FanDuel Sports Network

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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FanDuel Sports Network

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FanDuel Sports Network's key feedback

1

Login Issues

Many users experience persistent login issues, particularly when trying to connect with their TV provider, affecting approximately 30% of users. This problem often requires users to repeatedly sign in, which is frustrating and time-consuming.

Every time I open the app, I have to re-sign in and reconnect with my TV provider.

2

Playback Problems

Playback controls are unreliable, with users reporting issues like games restarting from the beginning and inability to pause or rewind, impacting about 25% of users. This disrupts the viewing experience, especially for those watching games on delay.

The app constantly starts the game over from the beginning, and I can't resume from where I left off.

3

Audio-Video Sync

There are frequent audio-video synchronization issues, where the audio does not match the video, affecting around 20% of users. This issue detracts from the overall viewing experience and can be particularly jarring during live events.

The audio doesn't follow the video, making it hard to enjoy the game.

4

Annoying Advertisements

Users are frustrated with repetitive and intrusive advertisements, especially during commercial breaks, which affects about 15% of users. This annoyance is significant enough that some users consider canceling their subscriptions.

The repetitive crowd noise during commercial breaks is so annoying that I'm considering canceling my subscription.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ESPN
ESPN receives significant criticism for its app's frequent crashes, ad-heavy experience, and perceived greed, particularly in relation to its dealings with YouTube TV. Users express frustration over the app's unreliability and the company's focus on profit over user experience.

#2 RUNNER UP

Yahoo Sports
Yahoo Sports is criticized for its confusing new user interface and frequent app crashes. Users are frustrated with the app's slow updates and the removal of features they previously enjoyed, leading many to consider switching to other sports apps.

#3 Straggler

FanDuel Sports Network
FanDuel Sports Network faces harsh criticism for its app's poor functionality, frequent crashes, and issues with TV provider logins. Users are frustrated with the high subscription costs, lack of customer support, and the app's inability to deliver a seamless streaming experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ESPN
#1 Users Choice
ESPN receives significant criticism for its app's frequent crashes, ad-heavy experience, and perceived greed, particularly in relation to its dealings with YouTube TV. Users express frustration over the app's unreliability and the company's focus on profit over user experience.
Yahoo Sports
#2 Runner-up
Yahoo Sports is criticized for its confusing new user interface and frequent app crashes. Users are frustrated with the app's slow updates and the removal of features they previously enjoyed, leading many to consider switching to other sports apps.
FanDuel Sports Network
#3 Straggler
FanDuel Sports Network faces harsh criticism for its app's poor functionality, frequent crashes, and issues with TV provider logins. Users are frustrated with the high subscription costs, lack of customer support, and the app's inability to deliver a seamless streaming experience.

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Nuggets

Major Highlights of the Week

Apple TV Integration
The app fails to integrate with Apple TV, causing users to be redirected to other platforms like ESPN. This lack of proper integration disrupts the user experience and diminishes the app's utility.
The app doesn't integrate with Apple TV, so games open in ESPN instead.
Repetitive Noise Annoyance
The repetitive crowd noise during commercial breaks is highly irritating, leading users to consider canceling their subscriptions. This audio issue significantly detracts from the overall viewing experience.
The crowd noises during ad breaks are so annoying that I'm considering canceling my subscription.
Login and TV Provider Issues
Users face persistent issues with logging in and connecting to their TV providers, often being asked to re-sign in or encountering errors. This creates a frustrating barrier to accessing content, undermining the app's core functionality.
I have to re-sign in every time, and TV providers often don't show up for login.
Playback Control Deficiencies
The app lacks essential playback controls like pause, rewind, and fast forward, preventing users from managing their viewing experience effectively. This absence of basic features is a significant drawback compared to other streaming platforms.
The app needs pause, rewind, and fast forward functions to catch up on games.
Audio-Video Sync Issues
There are frequent audio-video synchronization problems, with audio often leading the video by several minutes. This technical flaw disrupts the viewing experience and diminishes the app's reliability.
The audio is ahead of the video by two minutes, making it hard to follow the game.
High Cost and Limited Access
The app's high subscription cost is not justified by its limited functionality and access issues, especially when compared to other sports streaming services. Users feel exploited by the pricing model, which lacks flexibility and value.
Paying $20/month for limited access is unreasonable compared to ESPN's $10/month for all sports.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Apple TV Integration
The app fails to integrate with Apple TV, causing users to be redirected to other platforms like ESPN. This lack of proper integration disrupts the user experience and diminishes the app's utility.
Repetitive Noise Annoyance
The repetitive crowd noise during commercial breaks is highly irritating, leading users to consider canceling their subscriptions. This audio issue significantly detracts from the overall viewing experience.
Login and TV Provider Issues
Users face persistent issues with logging in and connecting to their TV providers, often being asked to re-sign in or encountering errors. This creates a frustrating barrier to accessing content, undermining the app's core functionality.
Playback Control Deficiencies
The app lacks essential playback controls like pause, rewind, and fast forward, preventing users from managing their viewing experience effectively. This absence of basic features is a significant drawback compared to other streaming platforms.
Audio-Video Sync Issues
There are frequent audio-video synchronization problems, with audio often leading the video by several minutes. This technical flaw disrupts the viewing experience and diminishes the app's reliability.
High Cost and Limited Access
The app's high subscription cost is not justified by its limited functionality and access issues, especially when compared to other sports streaming services. Users feel exploited by the pricing model, which lacks flexibility and value.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly crashes and freezes, making it impossible to watch games without repeatedly uninstalling and reinstalling. It's incredibly frustrating and not worth the hassle.
faymusrighter
The app doesn't allow me to pick up where I left off if I pause a game, and I have to wait for a re-air to catch up. Customer support was unhelpful, making the experience even worse.
SupermanCK38
The app's casting performance is terrible, with frequent lags and disconnections from Chromecast. It's frustrating to pay so much for a service that doesn't work properly.
BeardedLaity

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app constantly crashes and freezes, making it impossible to watch games without repeatedly uninstalling and reinstalling. It's incredibly frustrating and not worth the hassle.
Candice Wu
App Store
The app doesn't allow me to pick up where I left off if I pause a game, and I have to wait for a re-air to catch up. Customer support was unhelpful, making the experience even worse.
Kelly Williams
Google Play
The app's casting performance is terrible, with frequent lags and disconnections from Chromecast. It's frustrating to pay so much for a service that doesn't work properly.
Koray Okumus
Google Play

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