FaceApp: Perfect Face Editor

User Experience Report

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FaceApp: Perfect Face Editor

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of FaceApp: Perfect Face Editor's key feedback

1

Subscription Issues

Many users are frustrated with the app's subscription model, reporting unexpected charges and difficulties in canceling subscriptions. Approximately 20% of users express dissatisfaction with the subscription process, feeling it is misleading or a scam.

I tried to cancel my subscription but was charged anyway, and now I can't get a refund.

2

Paywall Frustration

A significant number of users are unhappy that most features are locked behind a paywall, making the free version almost unusable. Around 30% of users complain that the app has become too expensive and offers little value without a subscription.

Almost everything requires a pro subscription, making the free version useless.

3

Feature Removal

Users are disappointed with the removal of popular features like face swap and video editing, which were previously available. About 15% of users mention missing these features and feel the app has lost its appeal.

I miss the face swap feature; it was the main reason I used this app.

4

Technical Glitches

Some users experience technical issues such as app crashes, errors, and problems with photo processing. Approximately 10% of users report these glitches, which hinder their ability to use the app effectively.

The app crashes whenever I try to use certain features, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YouCam Makeup
YouCam Makeup receives high praise for its fun and diverse makeup features, with users appreciating its ease of use and the ability to enhance their photos beautifully. However, some users express frustration over the app's slowness and the need to pay for certain features.

#2 RUNNER UP

FaceApp: Perfect Face Editor
FaceApp: Perfect Face Editor garners mixed feedback, with users enjoying its wide range of filters and editing capabilities. However, many users are dissatisfied with the removal of popular features and the push towards paid subscriptions, leading to complaints about the app's value and functionality.

#3 Straggler

Facetune
Facetune is appreciated for its powerful editing tools that allow users to enhance their photos significantly. Nonetheless, users are often frustrated by the high cost of the app and the need to pay for features that were previously free, which has led to some dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
YouCam Makeup
#1 Users Choice
YouCam Makeup receives high praise for its fun and diverse makeup features, with users appreciating its ease of use and the ability to enhance their photos beautifully. However, some users express frustration over the app's slowness and the need to pay for certain features.
FaceApp: Perfect Face Editor
#2 Runner-up
FaceApp: Perfect Face Editor garners mixed feedback, with users enjoying its wide range of filters and editing capabilities. However, many users are dissatisfied with the removal of popular features and the push towards paid subscriptions, leading to complaints about the app's value and functionality.
Facetune
#3 Straggler
Facetune is appreciated for its powerful editing tools that allow users to enhance their photos significantly. Nonetheless, users are often frustrated by the high cost of the app and the need to pay for features that were previously free, which has led to some dissatisfaction.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are experiencing unexpected charges and difficulties in canceling subscriptions, leading to frustration and accusations of scams. This issue highlights a need for clearer subscription management and refund processes.
I tried everything to cancel my subscription but it won’t let me, it's a scam!
Feature Paywall
Many users are frustrated that previously free features are now locked behind a paywall, making the app less appealing and leading to accusations of greed. This shift in monetization strategy is alienating long-time users.
Used to be great, now everything is behind a paywall.
Pro Access Issues
Users who have paid for the Pro version report being unable to access Pro features, suggesting a technical glitch or account management issue. This problem is causing dissatisfaction and distrust among paying customers.
Feature Removal
The removal of popular features like Face Swap has disappointed users, who feel that the app is losing its unique appeal. This change is perceived as a downgrade, reducing user engagement and satisfaction.
I miss the morphing of the hair and facial features, it’s gone.
Gender Recognition Flaws
The app's AI struggles with accurately identifying and editing gender, particularly for transgender users, leading to a poor user experience. This limitation highlights a need for more inclusive and accurate AI capabilities.
It can’t identify gender correctly and if you are trans it still doesn’t let you change it!
Technical Errors
Frequent technical issues, such as app crashes and error messages, are disrupting the user experience and leading to negative perceptions of app reliability. These issues need urgent resolution to maintain user trust.
The app keeps crashing when opening certain features like blur and background.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are experiencing unexpected charges and difficulties in canceling subscriptions, leading to frustration and accusations of scams. This issue highlights a need for clearer subscription management and refund processes.
Feature Paywall
Many users are frustrated that previously free features are now locked behind a paywall, making the app less appealing and leading to accusations of greed. This shift in monetization strategy is alienating long-time users.
Pro Access Issues
Users who have paid for the Pro version report being unable to access Pro features, suggesting a technical glitch or account management issue. This problem is causing dissatisfaction and distrust among paying customers.
Feature Removal
The removal of popular features like Face Swap has disappointed users, who feel that the app is losing its unique appeal. This change is perceived as a downgrade, reducing user engagement and satisfaction.
Gender Recognition Flaws
The app's AI struggles with accurately identifying and editing gender, particularly for transgender users, leading to a poor user experience. This limitation highlights a need for more inclusive and accurate AI capabilities.
Technical Errors
Frequent technical issues, such as app crashes and error messages, are disrupting the user experience and leading to negative perceptions of app reliability. These issues need urgent resolution to maintain user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love this app, but now everything is behind a paywall. It's disappointing that even basic features require a subscription.
R10son
Week of May 15th, 2025
I enjoy using this app, but I can't really do anything without buying all the premium stuff. It would be great if more features were available for free.
@flower.episode.writer
Week of May 15th, 2025
I miss the face swap feature, it was one of the best parts of the app. Please bring it back!
Brozio O’Donnell Dickinson
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love this app, but now everything is behind a paywall. It's disappointing that even basic features require a subscription.
Candice Wu
App Store
I enjoy using this app, but I can't really do anything without buying all the premium stuff. It would be great if more features were available for free.
Kelly Williams
Google Play
I miss the face swap feature, it was one of the best parts of the app. Please bring it back!
Koray Okumus
Google Play

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