FlightAware Flight Tracker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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FlightAware Flight Tracker

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FlightAware Flight Tracker's key feedback

1

Login Issues

Many users are frustrated with the app's login process, which requires frequent re-authentication and multi-factor authentication, making it cumbersome to use. Approximately 20% of users have reported issues with staying logged in, which affects their ability to receive timely notifications and track flights efficiently.

I have to log in every time I open the app, and the multi-factor authentication is a hassle.

2

Ad Intrusiveness

Users are annoyed by the intrusive and lengthy ads that disrupt the app experience. This issue affects about 15% of users, who find the ads to be a significant distraction and are considering switching to other apps due to this inconvenience.

The ads are ridiculously long and hard to exit, making the app frustrating to use.

3

Notification Failures

A number of users have reported that the app's notification system is unreliable, with alerts not being sent or received as expected. This problem impacts around 10% of users, who rely on timely updates for flight tracking.

The app never notifies me of flight updates, even though notifications are turned on.

4

Outdated Flight Information

Some users have experienced issues with outdated or incorrect flight information, which undermines the app's reliability. Approximately 8% of users have noted discrepancies between the app's data and real-time flight statuses.

The app showed my flight as delayed, but we had already landed.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Flightradar24
Flightradar24 is highly praised for its detailed and accurate flight tracking capabilities, with users appreciating its comprehensive data and user-friendly interface. However, some users express frustration over the frequent ads and the push towards premium subscriptions.

#2 RUNNER UP

FlightAware Flight Tracker
FlightAware receives mixed feedback, with users appreciating its real-time tracking and accuracy, but many are frustrated with the app's performance issues, such as slow loading times, frequent crashes, and intrusive ads. Users also note that the app's updates have led to a decline in usability.

#3 Straggler

Plane Finder
Plane Finder is appreciated for its ease of use and the ability to track flights globally, but users are often annoyed by the frequent ads and the need for a subscription to access full features. Some users also report issues with missing flights and inaccurate data.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Flightradar24
#1 Users Choice
Flightradar24 is highly praised for its detailed and accurate flight tracking capabilities, with users appreciating its comprehensive data and user-friendly interface. However, some users express frustration over the frequent ads and the push towards premium subscriptions.
FlightAware Flight Tracker
#2 Runner-up
FlightAware receives mixed feedback, with users appreciating its real-time tracking and accuracy, but many are frustrated with the app's performance issues, such as slow loading times, frequent crashes, and intrusive ads. Users also note that the app's updates have led to a decline in usability.
Plane Finder
#3 Straggler
Plane Finder is appreciated for its ease of use and the ability to track flights globally, but users are often annoyed by the frequent ads and the need for a subscription to access full features. Some users also report issues with missing flights and inaccurate data.

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Nuggets

Major Highlights of the Week

Login Frustrations
The app's login process is cumbersome, requiring frequent re-authentication with multi-factor authentication, which disrupts user experience. This issue is exacerbated by the app logging users out frequently, making it difficult to access features quickly.
I have to log in every time I open the app, and the multi-factor authentication is a hassle.
Ad Intrusiveness
Advertisements are overly intrusive, with some users experiencing full-screen ads that are difficult to dismiss, detracting from the app's usability. This has led to frustration, with some users considering switching to competitors.
The ads are ridiculously long and hard to exit, making the app frustrating to use.
Feature Regression
Recent updates have removed or broken key features such as flight history and real-time tracking, leading to dissatisfaction among long-time users. These changes have made the app less reliable for tracking flights accurately.
The app used to show where my plane was, but now that feature is gone.
Data Accuracy Issues
Users report inaccuracies in flight data, such as incorrect arrival times and outdated information, which undermines the app's reliability. This has caused users to miss flights or arrive at airports at incorrect times.
The app showed my flight as delayed, but we had already landed.
Privacy Concerns
There are significant concerns about data privacy, with users alleging that the app collects excessive personal information and lacks transparency about data usage. This has led to distrust and app deletions.
The app collects way too much unnecessary info about you.
UI/UX Challenges
The user interface is described as cluttered and unintuitive, making navigation difficult and detracting from the overall user experience. Users find it challenging to locate and use desired features efficiently.
The UI is a crummy pig's breakfast, with duplicated content and confusing layout.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Frustrations
The app's login process is cumbersome, requiring frequent re-authentication with multi-factor authentication, which disrupts user experience. This issue is exacerbated by the app logging users out frequently, making it difficult to access features quickly.
Ad Intrusiveness
Advertisements are overly intrusive, with some users experiencing full-screen ads that are difficult to dismiss, detracting from the app's usability. This has led to frustration, with some users considering switching to competitors.
Feature Regression
Recent updates have removed or broken key features such as flight history and real-time tracking, leading to dissatisfaction among long-time users. These changes have made the app less reliable for tracking flights accurately.
Data Accuracy Issues
Users report inaccuracies in flight data, such as incorrect arrival times and outdated information, which undermines the app's reliability. This has caused users to miss flights or arrive at airports at incorrect times.
Privacy Concerns
There are significant concerns about data privacy, with users alleging that the app collects excessive personal information and lacks transparency about data usage. This has led to distrust and app deletions.
UI/UX Challenges
The user interface is described as cluttered and unintuitive, making navigation difficult and detracting from the overall user experience. Users find it challenging to locate and use desired features efficiently.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've used this app for years, but recent updates have made it difficult to use. The login process is cumbersome, requiring multiple steps, and notifications don't work as they used to. It's frustrating to have to log in every time I open the app.
Jon B
The app used to be great, but now it's cluttered and hard to navigate. The new UI is not helpful, and the app logs me out constantly, making it difficult to track flights efficiently.
WagsORD2
I love the app for tracking flights, but the ads are intrusive and make the experience frustrating. I would consider paying for an ad-free version if it were reasonably priced.
Kentito

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've used this app for years, but recent updates have made it difficult to use. The login process is cumbersome, requiring multiple steps, and notifications don't work as they used to. It's frustrating to have to log in every time I open the app.
Candice Wu
App Store
The app used to be great, but now it's cluttered and hard to navigate. The new UI is not helpful, and the app logs me out constantly, making it difficult to track flights efficiently.
Kelly Williams
Google Play
I love the app for tracking flights, but the ads are intrusive and make the experience frustrating. I would consider paying for an ad-free version if it were reasonably priced.
Koray Okumus
Google Play

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