FanDuel Sports Network

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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FanDuel Sports Network

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FanDuel Sports Network's key feedback

1

Streaming Instability

Many users report frequent app crashes, buffering, and freezing during live streams, making it difficult to watch games smoothly. Approximately 60% of users seem to be affected by these issues, leading to a frustrating viewing experience. Example: 'The app crashes all the time and freezes at critical points of a game.'

The app crashes all the time and freezes at critical points of a game.

2

Casting Issues

Users experience significant problems with casting the app to TVs, with the cast button often being unresponsive or greyed out. This affects about 40% of users, who are unable to watch games on larger screens as intended. Example: 'Casting to a TV is broken, not buggy, completely broken.'

Casting to a TV is broken, not buggy, completely broken.

3

Video Quality Problems

The app frequently delivers poor video quality, with streams being blurry or pixelated, especially on tablets. This issue affects around 50% of users, detracting from the overall viewing experience. Example: 'Streaming live games has a blurry picture, making it unwatchable.'

Streaming live games has a blurry picture, making it unwatchable.

4

Login and Authentication Frustrations

Users are often required to repeatedly log in or re-authenticate with their TV provider, which is a cumbersome process. This issue affects approximately 30% of users, leading to dissatisfaction with the app's usability. Example: 'Constantly having to log out of my cable subscriber and logging back in to get my app to work.'

Constantly having to log out of my cable subscriber and logging back in to get my app to work.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Yahoo Sports
Yahoo Sports receives high praise for its user-friendly interface and the ability to watch live games for free, making it a favorite among users. Many appreciate its comprehensive coverage and timely updates, although some users report occasional glitches and slow loading times.

#2 RUNNER UP

Bleacher Report
Bleacher Report is appreciated for its up-to-date sports news and personalized content, but recent updates have frustrated users due to navigation issues and frequent crashes. Despite these problems, it remains popular for its detailed sports coverage and engaging content.

#3 Straggler

FanDuel Sports Network
FanDuel Sports Network faces significant criticism for technical issues, including frequent crashes, login problems, and poor streaming quality. Users express frustration over the app's instability and high subscription costs, leading to a largely negative perception.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Yahoo Sports
#1 Users Choice
Yahoo Sports receives high praise for its user-friendly interface and the ability to watch live games for free, making it a favorite among users. Many appreciate its comprehensive coverage and timely updates, although some users report occasional glitches and slow loading times.
Bleacher Report
#2 Runner-up
Bleacher Report is appreciated for its up-to-date sports news and personalized content, but recent updates have frustrated users due to navigation issues and frequent crashes. Despite these problems, it remains popular for its detailed sports coverage and engaging content.
FanDuel Sports Network
#3 Straggler
FanDuel Sports Network faces significant criticism for technical issues, including frequent crashes, login problems, and poor streaming quality. Users express frustration over the app's instability and high subscription costs, leading to a largely negative perception.

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Nuggets

Major Highlights of the Week

Game Time Errors
The app's 'Upcoming' row displays incorrect game times, leading to missed games and user frustration. This issue undermines the app's core functionality of providing reliable scheduling information.
I missed the Detroit Tigers game because the app showed the wrong start time.
AirPlay Issues
The app frequently crashes when using Apple AirPlay, causing interruptions and requiring restarts. This instability diminishes the user experience, especially for those relying on AirPlay for streaming.
Using AirPlay to watch on my TV causes the app to lock up, needing a restart each time.
Ad Intrusion
Banner ads during live games obstruct the view and spoil the experience by revealing outcomes prematurely. This intrusive advertising strategy disrupts the viewing experience and frustrates users.
Ads pop up during home runs, blocking the screen and ruining the moment.
Casting Failures
Casting to TVs is unreliable, with frequent failures and grayed-out cast buttons. This technical flaw limits the app's usability for users who prefer watching on larger screens.
The cast button is often grayed out, preventing me from streaming to my TV.
Subscription Confusion
Users face difficulties with subscription management, including unexpected charges and complex cancellation processes. This creates a negative perception of the app's billing practices.
I was charged after canceling my subscription, and customer service was unhelpful.
Video Quality Issues
The app suffers from poor video quality, with blurry and pixelated streams on certain devices. This inconsistency in streaming quality detracts from the overall user experience.
The video is so blurry on my tablet that I can't even read the score.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Game Time Errors
The app's 'Upcoming' row displays incorrect game times, leading to missed games and user frustration. This issue undermines the app's core functionality of providing reliable scheduling information.
AirPlay Issues
The app frequently crashes when using Apple AirPlay, causing interruptions and requiring restarts. This instability diminishes the user experience, especially for those relying on AirPlay for streaming.
Ad Intrusion
Banner ads during live games obstruct the view and spoil the experience by revealing outcomes prematurely. This intrusive advertising strategy disrupts the viewing experience and frustrates users.
Casting Failures
Casting to TVs is unreliable, with frequent failures and grayed-out cast buttons. This technical flaw limits the app's usability for users who prefer watching on larger screens.
Subscription Confusion
Users face difficulties with subscription management, including unexpected charges and complex cancellation processes. This creates a negative perception of the app's billing practices.
Video Quality Issues
The app suffers from poor video quality, with blurry and pixelated streams on certain devices. This inconsistency in streaming quality detracts from the overall user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently crashes and requires constant re-logins, making it frustrating to use. The streaming quality is poor, and the video often lags behind the audio. It's disappointing to pay $20 a month for such an unreliable service.
A Google user
Week of May 27th, 2025
The app is extremely glitchy and often freezes during critical moments of a game. It's frustrating to have to restart the app multiple times just to watch a single game. For the price, the service should be much more stable.
A Google user
Week of May 27th, 2025
The app's casting feature is unreliable, often graying out the cast button or dropping the stream. It's frustrating to pay for a service that doesn't work consistently, especially when other apps cast without issues.
A Google user
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently crashes and requires constant re-logins, making it frustrating to use. The streaming quality is poor, and the video often lags behind the audio. It's disappointing to pay $20 a month for such an unreliable service.
Candice Wu
App Store
The app is extremely glitchy and often freezes during critical moments of a game. It's frustrating to have to restart the app multiple times just to watch a single game. For the price, the service should be much more stable.
Kelly Williams
Google Play
The app's casting feature is unreliable, often graying out the cast button or dropping the stream. It's frustrating to pay for a service that doesn't work consistently, especially when other apps cast without issues.
Koray Okumus
Google Play

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