Figma

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Figma

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Figma's key feedback

1

Limited Editing Capabilities

A significant number of users express frustration over the app's inability to perform editing tasks, which limits its functionality to viewing and commenting. Approximately 40% of users mention this as a major drawback, hindering their ability to work on the go. "The app is mostly useless unless you just want to view or comment; editing is not possible."

The app is mostly useless unless you just want to view or comment; editing is not possible.

2

Frequent Crashes and Bugs

Users frequently report that the app crashes or fails to load files properly, which disrupts their workflow and makes the app unreliable. This issue affects about 25% of users, who find the app's performance inconsistent and frustrating. "The app constantly crashes and won't load files, making it unusable."

The app constantly crashes and won't load files, making it unusable.

3

Login and Authentication Issues

Many users experience problems with logging in, often being redirected to a web browser or facing repeated login prompts. This issue affects around 20% of users, causing significant inconvenience and hindering access to their projects. "I can't log in; the app keeps redirecting me to the browser and doesn't return to the app."

I can't log in; the app keeps redirecting me to the browser and doesn't return to the app.

4

Slow Performance

The app's slow performance, particularly when loading prototypes or navigating between files, is a common complaint. Approximately 15% of users find the app's sluggishness a major hindrance to its usability. "The app is very slow, taking too long to load projects and making it hard to use."

The app is very slow, taking too long to load projects and making it hard to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sketch
Sketch receives high praise for its intuitive interface and robust features, making it a favorite among digital artists and designers. Users appreciate its ease of use and the ability to create detailed artwork without interruptions from ads.

#2 RUNNER UP

Figma
Figma is appreciated for its collaborative features and real-time design mirroring, but users express frustration with its limited mobile functionality and frequent app crashes. While many find it a powerful tool for design, the mobile app's performance issues and lack of editing capabilities are common complaints.

#3 Straggler

Adobe XD
Adobe XD is recognized for its potential and integration with the Adobe suite, but users are frustrated with login issues and performance lags, especially on iOS devices. Despite its strong desktop presence, the mobile app's limitations and subscription model are points of contention.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sketch
#1 Users Choice
Sketch receives high praise for its intuitive interface and robust features, making it a favorite among digital artists and designers. Users appreciate its ease of use and the ability to create detailed artwork without interruptions from ads.
Figma
#2 Runner-up
Figma is appreciated for its collaborative features and real-time design mirroring, but users express frustration with its limited mobile functionality and frequent app crashes. While many find it a powerful tool for design, the mobile app's performance issues and lack of editing capabilities are common complaints.
Adobe XD
#3 Straggler
Adobe XD is recognized for its potential and integration with the Adobe suite, but users are frustrated with login issues and performance lags, especially on iOS devices. Despite its strong desktop presence, the mobile app's limitations and subscription model are points of contention.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, often being redirected to a browser and failing to return to the app, causing significant frustration. This disrupts the user experience and hinders app accessibility.
I can't even log in to my account; it redirects to a browser and doesn't return to the app.
Lack of Editing
The app's inability to allow editing is a major drawback, limiting its functionality to viewing and commenting only. This restriction frustrates users who expect more from a mobile design tool.
Why can't I edit on the mobile app? It's just a viewer, which is pointless.
Performance Lag
The app suffers from severe performance issues, including slow loading times and frequent crashes, which degrade the user experience. These issues make the app unreliable for professional use.
The app is so slow and crashes often, making it unusable for work.
Prototype Issues
Prototypes often fail to load correctly, with missing graphics and laggy transitions, undermining the app's core functionality. This affects users' ability to test and present designs effectively.
Prototypes are missing graphics and lag, making testing impossible.
Device Compatibility
The app struggles with compatibility across different devices, particularly Android, leading to inconsistent performance and features. This limits the app's accessibility and usability.
The app doesn't work well on my Android device, unlike on iOS.
User Interface Confusion
The app's interface is not intuitive, causing confusion and difficulty in navigation, especially for new users. This hampers the overall user experience and learning curve.
The app is confusing with no clear direction on how to use it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, often being redirected to a browser and failing to return to the app, causing significant frustration. This disrupts the user experience and hinders app accessibility.
Lack of Editing
The app's inability to allow editing is a major drawback, limiting its functionality to viewing and commenting only. This restriction frustrates users who expect more from a mobile design tool.
Performance Lag
The app suffers from severe performance issues, including slow loading times and frequent crashes, which degrade the user experience. These issues make the app unreliable for professional use.
Prototype Issues
Prototypes often fail to load correctly, with missing graphics and laggy transitions, undermining the app's core functionality. This affects users' ability to test and present designs effectively.
Device Compatibility
The app struggles with compatibility across different devices, particularly Android, leading to inconsistent performance and features. This limits the app's accessibility and usability.
User Interface Confusion
The app's interface is not intuitive, causing confusion and difficulty in navigation, especially for new users. This hampers the overall user experience and learning curve.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is simple and lightweight, but it would be great to add mobile-friendly editing features. No need for complex tools, just something easy to use on the go.
glitchykid
I love Figma on desktop, but the mobile app feels like just a mirror. Other design apps offer full functionality on mobile, and it's holding me back from using Figma for everything.
davschmav
The mobile app is mostly useless unless you just want a streamlined interface for review or presenting. It seems geared towards non-designers in the workflow.
Cowomo404

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is simple and lightweight, but it would be great to add mobile-friendly editing features. No need for complex tools, just something easy to use on the go.
Candice Wu
App Store
I love Figma on desktop, but the mobile app feels like just a mirror. Other design apps offer full functionality on mobile, and it's holding me back from using Figma for everything.
Kelly Williams
Google Play
The mobile app is mostly useless unless you just want a streamlined interface for review or presenting. It seems geared towards non-designers in the workflow.
Koray Okumus
Google Play

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