A significant number of users find the app's interface cumbersome, with too many menus and screens required to perform simple tasks. Approximately 10% of users express frustration with the app's navigation compared to more streamlined competitors like Monzo.

The app is bogged down with too many menus, making simple tasks unnecessarily complicated.

Users are frustrated by the inability to copy and paste payee details, which increases the risk of errors when entering information manually. This issue affects around 5% of users who find it inconvenient and error-prone.

I can't copy and paste account numbers, which makes entering details manually prone to mistakes.

The app's activation process is overly complex, involving multiple steps and different types of passwords, which confuses users. About 5% of users report difficulties with activation, leading to negative experiences.

Activating the app is a nightmare with too many steps and different passwords to remember.

Some users are annoyed by frequent advertisements and special offers from other retailers when logging into the app, which they find intrusive. This issue affects approximately 3% of users who expect a more focused banking experience.

I didn't sign up for ads; this is supposed to be a banking app, not a platform for special offers.