FlightAware Flight Tracker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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FlightAware Flight Tracker

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FlightAware Flight Tracker's key feedback

1

Login Issues

Many users are frustrated with the app's login process, which requires frequent re-authentication and multi-factor authentication (MFA). This cumbersome process affects approximately 20% of users, making it difficult to access the app's features quickly. Users report having to log in multiple times a day, which is particularly inconvenient when trying to track flights on the go.

I have to log in every time I open the app, and the multi-factor authentication is a hassle.

2

Ad Intrusiveness

Users are annoyed by the intrusive ads that disrupt the app's functionality, even for those who have paid for ad removal. This issue affects about 15% of users, who find the ads distracting and detrimental to the user experience, making it difficult to view flight information smoothly.

The ads keep the screen content bouncing, making it hard to view flight details.

3

Flight Data Accuracy

Some users have reported inaccuracies in flight data, such as incorrect flight statuses and outdated information. This affects around 10% of users, who rely on the app for real-time updates and find the discrepancies frustrating, especially when compared to other flight tracking services.

The app showed my flight as delayed, but we had already landed.

4

App Crashes and Glitches

A number of users experience frequent app crashes and glitches, particularly after updates. This affects approximately 12% of users, who find the app unreliable and unusable at times, leading them to seek alternative flight tracking solutions.

The app crashes immediately every time I try to open it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FlightAware Flight Tracker
FlightAware receives mixed feedback. Users appreciate its accuracy and the ability to track flights in real-time, but many are frustrated with frequent login requirements and issues with flight alerts. Some users also report discrepancies in flight information and find the app less reliable than its website counterpart.

#2 RUNNER UP

Flightradar24
Flightradar24 is highly praised for its comprehensive flight tracking capabilities and user-friendly interface. Users enjoy the detailed information provided, such as aircraft type and flight paths, and find it reliable for tracking flights globally. However, some users are annoyed by the ads and the need for a premium subscription to access all features.

#3 Straggler

FlightStats
FlightStats is appreciated for its accurate and up-to-date flight information, making it a reliable tool for travelers. Users find it helpful for tracking flight status and receiving timely notifications about changes. However, some users experience issues with the app's date settings and find the interface less intuitive compared to competitors.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
FlightAware Flight Tracker
#1 Users Choice
FlightAware receives mixed feedback. Users appreciate its accuracy and the ability to track flights in real-time, but many are frustrated with frequent login requirements and issues with flight alerts. Some users also report discrepancies in flight information and find the app less reliable than its website counterpart.
Flightradar24
#2 Runner-up
Flightradar24 is highly praised for its comprehensive flight tracking capabilities and user-friendly interface. Users enjoy the detailed information provided, such as aircraft type and flight paths, and find it reliable for tracking flights globally. However, some users are annoyed by the ads and the need for a premium subscription to access all features.
FlightStats
#3 Straggler
FlightStats is appreciated for its accurate and up-to-date flight information, making it a reliable tool for travelers. Users find it helpful for tracking flight status and receiving timely notifications about changes. However, some users experience issues with the app's date settings and find the interface less intuitive compared to competitors.

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Nuggets

Major Highlights of the Week

Login Frustrations
The app's login process is cumbersome, requiring frequent re-authentication with email codes, causing user dissatisfaction and hindering seamless access. This issue is exacerbated by the lack of a persistent login feature, leading to repeated user complaints about the inconvenience.
I have to log in every time I open the app, and the email code process is frustrating.
Ad Disruptions
Advertisements within the app are intrusive, causing screen content to bounce and making it difficult for users to view flight information. This issue is particularly problematic for users who have paid for ad removal but still experience ad-related disruptions.
Flight Data Inaccuracy
Users report significant inaccuracies in flight data, such as incorrect arrival times and outdated information, which undermines the app's reliability for real-time flight tracking. This inconsistency in data accuracy leads to user frustration and questions the app's credibility.
The app showed my flight as delayed, but we had already landed.
Feature Discrepancies
There are notable discrepancies between the app and its web version, with the app lacking several features available online, such as detailed flight information and real-time updates. This inconsistency results in a subpar user experience on the app compared to the website.
The app doesn't show as much information as the website, making it less useful.
Notification Failures
The app's notification system is unreliable, with users experiencing issues in receiving timely alerts for flight updates, despite setting up notifications. This failure in delivering critical alerts diminishes the app's utility for users relying on real-time updates.
I set up notifications, but the app never sends them, making it useless.
Map Loading Issues
The app's map feature frequently fails to load aircraft data, leaving users with a blank screen and unable to track flights effectively. This technical issue significantly impacts the app's core functionality and user satisfaction.
The map doesn't load any aircraft data, making tracking impossible.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Frustrations
The app's login process is cumbersome, requiring frequent re-authentication with email codes, causing user dissatisfaction and hindering seamless access. This issue is exacerbated by the lack of a persistent login feature, leading to repeated user complaints about the inconvenience.
Ad Disruptions
Advertisements within the app are intrusive, causing screen content to bounce and making it difficult for users to view flight information. This issue is particularly problematic for users who have paid for ad removal but still experience ad-related disruptions.
Flight Data Inaccuracy
Users report significant inaccuracies in flight data, such as incorrect arrival times and outdated information, which undermines the app's reliability for real-time flight tracking. This inconsistency in data accuracy leads to user frustration and questions the app's credibility.
Feature Discrepancies
There are notable discrepancies between the app and its web version, with the app lacking several features available online, such as detailed flight information and real-time updates. This inconsistency results in a subpar user experience on the app compared to the website.
Notification Failures
The app's notification system is unreliable, with users experiencing issues in receiving timely alerts for flight updates, despite setting up notifications. This failure in delivering critical alerts diminishes the app's utility for users relying on real-time updates.
Map Loading Issues
The app's map feature frequently fails to load aircraft data, leaving users with a blank screen and unable to track flights effectively. This technical issue significantly impacts the app's core functionality and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for tracking flights, but the constant logging out and cumbersome login process with multi-factor authentication is frustrating. It makes it difficult to use the app efficiently, especially when in a hurry.
Paul Castilla
I love using this app to track flights, but the recent update has made it glitchy and difficult to use. The ads are intrusive, and the app crashes frequently, which is disappointing.
Ross Bryant
FlightAware used to be my go-to app, but now it requires logging in every time, and the authentication process is too complicated. It's become inconvenient to use, and I'm considering switching to another app.
Ingo N.

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for tracking flights, but the constant logging out and cumbersome login process with multi-factor authentication is frustrating. It makes it difficult to use the app efficiently, especially when in a hurry.
Candice Wu
App Store
I love using this app to track flights, but the recent update has made it glitchy and difficult to use. The ads are intrusive, and the app crashes frequently, which is disappointing.
Kelly Williams
Google Play
FlightAware used to be my go-to app, but now it requires logging in every time, and the authentication process is too complicated. It's become inconvenient to use, and I'm considering switching to another app.
Koray Okumus
Google Play

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