FordPass™

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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FordPass™

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FordPass™'s key feedback

1

Remote Start Failures

Many users report issues with the remote start feature, which often fails to initiate or requires multiple attempts. Approximately 20% of users seem to be affected by this problem, leading to frustration and decreased app reliability.

The app rarely starts my vehicle on the first try, making it almost useless.

2

UI and Navigation Issues

Users have expressed dissatisfaction with the app's user interface, particularly after updates that have made navigation cumbersome. Around 15% of users mention difficulties in accessing features due to poor layout and overlapping buttons.

The new update placed buttons over my phone's navigation, making the app nearly unusable.

3

Feature Removal Complaints

Several users are upset about the removal of previously available features, such as climate control and zone lighting. This affects about 10% of users who relied on these features for convenience and functionality.

The app used to have climate control options, but now they're gone, making remote start less useful.

4

Inconsistent Connectivity

Connectivity issues are a common complaint, with users experiencing frequent disconnections or inaccurate vehicle status updates. This affects approximately 18% of users, leading to a lack of trust in the app's reliability.

The app often shows my car in the wrong location or fails to update its status.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Toyota App
The Toyota App receives mixed feedback, with users appreciating its design and features like remote start and door locking, but many report frequent logouts, connectivity issues, and a lack of support for older models. Users express frustration with the app's reliability and the need for frequent re-logins.

#2 RUNNER UP

FordPass™
FordPass™ garners a wide range of feedback, with users praising its convenience and features like remote start and vehicle tracking. However, many users report issues with app stability, slow performance, and missing features after updates, leading to a mixed overall experience.

#3 Straggler

myChevrolet
The myChevrolet app is criticized for its unreliability, with users frequently experiencing connectivity issues and app crashes. While some users appreciate the app's features when they work, many are frustrated by the need for paid subscriptions to access basic functionalities like remote start.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Toyota App
#1 Users Choice
The Toyota App receives mixed feedback, with users appreciating its design and features like remote start and door locking, but many report frequent logouts, connectivity issues, and a lack of support for older models. Users express frustration with the app's reliability and the need for frequent re-logins.
FordPass™
#2 Runner-up
FordPass™ garners a wide range of feedback, with users praising its convenience and features like remote start and vehicle tracking. However, many users report issues with app stability, slow performance, and missing features after updates, leading to a mixed overall experience.
myChevrolet
#3 Straggler
The myChevrolet app is criticized for its unreliability, with users frequently experiencing connectivity issues and app crashes. While some users appreciate the app's features when they work, many are frustrated by the need for paid subscriptions to access basic functionalities like remote start.

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Nuggets

Major Highlights of the Week

Remote Start Failures
The remote start feature frequently fails to initiate, leaving users unable to start their vehicles remotely. This issue is exacerbated by the app's inability to communicate effectively with the vehicle, even when in close proximity.
The app rarely starts my car, even when I'm just 30 feet away.
UI/UX Design Issues
The app's user interface and experience have been criticized for being outdated and difficult to navigate, with essential features hidden or inaccessible. Users find the design changes have made the app less intuitive and more cumbersome to use.
The new update is ugly and looks like something from the 80's.
Climate Control Removal
The removal of climate control settings from the app has frustrated users, especially those in extreme weather conditions who relied on this feature for comfort. This change has significantly reduced the app's utility for remote vehicle management.
I can't adjust the temperature with my Android phone anymore, but my wife still can with her iPhone.
Inconsistent Connectivity
Users experience frequent connectivity issues, with the app failing to update vehicle status or execute commands reliably. This inconsistency undermines the app's core functionality and user trust.
The app often says my car is in the Atlantic Ocean near Ghana.
Feature Regression
Recent updates have removed previously available features like zone lighting and service record input, leading to user dissatisfaction. The loss of these features has diminished the app's value and utility.
Zone lighting and other features I used daily are now gone.
Battery Saver Mode
The app frequently disables remote features due to 'battery saver mode,' even after recent vehicle use, frustrating users who rely on these functions. This persistent issue affects multiple vehicle models and years.
Remote features are disabled to preserve battery, even after driving for 30 minutes.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Remote Start Failures
The remote start feature frequently fails to initiate, leaving users unable to start their vehicles remotely. This issue is exacerbated by the app's inability to communicate effectively with the vehicle, even when in close proximity.
UI/UX Design Issues
The app's user interface and experience have been criticized for being outdated and difficult to navigate, with essential features hidden or inaccessible. Users find the design changes have made the app less intuitive and more cumbersome to use.
Climate Control Removal
The removal of climate control settings from the app has frustrated users, especially those in extreme weather conditions who relied on this feature for comfort. This change has significantly reduced the app's utility for remote vehicle management.
Inconsistent Connectivity
Users experience frequent connectivity issues, with the app failing to update vehicle status or execute commands reliably. This inconsistency undermines the app's core functionality and user trust.
Feature Regression
Recent updates have removed previously available features like zone lighting and service record input, leading to user dissatisfaction. The loss of these features has diminished the app's value and utility.
Battery Saver Mode
The app frequently disables remote features due to 'battery saver mode,' even after recent vehicle use, frustrating users who rely on these functions. This persistent issue affects multiple vehicle models and years.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's remote start feature is unreliable, often failing to connect or start the vehicle, which is frustrating, especially in cold weather. It used to work well before the update. Please fix this issue.
On the banks of the Red Cedar
The recent update removed climate control settings for remote start, which was a crucial feature for me. Please bring it back as it was very useful, especially in extreme weather conditions.
A Google user
The app's new interface looks great, but the widget still doesn't work and just says 'Open App'. I've tried uninstalling and reinstalling, but the issue persists.
y.p_

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's remote start feature is unreliable, often failing to connect or start the vehicle, which is frustrating, especially in cold weather. It used to work well before the update. Please fix this issue.
Candice Wu
App Store
The recent update removed climate control settings for remote start, which was a crucial feature for me. Please bring it back as it was very useful, especially in extreme weather conditions.
Kelly Williams
Google Play
The app's new interface looks great, but the widget still doesn't work and just says 'Open App'. I've tried uninstalling and reinstalling, but the issue persists.
Koray Okumus
Google Play

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