Forever 21

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Forever 21

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Forever 21's key feedback

1

Delivery Delays

Many users experience significant delays in delivery times, with expedited shipping often not meeting promised timelines. Approximately 15% of users report this issue, leading to dissatisfaction with the shipping service.

2

Gift Card Issues

Customers are frustrated with the inability to use Forever 21 gift cards due to new ownership policies, affecting around 10% of users. This has led to negative perceptions of the brand's business practices.

3

Stock and Sorting Problems

Users find the app's stock information unreliable and sorting options inadequate, impacting about 12% of users. This makes it difficult to find desired items and leads to a frustrating shopping experience.

4

Discount Code Failures

Some users report issues with discount codes not applying correctly, affecting approximately 8% of users. This leads to confusion and dissatisfaction with the app's promotional features.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Forever 21
Forever 21 receives mixed feedback. While many users praise the store for its trendy and affordable fashion, and express sadness over its potential closure, others criticize the app for technical issues, poor customer service, and problems with orders and discounts.

#2 RUNNER UP

ASOS
ASOS is appreciated for its unique fashion offerings and easy returns, but faces criticism for poor customer service and inconsistent sizing. Users enjoy the variety and style but are frustrated by technical issues and delivery problems.

#3 Straggler

H&M
H&M is loved for its stylish and affordable clothing, with users praising the design and quality. However, the app is criticized for frequent technical glitches, poor customer service, and issues with order processing and delivery.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Forever 21
#1 Users Choice
Forever 21 receives mixed feedback. While many users praise the store for its trendy and affordable fashion, and express sadness over its potential closure, others criticize the app for technical issues, poor customer service, and problems with orders and discounts.
ASOS
#2 Runner-up
ASOS is appreciated for its unique fashion offerings and easy returns, but faces criticism for poor customer service and inconsistent sizing. Users enjoy the variety and style but are frustrated by technical issues and delivery problems.
H&M
#3 Straggler
H&M is loved for its stylish and affordable clothing, with users praising the design and quality. However, the app is criticized for frequent technical glitches, poor customer service, and issues with order processing and delivery.

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Nuggets

Major Highlights of the Week

Delivery Delays
Customers experience significant delays with expedited shipping options, undermining the app's promise of fast delivery. This inconsistency in delivery timelines erodes trust and satisfaction.
Gift Card Issues
The app does not accept Forever 21 gift cards, causing frustration among users who feel their money is wasted. This limitation negatively impacts customer loyalty and perceived value.
I can't use my $100 Forever 21 gift card on the app, which is ridiculous.
Payment Problems
Users face difficulties with payment processing, including unauthorized transactions and inability to use the app for payments. These issues create a barrier to purchase and diminish user confidence.
I found unauthorized transactions after trying to pay through the app.
Size and Stock Inaccuracy
The app frequently displays incorrect stock information, leading to user frustration when items appear available but are actually out of stock. This misrepresentation affects the shopping experience and conversion rates.
Items show as in stock but are actually unavailable when I try to purchase.
Discount Code Failures
Discount codes often fail to apply correctly, leaving users confused and dissatisfied with the app's promotional offers. This issue undermines promotional strategies and customer satisfaction.
The 20% discount code didn't apply even though it said it was active.
Sorting and Navigation Challenges
The app's sorting and navigation features are inadequate, forcing users to manually search through items without effective filters. This inefficiency detracts from the user experience and hinders product discovery.
There's no sort option, making it hard to find what I want.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Delivery Delays
Customers experience significant delays with expedited shipping options, undermining the app's promise of fast delivery. This inconsistency in delivery timelines erodes trust and satisfaction.
Gift Card Issues
The app does not accept Forever 21 gift cards, causing frustration among users who feel their money is wasted. This limitation negatively impacts customer loyalty and perceived value.
Payment Problems
Users face difficulties with payment processing, including unauthorized transactions and inability to use the app for payments. These issues create a barrier to purchase and diminish user confidence.
Size and Stock Inaccuracy
The app frequently displays incorrect stock information, leading to user frustration when items appear available but are actually out of stock. This misrepresentation affects the shopping experience and conversion rates.
Discount Code Failures
Discount codes often fail to apply correctly, leaving users confused and dissatisfied with the app's promotional offers. This issue undermines promotional strategies and customer satisfaction.
Sorting and Navigation Challenges
The app's sorting and navigation features are inadequate, forcing users to manually search through items without effective filters. This inefficiency detracts from the user experience and hinders product discovery.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's sorting and stock status are confusing. Items show as in stock but are actually out of stock, and the sorting options aren't clear. Also, the removal of free shipping over $50 is disappointing.
TappleApple
I tried to use a discount code, but it didn't apply any discount even though it said it was applied. This is confusing and frustrating as I shop online frequently and expect to see a price difference.
Kali4544
I paid extra for expedited shipping, but my order was delayed. Customer service was unhelpful, and this has been a recurring issue with their delivery practices.
Ashley :/

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's sorting and stock status are confusing. Items show as in stock but are actually out of stock, and the sorting options aren't clear. Also, the removal of free shipping over $50 is disappointing.
Candice Wu
App Store
I tried to use a discount code, but it didn't apply any discount even though it said it was applied. This is confusing and frustrating as I shop online frequently and expect to see a price difference.
Kelly Williams
Google Play
I paid extra for expedited shipping, but my order was delayed. Customer service was unhelpful, and this has been a recurring issue with their delivery practices.
Koray Okumus
Google Play

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