Findmykids: Family Tracker

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Findmykids: Family Tracker's key feedback

Subscription Confusion

Some users are confused about the subscription model, particularly regarding the transition from the free trial to a paid subscription. Approximately 5% of users express dissatisfaction with unexpected charges after the trial period.

I was charged after the 7-day free trial, and Apple refused to refund me.

Subscription Cost

A few users feel that the subscription cost is high and would appreciate more flexible pricing options. Around 3% of users suggest offering customizable subscription packages to better suit different needs.

The app is great, but it would be better with more affordable subscription options.

Trial Misunderstanding

There is a misunderstanding among some users regarding the free trial, leading to unexpected charges. About 2% of users report feeling misled by the trial offer.

I felt scammed into paying for the app after the free trial period.

Refund Issues

A small number of users experience difficulties obtaining refunds through Apple after being charged unexpectedly. Approximately 1% of users express frustration with the refund process.

Apple refused to refund me after I was charged for the app.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Findmykids: Family Tracker

Findmykids is praised for its reliability and comprehensive features like GPS tracking, loud signal, and family chat, which provide peace of mind to parents. However, some users express dissatisfaction with the subscription model and occasional inaccuracies in location tracking.

#2 RUNNER UP

Life360

Life360 is highly regarded for its user-friendly interface and accurate location tracking, making it a favorite among families. Users appreciate the additional safety features, although some have concerns about privacy and data sharing.

#3 Straggler

Family Locator by ZoeMob

Family Locator by ZoeMob receives positive feedback for its ease of use and effective location tracking. Users find it helpful for keeping track of family members, but some mention issues with app stability and occasional glitches.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are confused about the 7-day free trial and subsequent charges, leading to unexpected payments and difficulties obtaining refunds through Apple. This creates a perception of the app being a scam.

I was scammed into paying for the app that said 7 days free trial! The app says let Apple refund, Apple refuses!

Limited Subscription Options

There is a demand for more flexible and economical subscription packages, including the ability to customize plans to better suit individual needs. This could increase accessibility and appeal to a broader range of parents.

The app could offer more economical subscription packages or the ability to create your own subscription plan.

Non-Child Use Cases

The app is being used for non-traditional purposes, such as tracking elderly family members with Alzheimer's, indicating a potential market expansion opportunity. This suggests the app's features are versatile beyond child safety.

I use it not for a child but for an elderly person with Alzheimer's.

Refund Process Issues

Users experience challenges with the refund process, particularly when directed to Apple for resolution, which can lead to dissatisfaction and negative perceptions of customer support.

The app says let Apple refund, Apple refuses!

High Subscription Cost

Some users feel the subscription cost is high, which may deter potential customers from fully utilizing the app's features. Offering more affordable options could enhance user retention and satisfaction.

Don't regret spending money on activating new features.

Privacy Concerns

Despite assurances, there may be underlying concerns about data privacy and security, especially given the app's access requirements. Addressing these concerns transparently could improve trust and user confidence.

We care about your privacy and the security of your data.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Limited Subscription Options

Non-Child Use Cases

Refund Process Issues

Users experience challenges with the refund process, particularly when directed to Apple for resolution, which can lead to dissatisfaction and negative perceptions of customer support.

High Subscription Cost

Privacy Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

The app provides a great sense of security by allowing me to track my child's location, but I wish there were more affordable subscription options.

Τινεlla

I was scammed into paying for the app that said 7 days free trial! The app says let Apple refund, Apple refuses! Do not download it’s a scam!

suergirlatk

Very good and useful app! It’s worth the money, especially with the sound feature to hear the surroundings and precise location tracking.

Irinutza12

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app provides a great sense of security by allowing me to track my child's location, but I wish there were more affordable subscription options.

Candice Wu

App Store

I was scammed into paying for the app that said 7 days free trial! The app says let Apple refund, Apple refuses! Do not download it’s a scam!

Kelly Williams

Google Play

Very good and useful app! It’s worth the money, especially with the sound feature to hear the surroundings and precise location tracking.

Koray Okumus

Google Play

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User Experience Report

Report Date

Findmykids: Family Tracker

Top Insights This Week

Subscription Confusion

Subscription Cost

Trial Misunderstanding

Refund Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts