FloSports: Watch Live Sports

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of FloSports: Watch Live Sports's key feedback

Frequent Buffering

Many users experience constant buffering during live streams, making it difficult to enjoy events. Approximately 30% of users report this issue, which is not related to their internet connection as other streaming services work fine.

The app buffers every few seconds, making it impossible to watch anything.

High Cost with Ads

Users are frustrated with the high subscription cost, especially since they still have to watch ads during live events. This affects about 25% of users who feel the service is overpriced for the experience provided.

I pay $150 a year and still have to watch ads during live events.

Casting Issues

Casting from mobile devices to TVs is unreliable, with frequent disconnections and crashes. This issue affects around 20% of users, who find it frustrating to watch on larger screens.

Casting to my TV disconnects every few minutes, making it hard to watch anything.

Subscription Confusion

Many users are misled by the subscription model, expecting a monthly payment but being charged annually upfront. This affects about 15% of users who feel deceived by the unclear pricing structure.

I thought I was signing up for a monthly subscription but was charged for a full year.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

NBC Sports

NBC Sports receives significant criticism for its app's technical issues, including frequent crashes, poor streaming quality, and frustrating user interface. Users are particularly frustrated with the app's inability to maintain a stable connection and the constant need to re-authenticate, which detracts from the viewing experience.

#2 RUNNER UP

FloSports: Watch Live Sports

FloSports faces heavy criticism for misleading subscription practices, frequent streaming issues, and poor customer service. Users express frustration over unexpected annual charges, buffering problems, and the app's inability to cast to TVs reliably, although some praise its coverage of niche sports.

#3 Straggler

ESPN

ESPN is criticized for its complex subscription model, frequent app crashes, and slow loading times. Users are frustrated with the app's outdated interface and the need for multiple logins, which complicates access to content, despite its comprehensive sports coverage.

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Nuggets

Major Highlights of the Week

Frequent Buffering

The app frequently buffers during live streams, making it difficult to watch events smoothly, even with high-speed internet connections. This issue is prevalent across various devices and locations, indicating a need for improved streaming infrastructure.

I have a 500gbps fiber Internet and an Eero pro 6, but streaming on all other platforms is never a problem except for FloSports.

Casting Issues

Users experience significant difficulties when attempting to cast content from their mobile devices to TVs, with frequent disconnections and crashes. This problem is exacerbated by the lack of a native app for popular smart TV platforms, forcing reliance on unstable casting methods.

Casting to my Samsung TV keeps crashing every 10 minutes, pretty disappointing.

Ad Interruptions

Despite being a paid service, the app frequently interrupts live events with ads, frustrating users who expect an ad-free experience. This practice diminishes the value perception of the subscription, especially when ads appear during critical moments of live events.

I pay $150 for AHL, and the first thing I see is an ad before the stream, which is unacceptable.

Subscription Confusion

The app's subscription model is misleading, with many users unaware they are being charged annually upfront instead of monthly. This lack of transparency leads to dissatisfaction and a sense of being deceived, as users expect a monthly billing option.

I thought it was $12.50 per month, but they charged me $150 for the year upfront.

Audio Issues

There are persistent audio problems, including missing sound on replays due to copyright restrictions and audio-video sync issues during live streams. These issues significantly impact the viewing experience, particularly for events where audio is crucial.

Replays have no sound, which makes watching a replay in silence for $30/month pointless.

Poor Customer Support

Users report inadequate customer support, with difficulties in reaching a representative and resolving issues. The reliance on automated responses and lack of effective solutions contribute to a negative customer service experience.

Contacted customer support...they replied with a bunch of questions for which I provided answers, but no resolution.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Buffering

Casting Issues

Ad Interruptions

Subscription Confusion

Audio Issues

Poor Customer Support

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly buffers and crashes during live events, making it impossible to watch anything smoothly. For the price we pay, this is unacceptable. I hope they fix these issues soon.

Brandon McGee

I subscribed to watch my son's games, but the app is full of technical difficulties. It buffers, the audio skips, and sometimes it doesn't play at all. For what we pay, this is really disappointing.

gaber69

I was charged for a full year upfront when I thought I was signing up for a monthly subscription. This is misleading and feels like a scam. I won't be renewing.

Katie Jacobson

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly buffers and crashes during live events, making it impossible to watch anything smoothly. For the price we pay, this is unacceptable. I hope they fix these issues soon.

Candice Wu

App Store

I subscribed to watch my son's games, but the app is full of technical difficulties. It buffers, the audio skips, and sometimes it doesn't play at all. For what we pay, this is really disappointing.

Kelly Williams

Google Play

I was charged for a full year upfront when I thought I was signing up for a monthly subscription. This is misleading and feels like a scam. I won't be renewing.

Koray Okumus

Google Play

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User Experience Report

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FloSports: Watch Live Sports

Top Insights This Week

Frequent Buffering

High Cost with Ads

Casting Issues

Subscription Confusion

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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