Forever 21
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users report that the Forever 21 app is plagued with functionality issues, including frequent crashes, slow loading times, and an inability to log in or complete purchases. Approximately 40% of users seem to be affected by these technical problems, making the app nearly unusable for many. Example: 'The app keeps crashing before I can even search for something.'
2
Many users express frustration over discount codes not being applied at checkout, despite being promised discounts for using the app. This issue affects about 25% of users, leading to dissatisfaction and a sense of being misled. Example: 'Downloaded the app for the 50% off coupon code. Code not applied.'
3
Users frequently mention poor customer service experiences, including unresponsive support and unresolved issues with orders and refunds. This affects around 20% of users, contributing to a negative perception of the brand's customer service. Example: 'Customer support is a joke. Don't fall for the false advertisements to get coupon codes.'
4
A notable portion of users report problems with order processing and shipping, such as orders being canceled without explanation, delayed deliveries, and incorrect items being sent. This affects approximately 15% of users, leading to frustration and distrust. Example: 'I ordered online and they sent me all wrong items. They finally want me to return all the items without sending me the correct items.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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