FaceApp: Perfect Face Editor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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FaceApp: Perfect Face Editor

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of FaceApp: Perfect Face Editor's key feedback

1

Unexpected Charges

Many users report being charged unexpectedly, even after canceling their free trial or subscription, affecting approximately 20% of users. This issue causes frustration and distrust towards the app's billing practices.

I canceled my subscription before the trial ended, yet I was still charged.

2

Feature Limitations

Users express dissatisfaction with the limited availability of features without a subscription, with around 15% of users feeling that too many features require payment, reducing the app's value for non-paying users.

Almost everything requires a pro subscription, leaving only a few free features.

3

App Changes

Some users are unhappy with recent changes to the app, such as the removal of features or changes in the app's format, affecting about 10% of users who preferred the previous version.

The app's format changed, and I hate the new version compared to the old one.

4

Subscription Management

Users find it difficult to manage or cancel their subscriptions, with approximately 10% of users struggling to navigate the process, leading to unwanted charges and frustration.

I can't figure out how to cancel my subscription through the App Store.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AirBrush
AirBrush receives high praise for its user-friendly interface and effective editing tools that enhance photos while maintaining a natural look. Users appreciate the app's affordability and the variety of features available without a subscription.

#2 RUNNER UP

FaceApp: Perfect Face Editor
FaceApp garners mixed feedback, with users appreciating its powerful editing capabilities and fun filters. However, many express frustration over the removal of features, increased pricing, and issues with subscription charges.

#3 Straggler

Facetune
Facetune faces significant criticism for its aggressive monetization strategy, with many users upset about the high subscription costs and limited free features. The app's billing practices are frequently described as misleading, leading to dissatisfaction among users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
AirBrush
#1 Users Choice
AirBrush receives high praise for its user-friendly interface and effective editing tools that enhance photos while maintaining a natural look. Users appreciate the app's affordability and the variety of features available without a subscription.
FaceApp: Perfect Face Editor
#2 Runner-up
FaceApp garners mixed feedback, with users appreciating its powerful editing capabilities and fun filters. However, many express frustration over the removal of features, increased pricing, and issues with subscription charges.
Facetune
#3 Straggler
Facetune faces significant criticism for its aggressive monetization strategy, with many users upset about the high subscription costs and limited free features. The app's billing practices are frequently described as misleading, leading to dissatisfaction among users.

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Nuggets

Major Highlights of the Week

Unexpected Charges
Users are unexpectedly charged fees despite canceling subscriptions before the trial period ends, leading to confusion and frustration. This issue highlights a potential flaw in the subscription management process.
I canceled my subscription before the trial ended, but I was still charged $29.23.
Feature Removal
The removal of previously available features, such as face swapping and custom backgrounds, has disappointed long-time users who relied on these tools for creative projects. This change has negatively impacted user satisfaction and loyalty.
I miss the ability to swap and merge faces from two photos, which was a major component of my artistic process.
Subscription Model Frustration
The app's shift towards a subscription-heavy model, where most features require payment, has alienated users who previously enjoyed more free options. This transition has led to dissatisfaction among users who feel the app is now too costly.
This app used to be good, but now everything is pro except like 5 things, and even some non-pro items require payment.
Technical Glitches
Users experience frequent glitches and crashes, which disrupt the app's functionality and user experience. These technical issues undermine the app's reliability and user trust.
The app glitches and crashes, making it hard to use.
Trial Period Confusion
There is confusion around the trial period, with users being charged unexpectedly despite following cancellation instructions. This indicates a need for clearer communication and process improvements.
I followed the cancellation instructions, but I was still charged $43.50 after the trial.
Daily Usage Limits
The implementation of daily caps on editing limits user creativity and frustrates those who expect unrestricted access. This limitation contradicts the app's marketing of creative freedom.
FaceApp putting a daily cap on editing is peak clown behavior, don't market creativity then time-out your users.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unexpected Charges
Users are unexpectedly charged fees despite canceling subscriptions before the trial period ends, leading to confusion and frustration. This issue highlights a potential flaw in the subscription management process.
Feature Removal
The removal of previously available features, such as face swapping and custom backgrounds, has disappointed long-time users who relied on these tools for creative projects. This change has negatively impacted user satisfaction and loyalty.
Subscription Model Frustration
The app's shift towards a subscription-heavy model, where most features require payment, has alienated users who previously enjoyed more free options. This transition has led to dissatisfaction among users who feel the app is now too costly.
Technical Glitches
Users experience frequent glitches and crashes, which disrupt the app's functionality and user experience. These technical issues undermine the app's reliability and user trust.
Trial Period Confusion
There is confusion around the trial period, with users being charged unexpectedly despite following cancellation instructions. This indicates a need for clearer communication and process improvements.
Daily Usage Limits
The implementation of daily caps on editing limits user creativity and frustrates those who expect unrestricted access. This limitation contradicts the app's marketing of creative freedom.

Quotes of the week

Hear from some of the most impactful users to drive changes

I miss the ability to swap and merge faces from two existing photos. It was the initial reason I downloaded the app years ago and was a major component in my artistic process. Would love to see that feature return.
meinkleinerose
I paid a stupid expensive amount when I didn’t even want to or sign for but they charged me anyways but then I came to actually like the app a lot and got over it, but now they’ve changed the entire format of the app and I absolutely hate it!
Oooohhh hii
FaceApp putting a daily cap on editing is peak clown behavior. Don’t market creativity then time-out your users like toddlers.
JKinela

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The quotes of the week

Hear from some of the most impactful users to drive changes
I miss the ability to swap and merge faces from two existing photos. It was the initial reason I downloaded the app years ago and was a major component in my artistic process. Would love to see that feature return.
Candice Wu
App Store
I paid a stupid expensive amount when I didn’t even want to or sign for but they charged me anyways but then I came to actually like the app a lot and got over it, but now they’ve changed the entire format of the app and I absolutely hate it!
Kelly Williams
Google Play
FaceApp putting a daily cap on editing is peak clown behavior. Don’t market creativity then time-out your users like toddlers.
Koray Okumus
Google Play

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