Fliff - Social Sports Picks

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Fliff - Social Sports Picks

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Fliff - Social Sports Picks's key feedback

1

Casino Rigging Concerns

A significant number of users, approximately 30%, express concerns about the fairness of the casino games, describing them as rigged or manipulated to favor the house, leading to consistent losses. This perception of unfairness is a major deterrent for users engaging with the casino section of the app.

The casino games seem rigged, as I consistently lose big hands and only win when it's just my money back.

2

Withdrawal Delays

Around 20% of users report frustration with the lengthy withdrawal process, which can take up to 5 days or more. This delay in accessing funds is a significant inconvenience and causes dissatisfaction among users who expect quicker transactions.

The withdrawal process is frustratingly slow, taking up to 5 days, which is much longer than expected.

3

Locked Betting Options

Approximately 15% of users are frustrated by the locking of game lines and props well before events start, limiting their ability to place bets. This issue affects the user experience by restricting betting opportunities and causing dissatisfaction.

Game lines and props are locked too early, preventing me from placing bets even hours before the event.

4

Account Verification Issues

About 10% of users are concerned about the requirement to provide sensitive information like Social Security numbers for account verification, which they find intrusive and unnecessary. This requirement raises privacy concerns and deters some users from engaging fully with the app.

The app's demand for my Social Security number for verification is intrusive and unnecessary.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings
DraftKings receives high praise for its user-friendly interface, quick cashouts, and competitive odds. Users appreciate the app's smooth operation and the variety of promotions offered, although some express frustration with account restrictions after consistent wins.

#2 RUNNER UP

Fliff - Social Sports Picks
Fliff garners mixed feedback, with users enjoying its easy-to-use interface and promotional offers. However, there are significant complaints about withdrawal issues, perceived rigged games, and poor customer service, leading to accusations of unfair practices.

#3 Straggler

FanDuel
FanDuel is criticized for technical issues, such as app crashes and poor customer service, especially during peak times. Users express dissatisfaction with the handling of promotions and cashouts, leading many to consider switching to competitors.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings
#1 Users Choice
DraftKings receives high praise for its user-friendly interface, quick cashouts, and competitive odds. Users appreciate the app's smooth operation and the variety of promotions offered, although some express frustration with account restrictions after consistent wins.
Fliff - Social Sports Picks
#2 Runner-up
Fliff garners mixed feedback, with users enjoying its easy-to-use interface and promotional offers. However, there are significant complaints about withdrawal issues, perceived rigged games, and poor customer service, leading to accusations of unfair practices.
FanDuel
#3 Straggler
FanDuel is criticized for technical issues, such as app crashes and poor customer service, especially during peak times. Users express dissatisfaction with the handling of promotions and cashouts, leading many to consider switching to competitors.

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Nuggets

Major Highlights of the Week

Locked Game Lines
Fliff locks game lines and props well before events start, preventing users from placing bets on desired outcomes. This restriction is inconsistent with other sportsbooks and frustrates users who want to bet on specific players or events.
I tried to bet on JK Dobbins for 50+ rushing yards, but the line was locked for over 30 minutes.
Casino Rigging Concerns
Users express strong suspicion that the casino games are rigged, with outcomes heavily favoring the house. This perception of unfairness undermines trust and deters users from engaging with the casino section.
The dealer got 21 in 9 out of 10 blackjack games, which seems rigged.
Withdrawal Delays
The withdrawal process is perceived as excessively slow, taking up to 5+ days, which frustrates users accustomed to faster processing times. This delay in accessing funds diminishes user satisfaction and trust.
It takes 5+ days to process a withdrawal, which is much slower than offshore gambling sites.
XP Points Reduction
An internal error led to the inadvertent awarding of XP points, which were later removed without user consent, causing dissatisfaction. Users feel penalized for a company mistake, leading to negative perceptions of fairness.
Fliff reduced my XP points due to an internal error without notifying me.
Verification Frustrations
The requirement to provide a Social Security number for identity verification is seen as excessive and intrusive. This requirement raises privacy concerns and deters users from engaging with the app.
Requiring a Social Security number for withdrawals is ridiculous and invasive.
Live Betting Issues
Live betting features frequently crash, making it difficult for users to place bets and understand odds. This technical instability disrupts the betting experience and leads to user dissatisfaction.
The live betting crashes often, making it hard to place a bet and see the odds.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Locked Game Lines
Fliff locks game lines and props well before events start, preventing users from placing bets on desired outcomes. This restriction is inconsistent with other sportsbooks and frustrates users who want to bet on specific players or events.
Casino Rigging Concerns
Users express strong suspicion that the casino games are rigged, with outcomes heavily favoring the house. This perception of unfairness undermines trust and deters users from engaging with the casino section.
Withdrawal Delays
The withdrawal process is perceived as excessively slow, taking up to 5+ days, which frustrates users accustomed to faster processing times. This delay in accessing funds diminishes user satisfaction and trust.
XP Points Reduction
An internal error led to the inadvertent awarding of XP points, which were later removed without user consent, causing dissatisfaction. Users feel penalized for a company mistake, leading to negative perceptions of fairness.
Verification Frustrations
The requirement to provide a Social Security number for identity verification is seen as excessive and intrusive. This requirement raises privacy concerns and deters users from engaging with the app.
Live Betting Issues
Live betting features frequently crash, making it difficult for users to place bets and understand odds. This technical instability disrupts the betting experience and leads to user dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Fliff locks game lines and props well before events start, unlike other books. I've been trying to add a bet for over 30 minutes, please fix this.
skeezy813
The app's withdrawal process is too slow, taking 5+ days, which is frustrating compared to offshore gambling that processes in 24 hours.
Reasonable person:68
Fliff's casino section is glitchy on my phone, with the screen out of proportion, and needs fixing.
ZenchIsTaken

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The quotes of the week

Hear from some of the most impactful users to drive changes
Fliff locks game lines and props well before events start, unlike other books. I've been trying to add a bet for over 30 minutes, please fix this.
Candice Wu
App Store
The app's withdrawal process is too slow, taking 5+ days, which is frustrating compared to offshore gambling that processes in 24 hours.
Kelly Williams
Google Play
Fliff's casino section is glitchy on my phone, with the screen out of proportion, and needs fixing.
Koray Okumus
Google Play

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