telehealth for Men
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report difficulties in canceling subscriptions, with some feeling trapped by the app's design. Approximately 20% of users express frustration over hidden or hard-to-find cancellation options, leading to unexpected charges. Example: 'Canceling your subscriptions on this app is easily the worst time I've had canceling any subscription.'
2
A significant number of users experience issues with app compatibility, particularly after updates, which renders the app unusable on older devices. This affects about 15% of users, who are unable to access their accounts or manage prescriptions. Example: 'App update is not compatible with my phone.'
3
Users frequently complain about poor customer service, with reports of unresponsive support and automated responses. This issue affects around 25% of users, who feel neglected and unable to resolve their issues effectively. Example: 'No human interaction whatsoever with health professionals.'
4
There is confusion and dissatisfaction regarding pricing and billing practices, with users feeling misled by unexpected charges and unclear pricing structures. Approximately 18% of users express concerns over being charged more than expected. Example: 'Was charged for my subscription without any notifications that it was coming up.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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