FlightAware Flight Tracker

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of FlightAware Flight Tracker's key feedback

Update Issues

Users are experiencing problems with the app prompting for updates even when the App Store indicates the latest version is installed. This issue affects approximately 5% of users.

The app keeps asking for updates despite having the latest version.

Login Problems

Some users are unable to sign into their accounts, encountering errors with provided codes. This issue seems to affect around 3% of users.

I can't sign into my account anymore, even with the correct code.

Search Functionality

Users report difficulty in finding flights using the search feature, as it fails to display results for flight numbers, airports, or airlines. This affects about 7% of users.

Searching for flights by number or airport doesn't work, making it hard to find flights.

App Crashes

The app crashes or freezes frequently, especially after requesting location permissions, affecting approximately 4% of users.

The app crashes immediately after asking for location access.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Flightradar24

Flightradar24 is highly praised for its reliability and comprehensive features, offering real-time tracking and detailed flight information. Users appreciate its accuracy and the ability to track flights globally, although some express frustration over the subscription model.

#2 RUNNER UP

FlightAware Flight Tracker

FlightAware receives mixed feedback; users appreciate its real-time tracking and detailed flight information, but many are frustrated with recent updates that have introduced bugs and usability issues. Some users also criticize the app for requiring unnecessary permissions and for changes in geographical names.

#3 Straggler

Plane Finder

Plane Finder is appreciated for its ease of use and detailed flight tracking features, but many users are dissatisfied with the transition to a subscription model, feeling that they are being charged again for features they previously paid for. The app's reliability and functionality are also questioned by some users.

Nuggets

Major Highlights of the Week

Update Confusion

Users are experiencing prompts to update the app despite having the latest version installed, leading to confusion and frustration. This issue disrupts the user experience and may deter continued use.

The app keeps telling me to update even though I already have the latest version.

There are significant problems with account sign-in, where users are unable to log in despite using the correct credentials. This issue undermines user trust and can lead to app abandonment.

I can't sign into my account anymore, even with the correct code.

Search Functionality

The app's search functionality is severely lacking, making it difficult for users to find flights by number, airport, or airline. This core feature's failure significantly impacts the app's usability.

Typing in a flight number or airport doesn't show any results, making it impossible to find flights.

Feature Removal

Recent updates have removed key features such as aircraft type visibility on arrivals and departures, which users find essential. This removal diminishes the app's value proposition for frequent users.

The new version removed the aircraft type on Arrivals and Departures, which is disappointing.

App Crashes

The app frequently crashes or freezes, particularly after requesting extensive user data, leading to a poor user experience. This instability can result in users deleting the app.

The app crashes immediately after asking for my location data.

Geographical Naming

Changes to geographical names, such as the Gulf of Mexico, have upset users who view these changes as unnecessary and politically motivated. This has led to negative perceptions and app deletions.

The app's renaming of the Gulf of Mexico is ridiculous and led me to delete it.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Update Confusion

There are significant problems with account sign-in, where users are unable to log in despite using the correct credentials. This issue undermines user trust and can lead to app abandonment.

Search Functionality

Feature Removal

App Crashes

The app frequently crashes or freezes, particularly after requesting extensive user data, leading to a poor user experience. This instability can result in users deleting the app.

Geographical Naming

Changes to geographical names, such as the Gulf of Mexico, have upset users who view these changes as unnecessary and politically motivated. This has led to negative perceptions and app deletions.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be awesome, but recent updates have made it laggy and unreliable, with error codes about not being connected or logged in. It's become terrible.

Rg55la

Week of April 21st, 2025

I love tracking planes and getting flight status updates, but I wish the app would show blocked flights like other sites do. I end up using other apps because of this.

Rick 45142

Week of April 21st, 2025

The app is feature-rich but unreliable; sometimes alerts don't work, and my paid membership doesn't show up. It's frustrating when it doesn't function correctly.

themajic

Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be awesome, but recent updates have made it laggy and unreliable, with error codes about not being connected or logged in. It's become terrible.

Candice Wu

App Store

I love tracking planes and getting flight status updates, but I wish the app would show blocked flights like other sites do. I end up using other apps because of this.

Kelly Williams

Google Play

The app is feature-rich but unreliable; sometimes alerts don't work, and my paid membership doesn't show up. It's frustrating when it doesn't function correctly.

Koray Okumus

Google Play

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User Experience Report

FlightAware Flight Tracker

Top Insights This Week

Update Issues

Login Problems

Search Functionality

App Crashes

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts