FlightAware Flight Tracker

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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FlightAware Flight Tracker

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FlightAware Flight Tracker's key feedback

1

Login Issues

Users are experiencing difficulties with the login process, particularly due to the requirement of multiple authentication steps, which can be cumbersome and frustrating. Approximately 10% of users have reported this issue, leading to dissatisfaction and potential loss of app usage.

The app's login process is overly complicated with too many authentication steps, making it frustrating to access.

2

Subscription Bugs

Some users who have paid for subscriptions report encountering bugs that render the app ineffective, such as incorrect flight information, leading to dissatisfaction and subscription cancellations. This issue affects around 5% of users, particularly those who have opted for paid features.

Despite paying for a subscription, the app provided incorrect flight information, making it useless.

3

Ad Disruption

The presence of constantly updating ads causes the screen content to shift, making it difficult for users to view flight information smoothly. This issue affects about 3% of users, particularly those using the free version of the app.

The ads keep updating and cause the screen to jump, making it hard to read the flight details.

4

Text Alert Failures

Some users have reported that text message alerts are not functioning as expected, although push notifications work. This affects approximately 2% of users who rely on text alerts for flight updates.

Text message alerts for flight updates are not working, even though push notifications are fine.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FlightAware Flight Tracker
FlightAware receives mixed feedback. Users appreciate its accuracy and comprehensive flight tracking features, but some are frustrated with login issues and app glitches. The app's frequent ads and data privacy concerns also detract from the user experience.

#2 RUNNER UP

Flightradar24
Flightradar24 is highly praised for its detailed flight information and user-friendly interface. Users enjoy the app's accuracy and the ability to track flights globally, though some express concerns about the frequency of ads and data privacy issues.

#3 Straggler

Plane Finder
Plane Finder is well-regarded for its smooth performance and comprehensive flight tracking capabilities. Users appreciate its ease of use and detailed flight data, but some are disappointed by the need for a premium subscription to access historical data and the app's occasional failure to track certain flights.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
FlightAware Flight Tracker
#1 Users Choice
FlightAware receives mixed feedback. Users appreciate its accuracy and comprehensive flight tracking features, but some are frustrated with login issues and app glitches. The app's frequent ads and data privacy concerns also detract from the user experience.
Flightradar24
#2 Runner-up
Flightradar24 is highly praised for its detailed flight information and user-friendly interface. Users enjoy the app's accuracy and the ability to track flights globally, though some express concerns about the frequency of ads and data privacy issues.
Plane Finder
#3 Straggler
Plane Finder is well-regarded for its smooth performance and comprehensive flight tracking capabilities. Users appreciate its ease of use and detailed flight data, but some are disappointed by the need for a premium subscription to access historical data and the app's occasional failure to track certain flights.

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Nuggets

Major Highlights of the Week

Login Complexity
The app's login process has become overly complicated with multiple authentication steps, causing frustration and preventing users from accessing their accounts. This complexity undermines user experience and could lead to decreased engagement.
I have to go through several codes to log in, and even then, I'm not signed in!
Subscription Issues
Users are dissatisfied with the subscription service, citing bugs and irrelevant flight information that make the paid service feel worthless. This dissatisfaction leads to immediate cancellations and negative perceptions of the app's value.
Ad Disruption
Constantly updating ads cause the screen content to bounce, making it difficult for users to view flight information. This issue detracts from the app's usability and overall user experience.
The ads keep the screen content bouncing, making it hard to view.
Text Alert Failure
The text message alert feature is not functioning, although push notifications work, leading to user frustration as they rely on text alerts for updates. This failure impacts the app's reliability and user trust.
Text message alerts don't work, but push notifications do; what's going on?
Geographical Errors
The app incorrectly labels geographical locations, such as misnaming the Gulf of Mexico, which can confuse users and undermine the app's credibility. Accurate geographical data is crucial for maintaining user trust and app reliability.
The app incorrectly labels the Gulf of Mexico as the Gulf of America.
Small Airport Data Missing
Flights arriving or departing from smaller airports are not listed, affecting users who rely on this information for travel planning. This omission reduces the app's comprehensiveness and utility for a segment of users.
The app isn't listing flights for smaller airports since the last update.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Complexity
The app's login process has become overly complicated with multiple authentication steps, causing frustration and preventing users from accessing their accounts. This complexity undermines user experience and could lead to decreased engagement.
Subscription Issues
Users are dissatisfied with the subscription service, citing bugs and irrelevant flight information that make the paid service feel worthless. This dissatisfaction leads to immediate cancellations and negative perceptions of the app's value.
Ad Disruption
Constantly updating ads cause the screen content to bounce, making it difficult for users to view flight information. This issue detracts from the app's usability and overall user experience.
Text Alert Failure
The text message alert feature is not functioning, although push notifications work, leading to user frustration as they rely on text alerts for updates. This failure impacts the app's reliability and user trust.
Geographical Errors
The app incorrectly labels geographical locations, such as misnaming the Gulf of Mexico, which can confuse users and undermine the app's credibility. Accurate geographical data is crucial for maintaining user trust and app reliability.
Small Airport Data Missing
Flights arriving or departing from smaller airports are not listed, affecting users who rely on this information for travel planning. This omission reduces the app's comprehensiveness and utility for a segment of users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great and very useful, though the UI could use a refresh. I would love to see some Liquid Glass and round edges.
JFKblownaway
I got this and even paid for the subscription until I found out how buggy and useless it was. I plugged in a flight number, then searched by date, and it came up with completely unrelated flights. I wasted $9 and immediately canceled my subscription.
GAPas
This app is great! It has everything you could need to track a flight and all its necessary info. However, if they added live activities for free to get updates, this app would be the best of them all.
Marcusknows

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great and very useful, though the UI could use a refresh. I would love to see some Liquid Glass and round edges.
Candice Wu
App Store
I got this and even paid for the subscription until I found out how buggy and useless it was. I plugged in a flight number, then searched by date, and it came up with completely unrelated flights. I wasted $9 and immediately canceled my subscription.
Kelly Williams
Google Play
This app is great! It has everything you could need to track a flight and all its necessary info. However, if they added live activities for free to get updates, this app would be the best of them all.
Koray Okumus
Google Play

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