Feeld: Open-Minded Dating App

User Experience Report

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Feeld: Open-Minded Dating App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Feeld: Open-Minded Dating App's key feedback

1

Glitchy Experience

A significant number of users, approximately 60%, report that the app is plagued with glitches and bugs, making it nearly unusable. Users experience frequent crashes, slow loading times, and issues with basic functionalities like messaging and profile updates.

2

Poor Customer Support

Around 40% of users express frustration with the lack of responsive customer support. Many report that their issues remain unresolved for weeks, and they receive no meaningful assistance from the support team.

3

Subscription Issues

Approximately 50% of users who pay for the Majestic membership report not receiving the promised features. They feel scammed as the app fails to activate their subscription benefits, and they struggle to get refunds.

4

Hidden Likes

About 45% of users are frustrated that the app hides likes behind a paywall, making it difficult to connect with others unless they pay for a subscription. This practice is seen as a manipulative tactic to force users to spend money.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

OkCupid
Users appreciate OkCupid for its diverse user base and the ability to connect with people who share similar interests. However, many users express frustration with fake profiles and the app's push for paid features, which can detract from the overall experience.

#2 RUNNER UP

Feeld: Open-Minded Dating App
Feeld is praised for its inclusive approach and unique concept catering to open-minded individuals. However, users frequently report technical issues, such as glitches and login problems, which hinder the app's usability and lead to dissatisfaction.

#3 Straggler

Tinder
Tinder is popular for its large user base and straightforward swiping mechanism, making it easy to connect with others. Despite this, users often criticize the app for its prevalence of fake profiles and the necessity to pay for features that enhance the dating experience.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
OkCupid
#1 Users Choice
Users appreciate OkCupid for its diverse user base and the ability to connect with people who share similar interests. However, many users express frustration with fake profiles and the app's push for paid features, which can detract from the overall experience.
Feeld: Open-Minded Dating App
#2 Runner-up
Feeld is praised for its inclusive approach and unique concept catering to open-minded individuals. However, users frequently report technical issues, such as glitches and login problems, which hinder the app's usability and lead to dissatisfaction.
Tinder
#3 Straggler
Tinder is popular for its large user base and straightforward swiping mechanism, making it easy to connect with others. Despite this, users often criticize the app for its prevalence of fake profiles and the necessity to pay for features that enhance the dating experience.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users experience problems with the Majestic subscription not activating or providing promised features, leading to frustration and perceptions of a scam. This issue undermines trust and satisfaction, potentially affecting retention and revenue.
Glitchy Interface
The app is plagued with glitches, including frequent crashes, unresponsive buttons, and incorrect profile actions, which severely degrade the user experience. These technical issues hinder user engagement and satisfaction, necessitating urgent technical improvements.
The app is so glitchy, it keeps crashing and error messages pop up.
Poor Customer Support
Users report a lack of effective customer support, with slow or no responses to issues, leaving them feeling undervalued and ignored. This lack of support can lead to increased churn and negative word-of-mouth.
I reached out to support multiple times with zero response.
Algorithm Manipulation
The app's algorithm appears to manipulate user visibility and interactions, such as hiding likes behind paywalls, which frustrates users and feels exploitative. This practice can damage user trust and deter potential subscribers.
They hide the people who like your profile until you buy Majestic.
Location Inaccuracy
Users experience issues with inaccurate location settings, leading to mismatches and irrelevant profiles, which diminishes the app's effectiveness. Accurate location services are crucial for user satisfaction and successful matches.
I'm in Brisbane, matched with a person who was supposedly 18kms away, but they were in Darwin.
Account Bans
Users face unexpected account bans without clear reasons or warnings, causing confusion and dissatisfaction. This issue can lead to loss of users and negative perceptions of the app's fairness and reliability.
I was banned without any explanation and support hasn't responded.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users experience problems with the Majestic subscription not activating or providing promised features, leading to frustration and perceptions of a scam. This issue undermines trust and satisfaction, potentially affecting retention and revenue.
Glitchy Interface
The app is plagued with glitches, including frequent crashes, unresponsive buttons, and incorrect profile actions, which severely degrade the user experience. These technical issues hinder user engagement and satisfaction, necessitating urgent technical improvements.
Poor Customer Support
Users report a lack of effective customer support, with slow or no responses to issues, leaving them feeling undervalued and ignored. This lack of support can lead to increased churn and negative word-of-mouth.
Algorithm Manipulation
The app's algorithm appears to manipulate user visibility and interactions, such as hiding likes behind paywalls, which frustrates users and feels exploitative. This practice can damage user trust and deter potential subscribers.
Location Inaccuracy
Users experience issues with inaccurate location settings, leading to mismatches and irrelevant profiles, which diminishes the app's effectiveness. Accurate location services are crucial for user satisfaction and successful matches.
Account Bans
Users face unexpected account bans without clear reasons or warnings, causing confusion and dissatisfaction. This issue can lead to loss of users and negative perceptions of the app's fairness and reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly glitchy and slow, making it almost unusable. Messages often don't load, and the app frequently crashes, which is frustrating for a paid service.
A Google user
I paid for the Majestic membership, but the app didn't update to give me the benefits. Customer service is unresponsive, and I'm still being charged for a service I can't use.
EmiSchw
The app's algorithm seems designed to make you pay for matches. You get likes but can't see them unless you pay, and even then, the app is full of fake profiles.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly glitchy and slow, making it almost unusable. Messages often don't load, and the app frequently crashes, which is frustrating for a paid service.
Candice Wu
App Store
I paid for the Majestic membership, but the app didn't update to give me the benefits. Customer service is unresponsive, and I'm still being charged for a service I can't use.
Kelly Williams
Google Play
The app's algorithm seems designed to make you pay for matches. You get likes but can't see them unless you pay, and even then, the app is full of fake profiles.
Koray Okumus
Google Play

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