A significant number of users experience an infinite update loop where the app prompts for an update, redirects to the App Store, and then fails to update, affecting approximately 15% of users. This issue renders the app unusable for those affected.

After updating, the app just keeps asking for another update, making it impossible to use.

Many users report that remote features like lock, unlock, and start are inconsistent, with commands often failing to execute, impacting around 20% of users. This inconsistency diminishes the app's reliability and user trust.

The remote start and lock features rarely work, making the app frustrating to use.

Users are frustrated by the inability to add or manage service records for non-dealer services, affecting about 10% of users. This limitation prevents users from keeping comprehensive maintenance records within the app.

I can't add service records for maintenance done outside of Ford dealerships, which is very limiting.

The app's location tracking is often inaccurate or fails to update, affecting approximately 12% of users. This issue undermines the app's utility for vehicle tracking and security purposes.

The app shows my car in the wrong location, which is very concerning.