FloSports: Watch Live Sports

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of FloSports: Watch Live Sports's key feedback

Technical Issues

Many users experience frequent technical issues such as buffering, freezing, and poor streaming quality, affecting approximately 60% of users. These issues disrupt the viewing experience, especially during live events.

The app constantly buffers and freezes, making it impossible to watch live sports.

High Cost

Users are frustrated with the high subscription cost, especially when combined with technical issues and ads. This affects about 40% of users who feel the service is not worth the price.

Paying $30 a month for a service that constantly buffers is not worth it.

Ad Interruptions

Despite being a paid service, users report frequent ad interruptions during live events, which is a major annoyance for about 50% of users.

It's frustrating to have ads interrupting the game I'm paying to watch.

Casting Problems

Users face difficulties casting content to their TVs, with the app often disconnecting or not working properly, affecting around 30% of users.

The app keeps disconnecting when I try to cast to my TV, making it hard to watch anything.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

ESPN

ESPN receives mixed feedback, with users appreciating its comprehensive sports coverage but criticizing the app for frequent crashes, lagging, and poor user interface. Many users are frustrated with blackout restrictions and the inability to watch certain games despite having a subscription.

#2 RUNNER UP

FloSports: Watch Live Sports

FloSports faces significant criticism for its high subscription costs, frequent technical issues, and misleading billing practices. Users report problems with streaming quality, excessive ads despite paying for the service, and difficulties in canceling subscriptions.

#3 Straggler

DAZN

DAZN is heavily criticized for its confusing cancellation process and unexpected charges, with many users feeling misled about subscription terms. Technical issues such as app crashes and streaming problems further frustrate users, despite the app's wide sports coverage.

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Nuggets

Major Highlights of the Week

Intrusive Ads

Users are frustrated with ads interrupting live sports events, even after paying for a subscription. This disrupts the viewing experience and diminishes the value of the service.

I love watching my team score a try in a tiny, silent window on the side while an ad plays over the majority of the screen.

Casting Issues

The app frequently fails to maintain a stable connection when casting to TVs, causing interruptions and requiring users to restart streams. This technical flaw undermines the app's promise of seamless streaming.

Casting to my TV constantly disconnects, making it impossible to watch a full game without interruptions.

Poor Video Quality

Subscribers are dissatisfied with the low video quality, including buffering and pixelation, which is unacceptable for a paid service. This affects the overall user experience and satisfaction.

Why am I paying for a subscription when your feed is grainy and looks like a bunch of pixels on my screen?

Technical Glitches

Frequent technical issues, such as streams freezing or crashing, are a major source of frustration for users. These glitches occur despite having strong internet connections, indicating app-side problems.

App crashed with 20 seconds to go in a 1-0 playoff game, and on restarting, it showed an ad.

Subscription Confusion

Users are misled by unclear subscription terms, expecting monthly billing but being charged annually upfront. This lack of transparency leads to dissatisfaction and distrust.

I thought I was signing up for a monthly subscription, but I was charged for a full year without warning.

Lack of Support

Customers report inadequate customer service, with difficulties in reaching support and resolving issues. This lack of effective support exacerbates user frustration with the app's technical problems.

App never works, and there's no customer service to help resolve the issues.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Intrusive Ads

Users are frustrated with ads interrupting live sports events, even after paying for a subscription. This disrupts the viewing experience and diminishes the value of the service.

Casting Issues

Poor Video Quality

Subscribers are dissatisfied with the low video quality, including buffering and pixelation, which is unacceptable for a paid service. This affects the overall user experience and satisfaction.

Technical Glitches

Subscription Confusion

Users are misled by unclear subscription terms, expecting monthly billing but being charged annually upfront. This lack of transparency leads to dissatisfaction and distrust.

Lack of Support

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly has technical issues, making it impossible to watch live streams without interruptions. For the price I'm paying, this is unacceptable. Please fix these issues!

InvestedFire7

The streaming quality is awful, with constant buffering and low resolution. It's frustrating to pay for a service that doesn't deliver on its promises.

DinosRuke

I subscribed to watch specific events, but the app is filled with ads even during live streams. It's disappointing to pay a premium and still have to deal with commercials.

Kaed Flores

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The quotes of the week

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The app constantly has technical issues, making it impossible to watch live streams without interruptions. For the price I'm paying, this is unacceptable. Please fix these issues!

Candice Wu

App Store

The streaming quality is awful, with constant buffering and low resolution. It's frustrating to pay for a service that doesn't deliver on its promises.

Kelly Williams

Google Play

I subscribed to watch specific events, but the app is filled with ads even during live streams. It's disappointing to pay a premium and still have to deal with commercials.

Koray Okumus

Google Play

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User Experience Report

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FloSports: Watch Live Sports

Top Insights This Week

Technical Issues

High Cost

Ad Interruptions

Casting Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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